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Medical Mutual

63 Medical Mutual Service Desk Analyst Jobs Hiring Near You

Medical Mutual of Ohio

IT Project Manager

Dublin, OH · On-site

$95K - $112K/yr

Medical Mutual employees must submit their applications through MySource. Note: This is a hybrid ... analysts or pay dividends to investors. Instead, we focus on developing products and services that ...

Medical Mutual of Ohio

Senior Security Engineer

Dublin, OH · On-site

$110K - $151K/yr

Medical Mutual employees must submit their applications through MySource. This is a hybrid-remote ... analysts or pay dividends to investors. Instead, we focus on developing products and services that ...

Southern Shingles

Service Desk Analyst

Mckinney, TX · Hybrid

$19 - $26/hr

The Service Desk Analyst at the company plays a crucial role in delivering exemplary customer ... medical/dental/vision, flexible spending accounts, company-paid life and short-term disability ...

IMIA, LLC

Service Desk Analyst III

San Diego, CA

$80K - $90K/yr

Service Desk Analyst III REPORTS TO: Director, IT FLSA STATUS: Full Time / Exempt PAY RANGE: $80,000.00-$90,000.00 Annually DOE FT / PT STATUS: Full Time LOCATION: Office [Chula Vista, CA] CLEARANCE:

Insight Global

Service Desk Analyst

Indianapolis, IN · On-site

$18 - $20/hr

Service Desk Analyst 12-month contract project Required Skills & Experience: * 2-5 years IT Support role (service desk, help desk, etc.) * Experience working in a call center environment * Excellent ...

Macpower Digital Assets

Service Desk Analyst

San Antonio, TX · On-site

$17.50 - $24/hr

Job Summary: The Service Desk Analyst is responsible for supporting the functional and operational efficiency of Information Management and the Service Support Division and take ownership of ...

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Technet Inc

Service Desk Analyst

Folsom, CA · On-site

$22 - $30/hr

Service Desk Analyst / Desk Side Support * Able to follow policies, processes and procedures used to manage the technical support of the software, hardware, and network infrastructures. * Able to ...

New

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

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Medical Mutual Jobs Information

What is it like to work at Medical Mutual?

Medical Mutual is a company that prioritizes a culture of collaboration, innovation, and community involvement, fostering a work environment that values teamwork and employee growth.

As a health insurance provider, Medical Mutual's team structure is designed to support a customer-centric approach, with various departments working together to deliver comprehensive health solutions. The company's mission is to improve the health and well-being of its members, and its work environment reflects this focus on healthcare and customer service.

Working at Medical Mutual may appeal to individuals who are passionate about healthcare and customer service, as the company offers opportunities for professional development, a supportive team environment, and a chance to make a positive impact on people's lives through its mission to improve health and well-being.

What makes Medical Mutual an attractive place to work?

Medical Mutual is a leading health insurer in the United States, known for its commitment to improving the health and well-being of its members. The company offers a dynamic work environment that values collaboration, innovation, and employee growth, with opportunities for professional development and advancement in a stable and supportive workplace culture. By joining Medical Mutual, individuals can contribute to making a positive impact on the lives of millions of people, while also advancing their own careers and skills in a rapidly evolving healthcare industry.

Do workers at Medical Mutual of Ohio get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and April 2026.

Does Medical Mutual of Ohio pay people when they’re sick?

Yes. Most people get paid when they’re sick.
87% of people say they would get paid if they were sick but scheduled to work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

At Medical Mutual of Ohio, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
92% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Medical Mutual of Ohio affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Medical Mutual of Ohio?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at Medical Mutual of Ohio worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and September 2025.

Do Medical Mutual of Ohio workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it for Medical Mutual of Ohio workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to get time off at Medical Mutual of Ohio?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

Do Medical Mutual of Ohio managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and September 2025.

Do jobs at Medical Mutual of Ohio spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to take sick days at Medical Mutual of Ohio?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at Medical Mutual of Ohio good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Medical Mutual of Ohio feel treated with respect by their managers?

Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Medical Mutual of Ohio get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

Is it stressful to work at Medical Mutual of Ohio?

Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Medical Mutual of Ohio enjoy their jobs?

Most people enjoy their job.
85% of people report they enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Medical Mutual of Ohio recommend working with their team?

Only some people recommend working with their team.
41% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at Medical Mutual of Ohio?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at Medical Mutual of Ohio?

Most people are given support to advance their career here.
In the last year, 77% of people report being given support to advance their career here.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people think Medical Mutual of Ohio’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how Medical Mutual of Ohio is doing?

Most people feel well informed about how the company is doing.
79% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.

What other companies are hiring for Service Desk Analyst jobs?

What are the most popular jobs at Medical Mutual?

What are the most popular categories at Medical Mutual?

Infographic showing various Service Desk Analyst job openings at Medical Mutual in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% Physical job distribution.

Data Exchange Engineer

Medical Mutual of Ohio

Dublin, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Medical Mutual of Ohio rating

8.6

Company rating: 8.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

93rd of 315 rated insurance

Job description

Medical Mutual employees must submit their applications through MySource.
Note: This position is fully onsite and may be filled in either our Brooklyn, Ohio or Dublin, Ohio office, with the selected candidate working onsite five days per week.
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.
Job Summary
Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes.
Responsibilities
  • Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
  • Assists with the day- to- day maintenance and operations of Medical Mutual's systems.
  • Supports production as part of a 24x7 on-call rotation.
  • Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
  • Maintains and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
  • Mentors junior engineers.
  • Performs other duties as assigned.

Education and Experience
  • Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
  • 4+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems
  • Experience developing and implementing software oriented towards systems or network automation
  • Experience analyzing and troubleshooting systems

Professional Certifications
  • CI/CD (Azure DevOps, GitLab, Jenkins, etc.), Infrastructure as Code and other modern IT practices
  • Automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.)
  • Containerization (Kubernetes, Docker, TKGI, etc.)
  • VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (PowerShell, Python, Go, etc.), Citrix, Security, etc.

Technical Skills and Knowledge
  • Familiarity with DevOps and SRE practices
  • Ability to drive systematic improvements and contribute at high levels with limited direction.
  • Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership.
  • Ability to manage multiple tasks in a time-critical production environment.
  • Ability to research and apply systems and security specifications for the next generation of hardware/software platforms.
  • Ability to design, test and document the use of new features and procedures to improve server systems and security operations.
  • Ability to gather, interpret, document and evaluate architectural system requirements.
  • Proficiency in using BMC Control-M for automated job management.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:
  • We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
  • Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
  • On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
  • Discounts at many places in and around town, just for being a Medical Mutual team member.
  • The opportunity to earn cash rewards for shopping with our customers.
  • Business casual attire, including jeans.

Excellent Benefits and Compensation:
  • Employee bonus program.
  • 401(k) with company match up to 4% and an additional company contribution.
  • Health Savings Account with a company matching contribution.
  • Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
  • Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
  • Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
  • After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:
  • Career development programs and classes.
  • Mentoring and coaching to help you advance in your career.
  • Tuition reimbursement up to $5,250 per year, the IRS maximum.
  • Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:
Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.
There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.
We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
#LI-SC1 #LI-ONSITE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Medical Mutual of Ohio employees say

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