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World Wide Technology Financial Services
World Wide Technology Financial Services

70 World Wide Technology Service Desk Analyst Jobs Hiring Near You

LeadStack

Service Desk Analyst

El Dorado Hills, CA · On-site

$26 - $27/hr

... in the world. Job Title: Service Desk Analyst Location: El Dorado Hills, CA - Local Candidates Only Duration: 3+ Months Pay Rate: $26-27/hr on W2 At the IT Service Desk, we deliver customer ...

Northbridge University

PR · On-site

... services to students, faculty, and administrative staff across the University. IT Service Desk Analysts, I provide primary support for the entire company, supporting Students, Staff, and Faculty.

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... Desk analysts seeking to expand their technical skills. The Service Desk Technician serves as the ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Global Data Consultants

Service Desk Analyst

Mckinney, TX · On-site

$19 - $26/hr

The Service Desk Analyst is a critical member of the Information Services Team, delivering ... technological world. We are a full-service staffing and Information Technology service company ...

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Provide remote support to managed services customers using remote monitoring and management (RMM ... Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a ...

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Overview We are seeking a customer-focused Service Desk Analyst to join a growing IT support team ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

New

TEKsystems

Service Desk Analyst

Neenah, WI

$25 - $26/hr

Overview We are seeking a customer-focused Service Desk Analyst to join a growing IT support team ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

New

TEKsystems

Service Desk Analyst

Manhattan, NY

$29/hr

Description The Live Expert Service Desk Analyst will provide first and second tier technical ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Lynn Rodens

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

Lynn Rodens is seeking a passionate Help Desk Analyst to join their dynamic team in a world-class ... Required : • MUST have 1 year or more of Customer Service experience • Must have approximately ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk Technician Location: Onsite Overview We are seeking a Service Desk Technician to join ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Service Desk Analyst

Lowell, AR

$20/hr

Description Our customer is looking to add to their help desk team. These individuals will need to ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

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World Wide Technology Financial Services Jobs Information

What is it like to work at World Wide Technology?

World Wide Technology (WWT) is a company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous learning. As a global systems integrator, WWT has a diverse team structure with various departments, including engineering, sales, and operations, working together to deliver cutting-edge technology solutions to clients. Working at WWT may appeal to candidates who are passionate about technology, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to make a meaningful impact in the industry.

What makes World Wide Technology an attractive place to work?

World Wide Technology is a leading systems integrator and technology consulting firm that has established itself as a trusted partner for businesses and organizations seeking to leverage technology for growth and innovation. The company's workplace culture values collaboration, innovation, and employee development, offering a dynamic and supportive environment where professionals can grow and contribute to cutting-edge projects. By joining World Wide Technology, individuals can tap into a wide range of opportunities for professional growth, skill development, and making a meaningful impact in the technology industry.

Do workers at World Wide Technology get paid breaks?

Yes. Most people get paid breaks.
81% of people say they get paid breaks.
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.

Does World Wide Technology pay people when they’re sick?

Yes. Most people get paid when they’re sick.
78% of people say they would get paid if they were sick but scheduled to work.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and July 2026.

At World Wide Technology, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
97% of people say they have to use vacation days when they’re out sick.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from World Wide Technology affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at World Wide Technology?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 67% of people with changing schedules find out their shifts one week or less ahead of time.
  • 33% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between January 2025 and February 2026.

Do workers at World Wide Technology worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 41 people who took the Breakroom Quiz between January 2025 and April 2026.

Do World Wide Technology workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it for World Wide Technology workers to change shifts?

Some people find it hard to change shifts.
39% of people report that it’s hard to change shifts if they need to.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to get time off at World Wide Technology?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

Do World Wide Technology managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 39 people who took the Breakroom Quiz between January 2025 and April 2026.

Do jobs at World Wide Technology spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 40 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at World Wide Technology?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a World Wide Technology job good for students?

Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and February 2026.

Is working at World Wide Technology good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
85% of people who care for a child or other relative report this is a good place to work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at World Wide Technology feel treated with respect by their managers?

Most people feel treated with respect by their managers.
72% of people say they’re treated with respect by their managers.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at World Wide Technology get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at World Wide Technology?

Most people feel stressed here.
80% of people say they often feel stressed at work.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at World Wide Technology enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at World Wide Technology recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at World Wide Technology?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at World Wide Technology?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think World Wide Technology’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
87% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how World Wide Technology is doing?

Most people feel well informed about how the company is doing.
79% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

What other companies are hiring for Service Desk Analyst jobs?

What are the most popular jobs at World Wide Technology?

What are the most popular categories at World Wide Technology?

Infographic showing various Service Desk Analyst job openings at World Wide Technology in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, and 3% Remote job distribution.

Service Desk Analyst

Brookfield Global Integrated Solutions (BGIS)

Markham, ON

CA$47K - CA$58K/yr

Full-time

Re-posted 6 days ago

Job description

SUMMARY

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client's issues, balancing between minimizing the impact on our client's productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.


KEY DUTIES & RESPONSIBILITIES

  • Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
  • Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
  • Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
  • Documents relevant issues and resolutions to ensure recurring problems are identified.
  • Logs support calls into the call tracking system to ensure accurate documentation is completed.
  • Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
  • Prioritize and manage incidents, service requests and emails and other day to day tasks
  • Manage user accounts and permissions, setup email accounts and network shared folders
  • Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
  • Assist with maintaining Incident and End User Request Management process
  • Maintain responsibility for off hours support (24/7) on a rotating schedule
  • Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
  • Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
  • Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
  • Prioritizes urgency to ensure business impact is minimized.
  • Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

EDUCATION REQUIREMENTS

  • Community college diploma or equivalent training and hands-on experience
  • Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

JOB-RELATED EXPERIENCE

  • Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

KNOWLEDGE & SKILLS

  • Excellent customer service, communication and analytical skills
  • Experience with service desk software (LANDesk) an asset
  • Problem identification and root cause analysis
  • Ability to organize and prioritize work in a fast-paced, changing environment
  • Strong analytical, communication, and customer interfacing skills
  • Work well in a busy team, being quick to learn and able to deal with a wide range of issues
  • Strong communication and customer service skills
  • Be Inquisitive and analytical, always looking for things that can lead to systems outages
  • Be flexible, creative and resourceful, able to "connect the dots"
  • Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

  • CompTIA + or working towards certification
 
This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role. 

#LI-HG 
#LI-Onsite 

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success! 

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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