4 Isn Service Desk Analyst Jobs Hiring Near You

Join a Company Where Your Work Makes a Difference At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public. Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations. At ISN, you'll find more than a job-you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers. Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. If you're passionate about making a difference and delivering exceptional results, we'd love to have you on our team. Why You'll Love Working at ISN We believe great employees deserve great support. Our comprehensive benefits package includes: * Comprehensive Medical Coverage with Prescription Benefits
* Dental Insurance
* Flexible Spending Accounts (FSA)
* Company-Paid Short-Term & Long-Term Disability
* Company-Paid Basic Life Insurance
* 401(k) Retirement Plan
* Paid Time Off beginning on your first day of employment
* Professional growth and leadership development opportunities Position Summary The Program Analyst serves as a key member of the Program Management Office (PMO), providing analytical, operational, and administrative support for a federal Background Investigations contract. This position supports program leadership through data analysis, performance monitoring, forecasting, reporting, and program coordination activities. The Program Analyst works closely with operational leaders and stakeholders to identify trends, evaluate program performance, support workforce planning efforts, and provide data-driven recommendations that support contract requirements and customer objectives. This role also assists with program documentation, policy implementation, customer reporting, stakeholder engagement, and continuous improvement initiatives. Security Clearance: Active favorable adjudicated T5, T5R or HT DHS experience highly desired Flexible work location, Remote-friendly Key Responsibilities * Support the planning, coordination, and daily operations of the Background Investigations Program.
* Collect, analyze, and interpret operational, workforce, quality, production, and performance data.
* Develop and maintain recurring and ad hoc reports, dashboards, scorecards, and performance metrics.
* Monitor key performance indicators (KPIs) and identify trends, risks, opportunities, and areas for improvement.
* Conduct workforce forecasting, capacity planning, workload analysis, and resource allocation assessments.
* Prepare reports, program summaries, dashboards, presentations, briefing materials, and customer-facing deliverables.
* Provide data-driven recommendations and operational insights to support leadership decision-making.
* Support customer briefings, program reviews, audits, inspections, and data requests.
* Coordinate with internal departments to collect information, track milestones, and support program initiatives.
* Maintain program documentation, databases, reporting tools, and workflow tracking systems.
* Monitor customer policy updates and contract requirements to support compliance and operational alignment.
* Assist in the development and maintenance of program guidance, procedures, and operational documentation.
* Support stakeholder engagement activities, including communications, workshops, webinars, and outreach initiatives.
* Assist with proposal reviews and evaluation activities for compliance, completeness, and programmatic alignment.
* Identify and support process improvement initiatives designed to enhance efficiency, reporting accuracy, data quality, and overall program performance. ISN Corporation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law. ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment. #cj