Operations Manager
Mason, OH · On-site
... for Pomeroy's service model * Represent the division in process improvement reviews or incident ... Minimum of 3 years technology help desk or IT store support experience * Extensive experience with ...
New
22 Pomeroy Service Desk Analyst Jobs Hiring Near You
Operations Manager
Mason, OH · On-site
... for Pomeroy's service model * Represent the division in process improvement reviews or incident ... Minimum of 3 years technology help desk or IT store support experience * Extensive experience with ...
New
Deskside Technician & Delivery Analyst
Flower Mound, TX · On-site
$17.50 - $22.25/hr
... Pomeroy-managed queues. * Analyze and report ticket routing trends and exceptions to the Service ... Help Desk Supportpreferred * Basic Technical Computer Skillsrequired * Data analysis and excel ...
Deskside Technician & Delivery Analyst
Flower Mound, TX · On-site
$17.50 - $22.25/hr
... Pomeroy-managed queues. * Analyze and report ticket routing trends and exceptions to the Service ... Help Desk Supportpreferred * Basic Technical Computer Skillsrequired * Data analysis and excel ...
Senior Solution Architect
Hebron, KY · On-site +1
... Pomeroy Pomeroy delivers comprehensive managed IT services and technology solutions that help ... Managed Service Desk * End User Computing * Field Services * Onsite IT Support * Depot Services
Senior Solution Architect
Hebron, KY · On-site +1
... Pomeroy Pomeroy delivers comprehensive managed IT services and technology solutions that help ... Managed Service Desk * End User Computing * Field Services * Onsite IT Support * Depot Services
Help Desk Technician
Cleveland, OH · On-site
$19.25 - $26.25/hr
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself Assist field sales with mobile devices ...
Help Desk Technician
Cleveland, OH · On-site
$19.25 - $26.25/hr
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself Assist field sales with mobile devices ...
AI Developer
Knoxville, TN · Remote
Director, Global IT Service Desk & Quality & Performance Management Location: Flexible / Remote ... Use analytics to continuously refine and expand automation opportunities. Governance & Enablement
New
AI Developer
Knoxville, TN · Remote
Director, Global IT Service Desk & Quality & Performance Management Location: Flexible / Remote ... Use analytics to continuously refine and expand automation opportunities. Governance & Enablement
New
Senior Deskside Technician
Leesburg, VA · On-site
$21.25 - $27.25/hr
Responds to help desk ticketsand escalations * Required to meet the monthly metric standardof at ... Demonstrates good customer service skills and motivation. * Mustbe responsible and dependable.
Senior Deskside Technician
Leesburg, VA · On-site
$21.25 - $27.25/hr
Responds to help desk ticketsand escalations * Required to meet the monthly metric standardof at ... Demonstrates good customer service skills and motivation. * Mustbe responsible and dependable.
Transition Manager
Hebron, KY · On-site
$115K/yr
Service Desk Transition * Oversee onboarding of Service Desk personnel, tools, processes, and technologies. * Manage knowledge acquisition sessions with incumbent providers and client SMEs.
Transition Manager
Hebron, KY · On-site
$115K/yr
Service Desk Transition * Oversee onboarding of Service Desk personnel, tools, processes, and technologies. * Manage knowledge acquisition sessions with incumbent providers and client SMEs.
Datacenter Smart hands Technician - Entry Level Pomeroy Technologies is seeking to fill a ... The ideal candidate will be able to perform desk-side software support utilizing Windows Operating ...
Datacenter Smart hands Technician - Entry Level Pomeroy Technologies is seeking to fill a ... The ideal candidate will be able to perform desk-side software support utilizing Windows Operating ...
Senior Client Executive
Woodbridge, ON · On-site
Soroc, a Pomeroy Company Department: Sales Reports To: Executive Vice President, Sales About the ... Conduct root cause analysis when service issues arise and collaborate on continuous improvement ...
Senior Client Executive
Woodbridge, ON · On-site
Soroc, a Pomeroy Company Department: Sales Reports To: Executive Vice President, Sales About the ... Conduct root cause analysis when service issues arise and collaborate on continuous improvement ...
IT Support Specialist
Milwaukee, WI · On-site
Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs Resolve Incidents, Service ... Identify errors and use root cause analysis to deliver high quality IT solutions, create high ...
New
IT Support Specialist
Milwaukee, WI · On-site
Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs Resolve Incidents, Service ... Identify errors and use root cause analysis to deliver high quality IT solutions, create high ...
New
IT Support Technician
Marcy, NY · On-site
$20 - $27.50/hr
Perform root cause analysis to identify recurring issues and implement long-term solutions ... Consistently meeting or exceeding IT and Service Desk KPIs * Resolving tickets efficiently and ...
New
IT Support Technician
Marcy, NY · On-site
$20 - $27.50/hr
Perform root cause analysis to identify recurring issues and implement long-term solutions ... Consistently meeting or exceeding IT and Service Desk KPIs * Resolving tickets efficiently and ...
New
IT Support Technician
Danville, KY · On-site
$17.75 - $24.25/hr
Responds to and diagnoses service issues through discussions with users and is responsible for ... Assisting in data gathering and problem analyses * Performing the most advanced level of ...
New
IT Support Technician
Danville, KY · On-site
$17.75 - $24.25/hr
Responds to and diagnoses service issues through discussions with users and is responsible for ... Assisting in data gathering and problem analyses * Performing the most advanced level of ...
New
Tech II - PC
Kansas City, MO · On-site
$17.75 - $23.75/hr
Desk-side software support utilizing Windows Operating Systems. Responding to incoming service ... analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and ...
Tech II - PC
Kansas City, MO · On-site
$17.75 - $23.75/hr
Desk-side software support utilizing Windows Operating Systems. Responding to incoming service ... analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and ...
ArcSignt and Nagios used to monitor Multiple Security Services Including, Intrusion Detection ... Help desk and respond to requests - Execute run sheet / batch items that need to be checked or ...
ArcSignt and Nagios used to monitor Multiple Security Services Including, Intrusion Detection ... Help desk and respond to requests - Execute run sheet / batch items that need to be checked or ...
Support - Deskside
Redmond, WA · On-site
$22.75 - $28.75/hr
Demonstrate strong customer service skills - as well as the ability to communicate professionally ... analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and ...
Support - Deskside
Redmond, WA · On-site
$22.75 - $28.75/hr
Demonstrate strong customer service skills - as well as the ability to communicate professionally ... analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and ...
Deskside Support
Foothill Ranch, CA · On-site
$21 - $26.50/hr
Demonstrate strong customer service skills - as well as the ability to communicate professionally ... analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and ...
New
Deskside Support
Foothill Ranch, CA · On-site
$21 - $26.50/hr
Demonstrate strong customer service skills - as well as the ability to communicate professionally ... analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and ...
New
Deskside Technician
Boston, MA · On-site
$22 - $28/hr
... analytical and problem-solving skills. Ability to diagnose issues, identify root causes, and implement effective solutions. * Customer Focus: Commitment to delivering high-quality customer service.
Deskside Technician
Boston, MA · On-site
$22 - $28/hr
... analytical and problem-solving skills. Ability to diagnose issues, identify root causes, and implement effective solutions. * Customer Focus: Commitment to delivering high-quality customer service.
Deskside Support Technician
$19 - $24.25/hr
Document support requests and resolutions using an IT Service Management (ITSM) solution such as ... Perform root cause analysis and generate requested reports from ServiceNow * Participate in an ...
Deskside Support Technician
$19 - $24.25/hr
Document support requests and resolutions using an IT Service Management (ITSM) solution such as ... Perform root cause analysis and generate requested reports from ServiceNow * Participate in an ...
Deskside Support Technician
Mount Pleasant, WI · On-site
$19.50 - $25/hr
Demonstrate strong customer service skills by acting in a professional manner when interacting with ... analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and ...
Deskside Support Technician
Mount Pleasant, WI · On-site
$19.50 - $25/hr
Demonstrate strong customer service skills by acting in a professional manner when interacting with ... analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and ...
Deskside Support Technician
Urbandale, IA · On-site
$19 - $24.25/hr
Document support requests and resolutions using an IT Service Management (ITSM) solution such as ... Perform root cause analysis and generate requested reports from ServiceNow * Participate in an ...
Deskside Support Technician
Urbandale, IA · On-site
$19 - $24.25/hr
Document support requests and resolutions using an IT Service Management (ITSM) solution such as ... Perform root cause analysis and generate requested reports from ServiceNow * Participate in an ...
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Job description
Essential Duties & Responsibilities:
- Manage a staff of Regional Service Technicians responsible for providing service to retail / back office technology hardware
- Provide necessary mentoring to field staff to increase performance
- Ensure divisional commitment to Service Level Agreements already in place
- Evaluate service delivery reports for all employees within the division and coaching to maximize performance
- Interface with customer support centers on service problem updates, support issues and concerns with store computer systems
- Work directly with customer's retail store management in problem solving while acting as an advocate for Pomeroy's service model
- Represent the division in process improvement reviews or incident reviews for major incidents as determined and requested by customers.
- Coordinate the activities of support groups to resolve operational issues and problems that involve the participation of multiple groups and individuals to resolve
- Periodic regional travel required -- up to 20%
- Field visits, physical inventories/locations, customer business reviews, etc
- Additional related duties may be assigned as needed
Supervisory Responsibilities:
- Direct reports include Regional Service Technicians I, II, and III
Minimum Knowledge, Skills and Abilities required:
- High school diploma or equivalent required, college degree preferred
- Minimum of 3 years technology help desk or IT store support experience
- Extensive experience with technology systems and hardware
- Excellent communication and interpersonal skills required
- Ability to mentor staff in providing exemplary customer service skills
- Extensive experience working with Microsoft Office Suite, with appropriate emphasis on Word, Excel, and Outlook
- Excellent problem solving and customer service skills
- Strong sense of urgency and retail business orientation
- Ability to work independently day-to-day while being a strong team player
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
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