22 Pomeroy Service Desk Analyst Jobs Hiring Near You

Entry Level Security Administrator - Roles and Responsibilities

Core IAM Responsibilities:

• Manage user lifecycle processes including on-boarding, transfers, and off-boarding
• Implement and enforce Role-Based Access Control (RBAC) and least privilege access
• Configure and monitor multi-factor authentication (MFA) systems

Azure / Entra ID:

• Administer user and group lifecycle in Azure AD
• Design and implement Conditional Access and MFA policies
• Configure and maintain Azure AD resources and Cloud Sync
• Govern privileged access and Access Reviews
• Monitor identity risk events using Azure Identity Protection

On-Prem Active Directory:

Maintain and secure the on-premises Active Directory environment including access policies and object management.

• Structure and manage Organizational Units (OUs) and Group Policies (GPOs)
• Delegate permissions and manage access control lists (ACLs) across AD objects

Exchange:

Administer secure email environments and manage mailbox access

• Configure and manage mailbox permissions including
• Manage spam filtering, phishing protection, and compliance policies

VMware Horizon:

Manage access to virtual desktop infrastructure (VDI) ensuring secure, policy-driven delivery of desktop services.

• Configure user entitlements and desktop pool assignments
• Integrate Horizon access with AD and Azure AD SSO
• Monitor and troubleshoot session performance and user access issues

Microsoft Identity Manager (MIM):

Support identity synchronization and automation processes through MIM to maintain accurate and timely identity records.

• Configure and manage MIM synchronization rules and management agents
• Automate user provisioning and de-provisioning across connected systems
• Support approval workflows and self-service password reset features
• Ensure integrity of identity data through monitoring and troubleshooting sync issues

General Technical:

Utilize automation, scripting, and governance knowledge to enhance efficiency, security, and compliance of identity systems.

• Develop and maintain PowerShell scripts for task automation
• Analyze logs and alerts using Azure and Horizon logs
• Document procedures and changes to support audit readiness and knowledge sharing

User On-boarding & First-Time Login Support:

Facilitate efficient and accurate on-boarding processes by handling access requests promptly and assisting new users with initial login and setup to ensure smooth integration into the environment.

• Process on-boarding requests quickly and accurately, ensuring access is granted as per role requirements
• Validate that all required permissions and group memberships are applied during provisioning
• Coordinate with HR and IT teams to ensure timely user creation and access provisioning
• Participate in approximately two on-boarding support calls daily, each lasting up to one hour
• Assist users with initial login, MFA registration, password setup, and access verification
• Troubleshoot and resolve first-time login or access issues to ensure a seamless on-boarding experience

Supervisory Responsibilities:

• None

Minimum Knowledge, Skills and Abilities required:

• Azure / Entra ID
• Active Directory
• Microsoft Identity Manager
• Basic Office 365
• Ability to work in a professional manner, be flexible, and handle interactions with all levels of the organization.
• Demonstrated ability to communicate well with other members of the IT department and with non-technical end users.
• Self-directed, organized, and motivated.

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands:
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors.Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

General office environment:

General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

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