The BRM I-DCS must always be prepared to represent the client's interests while maintaining and ... Look for opportunities to present other Pomeroy services to the client. * Facilitate team meetings ...
28 Pomeroy Customer Service Representative Jobs Hiring Near You
The BRM I-DCS must always be prepared to represent the client's interests while maintaining and ... Look for opportunities to present other Pomeroy services to the client. * Facilitate team meetings ...
Service Desk Analyst Level 1
Hebron, KY · Remote
$17/hr
The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... customer/client information. 3. Use of Pomeroy/client issued desktops/laptops only. Personally ...
Service Desk Analyst Level 1
Hebron, KY · Remote
$17/hr
The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... customer/client information. 3. Use of Pomeroy/client issued desktops/laptops only. Personally ...
Service Desk Analyst Level 1
Hebron, KY · Remote
$17/hr
The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... customer/client information. 3. Use of Pomeroy/client issued desktops/laptops only. Personally ...
Service Desk Analyst Level 1
Hebron, KY · Remote
$17/hr
The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... customer/client information. 3. Use of Pomeroy/client issued desktops/laptops only. Personally ...
Service Desk Analyst Level 1
Hebron, KY · On-site
$19.75 - $27/hr
The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... customer/client information. 3. Use of Pomeroy/client issued desktops/laptops only. Personally ...
Service Desk Analyst Level 1
Hebron, KY · On-site
$19.75 - $27/hr
The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... customer/client information. 3. Use of Pomeroy/client issued desktops/laptops only. Personally ...
Deskside Technician & Delivery Analyst
$17.50 - $22.25/hr
... customer service across supported environments. The position requires flexibility to travel to ... Manage and dispatch all tickets within Pomeroy-owned queues, ensuringtimelyacknowledgment and ...
Deskside Technician & Delivery Analyst
$17.50 - $22.25/hr
... customer service across supported environments. The position requires flexibility to travel to ... Manage and dispatch all tickets within Pomeroy-owned queues, ensuringtimelyacknowledgment and ...
Senior Field Marketing Manager
Hebron, KY · On-site
... tech services. Why This Role Matters This isn't just another marketing role. Pomeroy isn't just ... This is a chance to influence strategy, shape growth, and create connections with customers and ...
Senior Field Marketing Manager
Hebron, KY · On-site
... tech services. Why This Role Matters This isn't just another marketing role. Pomeroy isn't just ... This is a chance to influence strategy, shape growth, and create connections with customers and ...
Pomeroy is seeking a full time Technician to work as a travel field technician to run service tickets as needed for our customers. Printer Technician preferred but not required to apply. Core ...
Pomeroy is seeking a full time Technician to work as a travel field technician to run service tickets as needed for our customers. Printer Technician preferred but not required to apply. Core ...
... customer conversations from traditional support models to modern AI-enabled service experiences. This role exists to accelerate the growth of Pomeroy's managed services business by driving recurring ...
... customer conversations from traditional support models to modern AI-enabled service experiences. This role exists to accelerate the growth of Pomeroy's managed services business by driving recurring ...
This role exists to enhance Pomeroy's sales motion through business outcome-led professional ... Translate customer business challenges into consulting and transformation engagements. Improve ...
This role exists to enhance Pomeroy's sales motion through business outcome-led professional ... Translate customer business challenges into consulting and transformation engagements. Improve ...
Director of Sales Enablement
Hebron, KY · On-site
... Pomeroy's evolving portfolio across Product, Professional Services, Managed Services, ACS, and ... Build enablement content focused on business outcomes, customer value, and competitive ...
Director of Sales Enablement
Hebron, KY · On-site
... Pomeroy's evolving portfolio across Product, Professional Services, Managed Services, ACS, and ... Build enablement content focused on business outcomes, customer value, and competitive ...
Senior Deskside Technician
$21.25 - $27.25/hr
Demonstrates good customer service skills and motivation. * Mustbe responsible and dependable ... The physical and mental demands described here are representative of those that must be met by ...
Senior Deskside Technician
$21.25 - $27.25/hr
Demonstrates good customer service skills and motivation. * Mustbe responsible and dependable ... The physical and mental demands described here are representative of those that must be met by ...
Client Executive
Woodbridge, ON · Hybrid
... Pomeroy. What You'll Do * Drive new acquisition sales focused on managed services, digital ... Maintain accurate forecasting, CRM hygiene, and opportunity management discipline * Communicate ...
Client Executive
Woodbridge, ON · Hybrid
... Pomeroy. What You'll Do * Drive new acquisition sales focused on managed services, digital ... Maintain accurate forecasting, CRM hygiene, and opportunity management discipline * Communicate ...
Deskside Technician II
$21.50 - $27.50/hr
Demonstrates good customer service skills and motivation. * Must be responsible and dependable ... The physical and mental demands described here are representative of those that must be met by ...
Deskside Technician II
$21.50 - $27.50/hr
Demonstrates good customer service skills and motivation. * Must be responsible and dependable ... The physical and mental demands described here are representative of those that must be met by ...
Deskside Technician
Boston, MA · On-site
$22 - $28/hr
Pomeroy is seeking a skilled and experienced Level 2 Deskside Technician to join their IT Support ... customer service. Responsibilities : • Provide second-level technical support to end-users for ...
Deskside Technician
Boston, MA · On-site
$22 - $28/hr
Pomeroy is seeking a skilled and experienced Level 2 Deskside Technician to join their IT Support ... customer service. Responsibilities : • Provide second-level technical support to end-users for ...
... customer lifecycle What Success Looks Like * Predictable, scalable growth with strong pipeline coverage (3-4x) * Measurable expansion of Managed Services, ACS, and Smart Desk across the retail base
... customer lifecycle What Success Looks Like * Predictable, scalable growth with strong pipeline coverage (3-4x) * Measurable expansion of Managed Services, ACS, and Smart Desk across the retail base
Overview The VP of Sales, Enterprise is responsible for leading and scaling Pomeroy's enterprise ... existing customers , increasing share of wallet across services and solutions * Lead the shift ...
Overview The VP of Sales, Enterprise is responsible for leading and scaling Pomeroy's enterprise ... existing customers , increasing share of wallet across services and solutions * Lead the shift ...
Provide exceptional customer service * Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution ...
Provide exceptional customer service * Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution ...
Regional Service Tech 1
Hebron, KY · On-site
Provide exceptional customer service * Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution ...
Regional Service Tech 1
Hebron, KY · On-site
Provide exceptional customer service * Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution ...
Deskside Technician
$22 - $28/hr
This role requires strong technical expertise, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. Key Responsibilities Advanced Technical Support:
Deskside Technician
$22 - $28/hr
This role requires strong technical expertise, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. Key Responsibilities Advanced Technical Support:
Tech II - PC
$17.50 - $23.50/hr
Excellent Customer Service Skills Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the ...
Tech II - PC
$17.50 - $23.50/hr
Excellent Customer Service Skills Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the ...
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Full-time
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Job description
Business Relationship Manager
Core Function:
The Business Relationship Manager I -- DCS (Systems Operations) is responsible for building and maintaining a positive relationship with new and existing clients; establishing and enhancing relationships with key personnel within the client organization. The position works with Pomeroy and client personnel to understand client requirements and work directly with the client to support their needs. This position manages the work efforts of individual contributors and will work with management to maintain staffing levels, complete performance reviews, assist with completion of training/certification, and other items as assigned by management. The BRM I-DCS must always be prepared to represent the client's interests while maintaining and fostering a positive image of Pomeroy. The BRM I-DCS understands the SOW and the extent and limitations of what Pomeroy is expected to provide. The BRM I-DCS is responsible for identifying all client metrics and assure reporting on measurement if applicable.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.
- Work closely with the client and Pomeroy personnel to understand the client's requirements.
- Attend client meetings as needed to maintain a positive relationship.
- Look for opportunities to present other Pomeroy services to the client.
- Facilitate team meetings effectively
- Provide on-going communication between Pomeroy, client(s), and employees
- Facilitate the use of personal/holiday time with direct staff
- Assure accurate and timely SLA report generation, validation and presentation of compliance to customer metrics.
Supervisory Responsibilities:
- The BRM-DCS will be responsible for managing operations in their assigned area (Systems Operations)
- Must be well versed in Systems Operations (Batch, Network, Midrange, Mainframe), AS400, Production Control
- Understand budgeting and financials for area of responsibility
- Assist with forecasting
- Review, track and analyze financial performance and take necessary actions, with appropriate management approval, to meet or exceed financial objectives
- Reports directly to Business Relationship Manager 1, DCS
#LI-JM1
Minimum Knowledge, Skills and Abilities Required:
- Strong client analysis, communication and customer service skills.
- Maintain a highly professional appearance and manner when dealing with clients.
- Creative problem-solving skills when faced with client issues.
- Flexible and cooperative in working with internal personnel.
- Ability to work independently with minimal or no supervision.
- Knowledge of Microsoft OFFICE
- Ability to prioritize and organize workload.
- Strong Interpersonal skills
- Flexible/Open Minded
- Results Oriented Education; 2-year Associate degree (field related) or Bachelor's degree or equivalent experience
- Systems Operations, AS400, Production Control experience required
- Must have access to a highspeed internet connection and have a private telephone service available for company use if required.