Pomeroy
Pomeroy

28 Pomeroy Help Desk Technician Jobs Hiring Near You

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests.

Help Desk Technician

Hebron, KY · On-site

$19.25 - $26/hr

Experience working with and skilled in the use of help desk software Other Qualifications * Business and analytical problem solving skills * Communication skills * Ability to work independently

Senior Deskside Technician

Leesburg, VA · On-site

$21.25 - $27.25/hr

Responds to help desk ticketsand escalations * Required to meet the monthly metric standardof at ... tasks; and interact with Pomeroy employees, Clients and Vendors.

Experience working with and skilled in the use of help desk software Other Qualifications * Basic business and analytical problem solving skills * Basic communication skills * Ability to follow oral ...

New

Deskside Technician I

San Jose, CA · On-site

$23.50 - $30/hr

Responds to help desk tickets and escalations * Required to meet the monthly metric standard for ... and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain ...

Deskside Technician II

Flower Mound, TX · On-site

$17.50 - $22.25/hr

Responds to help desk tickets and escalations * Required to meet the monthly metric standard for ... and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain ...

Minimum of 3 years technology help desk or IT store support experience * Extensive experience with ... Pomeroy employees, Clients and Vendors. Incumbent must maintain composure in a fast paced, high ...

As you will be the front line for our company it is expected of you to have exceptional customer service skills and help us to maintain a very high customer satisfaction level. * Pomeroy technicians ...

... Pomeroy Pomeroy delivers comprehensive managed IT services and technology solutions that help ... Managed Service Desk * End User Computing * Field Services * Onsite IT Support * Depot Services

Project Technician

Pittsburgh, PA · On-site

$16.75 - $22.75/hr

Phone support provides 1st level support for the Help Desk including research and resolution for technical problems. They serve as the primary contact for solving, assigning, and escalating tickets ...

Must maintain good troubleshooting skills and increase their break-fix knowledge to help the ... Pomeroy technicians utilize a web-based ticketing system to run service calls within their assigned ...

Must maintain good troubleshooting skills and increase their break-fix knowledge to help the ... Pomeroy technicians utilize a web-based ticketing system to run service calls within their assigned ...

Must maintain good troubleshooting skills and increase their break-fix knowledge to help the ... Pomeroy technicians utilize a web-based ticketing system to run service calls within their assigned ...

Support - Deskside

Redmond, WA · On-site

$22.75 - $28.75/hr

Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual desktop client to Office 2007 / Office 2010;

Support - Deskside

Redmond, WA · On-site

$22.75 - $28.75/hr

Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual desktop client to Office 2007 / Office 2010;

Support - Deskside

Portage, MI · On-site

$19.25 - $24.50/hr

Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual desktop client to Office 2007 / Office 2010;

Deskside Support

Foothill Ranch, CA · On-site

$21 - $26.50/hr

Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual desktop client to Office 2007 / Office 2010;

... Help desk and respond to requests - Execute run sheet / batch items that need to be checked or ... and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain ...

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Showing results 1-20

Help Desk Technician

Pomeroy

Plano, TX • On-site

$18.75 - $25.25/hr

Other

Posted 5 days ago


Job description

Help Desk Technician 1


Position Overview

We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests. This entry-level position is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in developing their experience in IT help desk and technical support.

Working under direct supervision, you will respond to basic inquiries, document customer interactions, assist with routine requests, and ensure issues are directed to the appropriate team members when additional support is needed.


What You'll Do

  • Serve as a first point of contact for incoming customer and end-user calls and inquiries.
  • Provide professional and courteous assistance using established procedures and training.
  • Troubleshoot and respond to basic questions within the scope of your training and available resources.
  • Route calls and requests to the appropriate personnel when additional assistance is required.
  • Accurately document customer interactions, inquiries, and outcomes using help desk software and account history records.
  • Initiate required confirmations and follow-up communications.
  • Process customer requests through telephone, fax, email/mail, and other approved communication methods.
  • Work with internal personnel and organizational functions to help address customer needs.
  • Follow established procedures and both verbal and written instructions.
  • Maintain a professional and customer-focused approach when handling inquiries and requests.


What We're Looking For

Required Qualifications

  • High school diploma or G.E.D.
  • 1+ years of customer service, telephone support, or related experience.
  • Experience working with organizational functions and personnel.
  • Familiarity with computer software, telephone technology, and fax machines.
  • Experience using help desk or service management software.
  • Basic business and analytical problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to follow oral and written instructions.
  • Strong attention to detail and ability to accurately document customer interactions.


Preferred Skills

  • Previous experience in a help desk, call center, customer service, or technical support environment.
  • Interest in developing a career in IT support or help desk operations.
  • Comfortable working with computer applications and learning new software systems.


Why This Role?

This is a great opportunity for someone looking to start or build a career in IT support while developing hands-on experience with help desk software, customer communication, issue documentation, and technical support processes.

Work Environment

  • Professional office environment.
  • Overtime offered