71 Teksynap Service Desk Analyst Jobs Hiring Near You

RESPONSIBILITIES

• Ensure daily review of ServiceNow portal customer equipment requests, tasks and tickets are fulfilled in a timely manner, in accordance with DLA Asset Management policies.
• Provide daily customer and team support to facilitate both local and regional hardware requirements and requests.
• Respond to email requests for information (RFI)s within 24 hours.
• Perform cyclical physical inventories of all DLA common use IT equipment.
• Monitor stock levels regularly and submit accurate, auditable monthly inventory reports.
• Ensure accountability and proper asset lifecycle procedures are used to conform to expected organizational standards and goals.
• Conduct all Receiving/Shipping of DLA hardware and ensure all hardware updates are performed in a timely and accurate manner, for all provisioned, transferred, received, and excessed equipment.
• Identify and communicate solutions to problematic areas of the asset control process.
• Verify the accuracy of the data recorded/updated in the IT Asset Management System (ITAMS) - ServiceNow - to maintain auditable digital hardware records.
• Draft correspondence and prepare site inventory reports, as required.
• Identify, address, and reconcile asset inventory variances immediately.
• Ensure all digital hardware documentation is maintained in accordance with the National Archives & Records Administration (NARA) to preserve auditable records, including but not limited to: contracts, packing slips, bill of lading, transfer document, etc.
• Attend weekly team meetings and bi-weekly regional operational meeting to ensure all requirements are addressed.
• Ensure work area is kept clean and organized; ensure all site safety standards are maintained; maintain publicly acceptable personal hygiene levels.
• Will require onsite travel using personal vehicle, company van, company golf cart or another motorized vehicle.

 REQUIRED QUALIFICATIONS

• Acquire and maintain a secret clearance with IT-II sensitivity.
• Ability to gain Forklift certification if local work area requires.
• Reliable transportation, and ability to use POV to travel on-site.
• Minimum one year of relevant warehouse experience.
• Minimum one year of experience entering asset data and extracting reports from automated inventory tracking systems.
• Minimum one year of experience in performing physical inventories.
• Proficient in Microsoft Excel, Power Point, Word and Adobe.
• One year of ServiceNow experience.
• Experience including accounting work, Power query, Power BI a plus.
• US Citizen

We are seeking an Inventory Specialist to support the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA).

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.  We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at TekSynap.com. 

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP".

As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Location: Columbus, OH
• Type of environment:  Office Setting 
• Noise level: Medium
• Work schedule:   Schedule is day shift Monday - Friday.  
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Daily physical demands of the Inventory Specialist could include the following:

• Repeated standing, walking and bending through warehouse and distribution centers.  Some sites are 2 million square feet
• Lifting up to 50 pounds repeatedly using overhead and bending motions
• Moving up to 50 pounds repeatedly on and off pallets and onto shelves
• Pushing and pulling up to 500 pounds of material up and down sloped grades with assistance of a pallet jack
• Repeated carrying up to 50 pounds of assets to and from different areas of the warehouse/distribution centers

WORK AUTHORIZATION/SECURITY CLEARANCE

US Citizen

Secret clearance

WAGE INFORMATION

Target salary range: $45,000-$55,000 yearly. The salary range displayed is an estimate only and is not a guarantee of compensation or salary and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.  The displayed salary is one component of the total compensation package for employees. 

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. 

EQUAL EMPLOYMENT OPPORTUNITY

 In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.