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71 Teksynap Service Desk Analyst Jobs Hiring Near You

Integrated Resources, Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Service Desk Analyst Job Location: New York, NY Duration: 80% Remote / 20% On-Site Shift Schedule: Day Shift (7am to 3pm / 8am to 4pm / 9am to 5pm / 10am to 6pm) Summary: The Service Desk Analyst EDP ...

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Service Desk Analyst

San Antonio, TX · On-site

$17.50 - $24/hr

Job Summary: The Service Desk Analyst is responsible for supporting the functional and operational efficiency of Information Management and the Service Support Division and take ownership of ...

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type Part-Time Category Information Technology Career Level Experienced (Non-Manager) Travel Required No ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

kgs

Service Desk Analyst

Washington, DC

$23.25 - $31.75/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

Technet Inc

Service Desk Analyst

Folsom, CA · On-site

$22 - $30/hr

Service Desk Analyst / Desk Side Support * Able to follow policies, processes and procedures used to manage the technical support of the software, hardware, and network infrastructures. * Able to ...

New

Koniag, Inc.

Service Desk Analyst

Washington, DC · On-site

$28.84 - $33.65/hr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Service Desk Analyst to support KITS and our government customer in Washington, DC. This position requires the candidate to ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...

Siri Infosolutions Inc

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Service Desk Analyst Location: New York-NY 10016 Duration: 06+ Months (Contract to Hire) • Manage level 1 and 2 service Incidents/requests from report to resolution • Provide support and services ...

1872 Consulting

Service Desk Analyst

Chicago, IL · Hybrid

$21.25 - $28.75/hr

Service Desk Analyst - Location: Chicago Work Location : Hybrid Method - 3 days onsite/2 days WFH Salary: $100-130k (+ bonus + profit share) Reports to: Head of Infrastructure and Support Company ...

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Infographic showing various Service Desk Analyst job openings at Teksynap in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% Physical, 8% Hybrid, and 4% Remote job distribution.

Service Desk Analyst

Integrated Resources, Inc.

Manhattan, NY • On-site

$22.50 - $30.75/hr

Full-time

Re-posted 29 days ago

Job description

Job Title:

Service Desk Analyst

Job Location:

New York, NY

Duration:

80% Remote / 20% On-Site

Shift Schedule:

Day Shift (7am to 3pm / 8am to 4pm / 9am to 5pm / 10am to 6pm)

Summary:

The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office. The role involves monitoring and answering the Service Desk phone, e-mail message queues, and auto-triggered request queues during assigned tours. The analyst will provide support and customer service to users, promote and escalate problem, incident, and request action items, and ensure real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.

Responsibilities:
  • Manage level 1 and 1 1/2 service incidents/requests from report to resolution.
  • Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2.
  • Provide customers with a single point of contact for Service Desk activities, for problems, incidents, and request items.
  • Contribute to the continuous process improvement of the Service Desk Area.
  • Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools.
  • Receive, prioritize, document, and actively resolve end user help requests.
  • Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA).
  • Track open tickets and monitor ticket progress per SLA, closing ticket items when resolved.
  • Follow escalation and paging procedures to ensure SLAs are being met.
  • Provide support for issues related to password resets, MS Office, Windows, etc.
  • Provide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolved.
  • Participate in special projects as needed and perform other duties as assigned.
  • Must be able to work independently as well as part of a fast-moving team.
  • Must be able to work at various locations when necessary along with working various shifts.
Required Skills:
  • Baccalaureate Degree in a relevant field from an accredited college or university.
  • One year of experience in a business, government, hospital, educational institution, or non-profit organization in analysis, development, and implementation of systems, methods, and procedures, management information development, and data coordination.
  • Familiarity with EDP applications and data processing programs.
  • A Master's Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting, or a relevant field from an accredited college or university; or, a satisfactory combination of education, training, and experience.
Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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