Morrisville, NC · On-site
$19.25 - $26.25/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...
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Morrisville, NC · On-site
$19.25 - $26.25/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...
Raleigh, NC · On-site
$18.25 - $25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional travel to branch locations for projects, deployments, or emergency support Schedule: Eastern Time ...
Raleigh, NC · On-site
$18.25 - $25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional travel to branch locations for projects, deployments, or emergency support Schedule: Eastern Time ...
Raleigh, NC · On-site
$20 - $27.25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional travel to branch locations for projects, deployments, or emergency support Schedule: Eastern Time ...
Raleigh, NC · On-site
$20 - $27.25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional travel to branch locations for projects, deployments, or emergency support Schedule: Eastern Time ...
Morrisville, NC · On-site
$18 - $21/hr
Role - Service desk Analyst Location - Morrisville, NC Onsite * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues ...
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Morrisville, NC · On-site
$18 - $21/hr
Role - Service desk Analyst Location - Morrisville, NC Onsite * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues ...
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Morrisville, NC · On-site
$19.25 - $26.25/hr
Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues ...
Morrisville, NC · On-site
$18 - $20/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite * Proficiency in French language to support a French Service Desk and communicate effectively with ...
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Morrisville, NC · On-site
$18 - $20/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite * Proficiency in French language to support a French Service Desk and communicate effectively with ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Title : Service Desk Location : Cary, NC(Onsite) Responsibilities :- • Provide hardware ... analysis, and setup of PC-based software products (e.g., word processors, spreadsheets ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Title : Service Desk Location : Cary, NC(Onsite) Responsibilities :- • Provide hardware ... analysis, and setup of PC-based software products (e.g., word processors, spreadsheets ...
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...
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Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...
Durham, NC · On-site
$19.75 - $27/hr
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ...
Durham, NC · On-site
$19.75 - $27/hr
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ...
The DHTS Service Desk Team provides 24/7 support for Duke Health System customers. This team has ... Manage projects and tasks for a team of analysts in support of the above role * Provide technical ...
The DHTS Service Desk Team provides 24/7 support for Duke Health System customers. This team has ... Manage projects and tasks for a team of analysts in support of the above role * Provide technical ...
Durham, NC · On-site
The DHTS Service Desk Team provides 24/7 support for Duke Health System customers. This team has ... Manage projects and tasks for a team of analysts in support of the above role * Provide technical ...
Durham, NC · On-site
The DHTS Service Desk Team provides 24/7 support for Duke Health System customers. This team has ... Manage projects and tasks for a team of analysts in support of the above role * Provide technical ...
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Service Desk Duration : Contract Location : Cary, NC Working knowledge of Active Directory, Outlook 2010/2013, MS Exchange Working knowledge of VPN solutions as well as RSA SecurID tokens Strong ...
Service Desk Duration : Contract Location : Cary, NC Working knowledge of Active Directory, Outlook 2010/2013, MS Exchange Working knowledge of VPN solutions as well as RSA SecurID tokens Strong ...
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
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$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Cary, NC · On-site
$15 - $20/hr
Evaluate, analyze, and setup PC-based software products including word processors, spreadsheets ... ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management ...
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Cary, NC · On-site
$15 - $20/hr
Evaluate, analyze, and setup PC-based software products including word processors, spreadsheets ... ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management ...
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
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The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.25
9% of jobs
$27.25 - $29.14
6% of jobs
$29.14 - $31.03
3% of jobs
$31.03 - $32.92
3% of jobs
$32.92 - $34.82
2% of jobs
$14
$23
$34
| Aspect | Service Desk Analyst | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT, enterprise support | Help desk, technical support centers |
| Industry Usage | Business, IT services | IT support, customer service |
| Common Tasks | Troubleshooting, incident management, user support | Issue resolution, basic troubleshooting, ticket logging |
Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.
For Service Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
The top searched job categories for Service Desk Analyst jobs in Raleigh, NC are:
Cities near Raleigh, NC with the most Service Desk Analyst job openings:
$19.25 - $26.25/hr
Contractor
Re-posted 16 hours ago
Role- Service Desk Analyst - Proficiency in French language
Location: Morrisville, NC - Onsite
· Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
· Should gather and analyzes information about the user’s issue and determines the best way to resolve their problem.
· Managing, prioritizing, and documenting incoming questions and service desk tickets
· Resolving technical issues quickly and efficiently
· Installing and configuring software and meeting end-user needs
· Escalating any serious problems to relevant departments and teams
· Performing system updates, tests, and maintenance to avoid service interruptions.
· Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
· Producing user manuals and guidance for end-users
· Prior experience working on Service Now Ticketing tool.
Skills Required:
· Proficiency in diagnosing and resolving hardware and software issues efficiently.
· Proficiency in French language to support a French Service Desk and communicate effectively with French-speaking users.
· Familiarity with various operating systems such as Windows & macOS,
· Ability to install, configure, and support a wide range of software applications.
· Experience with ITSM software and ticketing systems.
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2019
