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Service Desk Analyst Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ...

krg technology inc

Service Desk

Cary, NC

Service Desk Duration : Contract Location : Cary, NC Working knowledge of Active Directory, Outlook 2010/2013, MS Exchange Working knowledge of VPN solutions as well as RSA SecurID tokens Strong ...

STI

Service Desk Specialist

Raleigh, NC · On-site

The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC

$19 - $26/hr

... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...

Duke University

Service Desk Team Lead

Durham, NC · On-site

Be You. The Pratt School of Engineering is seeking a Service Desk Team Lead to join our IT team ... Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ...

Duke University

Service Desk Team Lead

Durham, NC · On-site

Be You. The Pratt School of Engineering is seeking a Service Desk Team Lead to join our IT team ... Strong analytical and troubleshooting skills * Ability to manage projects, meet deadlines, and ...

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All JobsService Desk Analyst JobsService Desk Analyst Jobs in Raleigh, NC

Service Desk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do service desk analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for service desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are some common challenges Service Desk Analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, especially with experience and relevant certifications like CompTIA Security+ or CISSP. Salaries vary by location and organization but are generally above average for entry-level cybersecurity roles, reflecting the specialized skills required for monitoring and responding to security incidents.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like HDI or CompTIA can earn higher salaries. The role typically requires strong customer service skills and knowledge of IT support tools.

What are the key skills and qualifications needed to thrive as a Service Desk Analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What does a service desk analyst do?

A service desk analyst provides technical support and assistance to end-users by troubleshooting hardware, software, and network issues. They often use ticketing systems to track and resolve problems, communicate solutions, and may require knowledge of ITIL processes or certifications like CompTIA A+.

What is a Service Desk Analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

Is service desk analyst a stressful job?

A service desk analyst role can be stressful due to the need to handle multiple support requests quickly and accurately, often under time pressure. The job requires strong communication skills, problem-solving abilities, and familiarity with ticketing systems, which can contribute to workload-related stress, especially during high-volume periods or complex issues.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

More about Service Desk Analyst jobs
What are popular job titles related to Service Desk Analyst jobs in Raleigh, NC? For Service Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Raleigh, NC look for? The top searched job categories for Service Desk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Desk Analyst jobs? Cities near Raleigh, NC with the most Service Desk Analyst job openings:
Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $48,704 per year, or $23.4 per hour.
Service Desk Analyst

Service Desk Analyst

Noblesoft Technologies

Morrisville, NC • On-site

$19.25 - $26.25/hr

Contractor

Posted 18 days ago

Job description

Role- Service Desk Analyst - Proficiency in French language 

Location: Morrisville, NC - Onsite

·       Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.

·       Should gather and analyzes information about the user’s issue and determines the best way to resolve their problem.

·       Managing, prioritizing, and documenting incoming questions and service desk tickets

·       Resolving technical issues quickly and efficiently

·       Installing and configuring software and meeting end-user needs

·       Escalating any serious problems to relevant departments and teams

·       Performing system updates, tests, and maintenance to avoid service interruptions.

·       Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems

·       Producing user manuals and guidance for end-users

·       Prior experience working on Service Now Ticketing tool.

Skills Required:

·       Proficiency in diagnosing and resolving hardware and software issues efficiently.

·       Proficiency in French language to support a French Service Desk and communicate effectively with French-speaking users.

·       Familiarity with various operating systems such as Windows & macOS,

·       Ability to install, configure, and support a wide range of software applications.

·       Experience with ITSM software and ticketing systems.