ZipRecruiter

Log In

1

Lock Desk Analyst I Jobs in Raleigh, NC (NOW HIRING)

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Desk Analysts to assist with production support analysis and resolution of escalated Help Desk ... These positions will be liaisons between Business, Program Management, System Development and A&I ...

Duke University

Financial Management Analyst I

Durham, NC · On-site

$59K - $86K/yr

Provide front desk coverage support as needed. * Perform other related duties that support the ... Strong analytical, organizational, and communication skills Ready to Make a Difference? Apply now ...

USM

Service Desk Tier 3 Agent

Cary, NC · On-site

$15.75 - $20.25/hr

... Cloud, Analytics (SMAC) and DevOps. USM, a US ensured Minority Business Enterprise (MBE) is ... I have an exciting new opportunity that I wanted to share with you and your network. Our client, is ...

US Tech Solutions

Support Analyst

Raleigh, NC

I have job opening with one of our direct clients. Below is the for your reference. Title: Support ... Receiving, logging and fully documenting requests for support from help desk, other service ...

Infojini Inc

Technical Analyst

Raleigh, NC

Provide Level 2 Help Desk Technical Leadership and support Receive, log and fully document requests ... Must have a strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and ...

Infojini Inc

Security Support Analyst

Raleigh, NC

Receiving, logging and fully documenting requests for support from help desk, other service ... MS Excel, MS Word, Visio, and PowerPoint) Problem Diagnosis skills [i.e., discovery, replication ...

StoredTech

Service Desk Engineer

Raleigh, NC · On-site

$25/hr

Our Level I Service Desk Engineers work with AI to handle more complex issues - representing a new ... analyze and diagnose technical issues using critical thinking to identify root causes. • ...

360 IT Professionals

Curam Business Analyst

Durham, NC · On-site

We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift ... This individual must support required system go-live activities, including conversion, support desk ...

DivIHN Integration Inc

Quality Engineer I

Durham, NC · On-site

$69K - $89K/yr

... analysis, validation support, inspection plans, metrology, quality metrics and report functions ... Quality Help Desk and customer complaint point of contact and problem resolution including ...

next page

Showing results 1-20

All JobsLock Desk Analyst I JobsLock Desk Analyst I Jobs in Raleigh, NC

Lock Desk Analyst I information

See Raleigh, NC salary details

$14

$23

$34

How much do lock desk analyst i jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for lock desk analyst i in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Lock Desk Analyst I vs Loan Processor?

AspectLock Desk Analyst ILoan Processor
CredentialsTypically requires a high school diploma or equivalent; some roles prefer mortgage or finance certificationsHigh school diploma or equivalent; some roles benefit from mortgage or financial certifications
Work EnvironmentMortgage lending departments, financial institutions, or mortgage brokersMortgage companies, banks, or credit unions processing loan applications
Primary ResponsibilitiesManaging interest rate locks, monitoring lock periods, and communicating with lenders and borrowersGathering borrower information, verifying documents, and preparing loan files for approval

The main difference is that Lock Desk Analyst I focuses on managing interest rate locks and monitoring lock periods, while Loan Processors handle the overall loan application process. Both roles are essential in mortgage lending but serve different functions within the loan lifecycle.

What are the key skills and qualifications needed to thrive as a Lock Desk Analyst I, and why are they important?

To thrive as a Lock Desk Analyst I, you need a solid understanding of mortgage processes, loan products, and secondary market guidelines, typically supported by a background in finance or banking. Familiarity with loan origination systems (LOS), pricing engines, and mortgage pipeline management tools is essential. Attention to detail, strong analytical skills, and effective communication are standout soft skills for this role. These abilities ensure accurate rate lock management, minimize risk, and support smooth loan processing in a fast-paced mortgage environment.

What does a Lock Desk Analyst I do?

A Lock Desk Analyst I is responsible for managing and processing mortgage rate lock requests submitted by loan officers or brokers. They ensure that mortgage rates and terms are accurately locked in according to company policies and investor guidelines. Their duties include verifying lock information, maintaining detailed records, and communicating with internal and external stakeholders about lock status, extensions, and changes. They play a critical role in ensuring timely and accurate rate locks, which impact both the customer experience and the financial stability of a mortgage lender.

What are some typical challenges a Lock Desk Analyst I might encounter in their role?

Lock Desk Analyst I professionals often face challenges related to managing high volumes of rate lock requests with tight deadlines. They must maintain strong attention to detail to ensure data accuracy and compliance with lending guidelines, as errors can impact loan pricing or processing. Additionally, effective communication with loan officers and underwriters is crucial, as analysts frequently address questions and resolve discrepancies under time pressure. Adapting to frequent policy updates and utilizing specialized loan origination software are also common aspects of the role.
What are popular job titles related to Lock Desk Analyst I jobs in Raleigh, NC? For Lock Desk Analyst I jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Lock Desk Analyst I jobs in Raleigh, NC look for? The top searched job categories for Lock Desk Analyst I jobs in Raleigh, NC are:
Lock Desk Analyst I jobs near you
Infographic showing various Lock Desk Analyst I job openings in Raleigh, NC as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.
Help Desk Analyst

Help Desk Analyst

Arete Technologies, Inc.

Durham, NC

$19.75 - $27/hr

Contractor

Posted 15 days ago

Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description:
Either Webcam Interview or In Person
The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets.

This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role.

Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented. By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences. Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists.

Responsibilities include:

-Monitoring incoming issues that are resolved by the front line Help Desk staff

-Diagnosing the root cause and resolving isolated issues

-Escalating customer issues to development staff

-Recommending product and process improvement strategies based on perceived trends or patterns in field issues

-Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Qualifications

****local candidate preferred first*****

Additional Information

Best Regards

Alka Bhatia

Apply