Help Desk Analyst
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus
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$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
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Morrisville, NC · On-site
$19.25 - $26.25/hr
Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
Morrisville, NC · On-site
$18 - $20/hr
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
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Morrisville, NC · On-site
$18 - $20/hr
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
$19.75 - $27/hr
This role also requires a high level of customer experience, and is not a hardware based help desk role. Experience and knowledge of browser-based applications. Experience researching, analyzing and ...
$19.75 - $27/hr
This role also requires a high level of customer experience, and is not a hardware based help desk role. Experience and knowledge of browser-based applications. Experience researching, analyzing and ...
Raleigh, NC · On-site
$18.25 - $25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...
Raleigh, NC · On-site
$18.25 - $25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...
Raleigh, NC · On-site
$20 - $27.25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...
Raleigh, NC · On-site
$20 - $27.25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...
Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Working knowledge of ...
Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Working knowledge of ...
Cary, NC · On-site
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... flexible to work a 24/7 schedule. Additional Information All your information will be kept ...
Cary, NC · On-site
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... flexible to work a 24/7 schedule. Additional Information All your information will be kept ...
Cary, NC · On-site
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... flexible to work a 24/7 schedule. Qualifications Additional Information All your information will ...
Cary, NC · On-site
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... flexible to work a 24/7 schedule. Qualifications Additional Information All your information will ...
Morrisville, NC · On-site
$18 - $21/hr
Role - Service desk Analyst Location - Morrisville, NC Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
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Morrisville, NC · On-site
$18 - $21/hr
Role - Service desk Analyst Location - Morrisville, NC Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
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Morrisville, NC · On-site
$19.25 - $26.25/hr
Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Durham, NC · On-site
$19.75 - $27/hr
Monitoring incoming issues that are resolved by the front line Help Desk staff * Diagnosing the root cause and resolving isolated issues * Escalating customer issues to development staff
Durham, NC · On-site
$19.75 - $27/hr
Monitoring incoming issues that are resolved by the front line Help Desk staff * Diagnosing the root cause and resolving isolated issues * Escalating customer issues to development staff
Raleigh, NC · On-site
$60K - $75K/yr
We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...
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Raleigh, NC · On-site
$60K - $75K/yr
We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...
Raleigh, NC · On-site
DataStaff, Inc . is currently seeking a Service Desk Specialist for a long-term contract ... Ability to work independently to analyze customers needs and resolve technical problems; manage ...
Raleigh, NC · On-site
DataStaff, Inc . is currently seeking a Service Desk Specialist for a long-term contract ... Ability to work independently to analyze customers needs and resolve technical problems; manage ...
Durham, NC · On-site
$19 - $21/hr
Documents and provides problem analysis and resolution on a wide variety of hardware, software ... Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and ...
Durham, NC · On-site
$19 - $21/hr
Documents and provides problem analysis and resolution on a wide variety of hardware, software ... Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and ...
Summary Operating Title Help Desk Team Lead Long Classification Title Information Technologist III ... Demonstrated outstanding relationship management, analytical, technical, organizational and skills.
Summary Operating Title Help Desk Team Lead Long Classification Title Information Technologist III ... Demonstrated outstanding relationship management, analytical, technical, organizational and skills.
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.26
9% of jobs
$27.26 - $29.15
6% of jobs
$29.15 - $31.04
3% of jobs
$31.04 - $32.93
3% of jobs
$32.93 - $34.82
2% of jobs
$14
$23
$34
| Aspect | Flexible Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL, HDI | CompTIA A+, HDI, Microsoft Certified |
| Work Environment | Remote or on-site support, flexible hours | Primarily on-site or help desk center |
| Employer & Industry | IT service providers, corporate IT departments | IT support teams, tech companies, corporate environments |
| Common Search & Comparison | Yes | Yes |
The Flexible Help Desk Analyst and Help Desk Technician roles share many similarities, including required certifications like CompTIA A+ and work in IT support environments. However, the Flexible Help Desk Analyst often offers more adaptable hours and remote support options, whereas Help Desk Technicians typically work on-site in dedicated support centers. Both roles are essential in IT support, but the Flexible Help Desk Analyst provides greater flexibility to meet diverse organizational needs.
The most popular types of Help Desk Analyst jobs in Raleigh, NC are:
For Flexible Help Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
The top searched job categories for Flexible Help Desk Analyst jobs in Raleigh, NC are:
Cities near Raleigh, NC with the most Flexible Help Desk Analyst job openings:

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Description:
Either Webcam Interview or In Person
The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets.
This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role.
Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented. By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences. Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists.
Responsibilities include:
-Monitoring incoming issues that are resolved by the front line Help Desk staff
-Diagnosing the root cause and resolving isolated issues
-Escalating customer issues to development staff
-Recommending product and process improvement strategies based on perceived trends or patterns in field issues
-Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.
****local candidate preferred first*****
Best Regards
Alka Bhatia
Sourced by ZipRecruiter
It services
201 - 500 Employees
Cary, NC, US