1

Flexible Help Desk Analyst Jobs in Raleigh, NC (NOW HIRING)

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...

Service Desk Analyst

Raleigh, NC · On-site

$18.25 - $25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...

Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... flexible to work a 24/7 schedule. Additional Information All your information will be kept ...

Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... flexible to work a 24/7 schedule. Qualifications Additional Information All your information will ...

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

Client Support Desk Analyst

Raleigh, NC · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...

DataStaff, Inc . is currently seeking a Service Desk Specialist for a long-term contract ... Ability to work independently to analyze customers needs and resolve technical problems; manage ...

next page

Showing results 1-20

Flexible Help Desk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do flexible help desk analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for flexible help desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Flexible Help Desk Analyst vs Help Desk Technician?

AspectFlexible Help Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL, HDICompTIA A+, HDI, Microsoft Certified
Work EnvironmentRemote or on-site support, flexible hoursPrimarily on-site or help desk center
Employer & IndustryIT service providers, corporate IT departmentsIT support teams, tech companies, corporate environments
Common Search & ComparisonYesYes

The Flexible Help Desk Analyst and Help Desk Technician roles share many similarities, including required certifications like CompTIA A+ and work in IT support environments. However, the Flexible Help Desk Analyst often offers more adaptable hours and remote support options, whereas Help Desk Technicians typically work on-site in dedicated support centers. Both roles are essential in IT support, but the Flexible Help Desk Analyst provides greater flexibility to meet diverse organizational needs.

What are the most commonly searched types of Help Desk Analyst jobs in Raleigh, NC?

The most popular types of Help Desk Analyst jobs in Raleigh, NC are:

What are popular job titles related to Flexible Help Desk Analyst jobs in Raleigh, NC?

For Flexible Help Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Flexible Help Desk Analyst jobs in Raleigh, NC look for?

The top searched job categories for Flexible Help Desk Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Flexible Help Desk Analyst jobs?

Cities near Raleigh, NC with the most Flexible Help Desk Analyst job openings:

Infographic showing various Flexible Help Desk Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

$19.75 - $27/hr

Contractor

Re-posted 5 days ago


Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description:
Either Webcam Interview or In Person
The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets.

This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role.

Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented. By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences. Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists.

Responsibilities include:

-Monitoring incoming issues that are resolved by the front line Help Desk staff

-Diagnosing the root cause and resolving isolated issues

-Escalating customer issues to development staff

-Recommending product and process improvement strategies based on perceived trends or patterns in field issues

-Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Qualifications

****local candidate preferred first*****

Additional Information

Best Regards

Alka Bhatia