Raleigh, NC · On-site
$20 - $27.25/hr
NC-809319 Hybrid/Local Application/Production Support/Help Desk Analyst with system reliability, Child Welfare/PATH NC application troubleshooting/diagnostics/RCA, defect tracking experience Location:
New
Raleigh, NC · On-site
$20 - $27.25/hr
NC-809319 Hybrid/Local Application/Production Support/Help Desk Analyst with system reliability, Child Welfare/PATH NC application troubleshooting/diagnostics/RCA, defect tracking experience Location:
New
Durham, NC · On-site
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
Durham, NC · On-site
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus
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$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
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Morrisville, NC · On-site
$19.25 - $26.25/hr
Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
Morrisville, NC · On-site
$18 - $20/hr
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
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Morrisville, NC · On-site
$18 - $20/hr
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
$19.75 - $27/hr
This role also requires a high level of customer experience, and is not a hardware based help desk role. Experience and knowledge of browser-based applications. Experience researching, analyzing and ...
$19.75 - $27/hr
This role also requires a high level of customer experience, and is not a hardware based help desk role. Experience and knowledge of browser-based applications. Experience researching, analyzing and ...
Raleigh, NC · On-site
$18.25 - $25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...
Raleigh, NC · On-site
$18.25 - $25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...
Raleigh, NC · On-site
$20 - $27.25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...
Raleigh, NC · On-site
$20 - $27.25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...
Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Working knowledge of ...
Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Working knowledge of ...
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... flexible to work a 24/7 schedule. Additional Information All your information will be kept ...
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... flexible to work a 24/7 schedule. Additional Information All your information will be kept ...
Cary, NC · On-site
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... flexible to work a 24/7 schedule. Qualifications Additional Information All your information will ...
Cary, NC · On-site
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... flexible to work a 24/7 schedule. Qualifications Additional Information All your information will ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
... analysis, and setup of PC-based software products (e.g., word processors, spreadsheets ... flexible hours from time to time to cover for other help desk staff and to be on call via pager ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
... analysis, and setup of PC-based software products (e.g., word processors, spreadsheets ... flexible hours from time to time to cover for other help desk staff and to be on call via pager ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
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Morrisville, NC · On-site
$19.25 - $26.25/hr
Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Morrisville, NC · On-site
$18 - $21/hr
Role - Service desk Analyst Location - Morrisville, NC Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
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Morrisville, NC · On-site
$18 - $21/hr
Role - Service desk Analyst Location - Morrisville, NC Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Monitoring incoming issues that are resolved by the front line Help Desk staff * Diagnosing the root cause and resolving isolated issues * Escalating customer issues to development staff
Monitoring incoming issues that are resolved by the front line Help Desk staff * Diagnosing the root cause and resolving isolated issues * Escalating customer issues to development staff
Raleigh, NC · On-site
$19.50 - $26.25/hr
The Help Desk Technician is the first point of contact for employees on technology issues. The ... Flexible spending programs including Healthcare, Dependent Care, Transit and Parking * 401K with ...
Raleigh, NC · On-site
$19.50 - $26.25/hr
The Help Desk Technician is the first point of contact for employees on technology issues. The ... Flexible spending programs including Healthcare, Dependent Care, Transit and Parking * 401K with ...
Raleigh, NC · Remote
$20 - $30/hr
Work independently to analyze customer needs and resolve technical issues. * Manage time ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...
Raleigh, NC · Remote
$20 - $30/hr
Work independently to analyze customer needs and resolve technical issues. * Manage time ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.26
9% of jobs
$27.26 - $29.15
6% of jobs
$29.15 - $31.04
3% of jobs
$31.04 - $32.93
3% of jobs
$32.93 - $34.82
2% of jobs
$14
$23
$34
| Aspect | Flexible Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL, HDI | CompTIA A+, HDI, Microsoft Certified |
| Work Environment | Remote or on-site support, flexible hours | Primarily on-site or help desk center |
| Employer & Industry | IT service providers, corporate IT departments | IT support teams, tech companies, corporate environments |
| Common Search & Comparison | Yes | Yes |
The Flexible Help Desk Analyst and Help Desk Technician roles share many similarities, including required certifications like CompTIA A+ and work in IT support environments. However, the Flexible Help Desk Analyst often offers more adaptable hours and remote support options, whereas Help Desk Technicians typically work on-site in dedicated support centers. Both roles are essential in IT support, but the Flexible Help Desk Analyst provides greater flexibility to meet diverse organizational needs.
The most popular types of Help Desk Analyst jobs in Raleigh, NC are:
For Flexible Help Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
The top searched job categories for Flexible Help Desk Analyst jobs in Raleigh, NC are:
Cities near Raleigh, NC with the most Flexible Help Desk Analyst job openings:
Job ID: NC-809319
Hybrid/Local Application/Production Support/Help Desk Analyst with system reliability, Child Welfare/PATH NC application troubleshooting/diagnostics/RCA, defect tracking experience
Location: Raleigh, NC (NCDHHS-NCFAST)
Duration: 12 Months
Skills:
Experience and knowledge of browser-based applications. Required 7 Years
Experience researching, analyzing and interpreting automated system problems. Required 7 Years
Experience working in an Application Support-based (not hardware) help desk environment. Required 6 Years
Working knowledge of social services and Child Welfare program. Highly desired 5 Years
Working knowledge of the PATH NC application and functionality. Highly desired 1 Years
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions. Required 7 Years
Description:
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support analysis and resolution of PATH NC issues.
Overview
Senior Application/Production Support role for the Child Welfare/PATH NC application.
Provides expert-level guidance to external customers, county leadership, and service providers using the system.
Requires advanced customer service, analytical, and leadership capabilities.
Extensive knowledge of North Carolina s Child Welfare program and related operational processes is strongly preferred.
Focuses on highimpact application support, system reliability, and proactive issue prevention rather than hardware.
Requires advanced technical proficiency, deep troubleshooting expertise, and the ability to mentor and guide junior staff.
Operations & Maintenance (O&M) Support Responsibilities
Oversee and support resolution of complex county issues escalated beyond front-line Help Desk capabilities.
Perform advanced diagnostics to determine systemic or multilayer root causes.
Lead resolution efforts for high-severity or cross-county problems.
Identify, classify, and escalate critical application or infrastructure issues to development and leadership teams.
Provide strategic recommendations for improving operational stability and reducing recurring issues.
Technical & Cross-Team Collaboration
Partner closely with business owners, architecture teams, developers, QA, and crossagency stakeholders to analyze and resolve complex problems.
Reproduce, isolate, and document highcomplexity defects, system behavior anomalies, and performance issues.
Recommend strategic product, workflow, or process improvements based on long-term trend analysis and emerging patterns.
Mentor junior team members and foster crossteam knowledge sharing.
Coordination & Communication
Act as a liaison between Business, Program Management, System Development, A&I Technical Architecture, county leadership, and other partners.
Support the coordination and implementation of system change requests.
Communicate impact assessments, risk evaluations, and proposed solutions to leadership and stakeholders.
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