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Tier 2 Service Desk Analyst Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · ... 2 and Level 3 support. · Should gather and analyzes information about the user's issue and ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC · On-site

$18.25 - $25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... * 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

Some enterprise experience 2-4 years * Need to have worked in a VDI environment (where thin ... e Desk Analyst will be primarily based out of the clients Raleigh office, with operations ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Some enterprise experience 2-4 years * Need to have worked in a VDI environment (where thin ... e Desk Analyst will be primarily based out of the clients Raleigh office, with operations ...

Pipe Recruit

Service Desk Consultant/Lead

Raleigh, NC · On-site

This role involves leading a team of support analysts, optimizing IT support processes, and ... Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... Cloud, Analytics (SMAC) and DevOps. USM, a US ensured Minority Business Enterprise (MBE) is ... Customer and Operations Support - Service Desk Tier 1/2/3. Participate in proactive monitoring of ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with ... production support analysis and resolution of escalated Help Desk tickets. This is an Application ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

... service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are ... Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

... service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are ... Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking ...

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All JobsTier 2 Service Desk Analyst JobsTier 2 Service Desk Analyst Jobs in Raleigh, NC

Tier 2 Service Desk Analyst information

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How much do tier 2 service desk analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for tier 2 service desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Service Desk Analyst?

To thrive as a Tier 2 Service Desk Analyst, you need in-depth knowledge of IT troubleshooting, network and system administration, and typically an associate’s or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Strong problem-solving skills, effective communication, and patience help you excel in resolving escalated technical issues and supporting end users. These skills and qualifications are essential to ensure prompt, accurate resolution of complex IT problems, maintaining business continuity and user satisfaction.

What are some common challenges faced by Tier 2 Service Desk Analysts, and how can they be managed effectively?

Tier 2 Service Desk Analysts often encounter challenges such as troubleshooting complex technical issues that require in-depth investigation, balancing multiple high-priority tickets, and collaborating with Tier 1 support and other IT teams. Managing these challenges effectively involves strong problem-solving skills, clear communication, and prioritization of tasks based on urgency and impact. Leveraging knowledge bases, documenting solutions, and continuously updating technical skills can also help analysts stay efficient and provide high-quality support.

What is the difference between Tier 2 Service Desk Analyst vs Tier 1 Service Desk Analyst?

AspectTier 2 Service Desk AnalystTier 1 Service Desk Analyst
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceEntry-level certifications, foundational IT knowledge
Work EnvironmentHandles more complex technical issues, often in a dedicated support teamInitial point of contact, handles basic troubleshooting
ResponsibilitiesDiagnoses advanced issues, escalates when needed, provides detailed supportResponds to common user inquiries, resolves basic problems

The main difference between a Tier 2 Service Desk Analyst and a Tier 1 Service Desk Analyst lies in the complexity of issues handled. Tier 2 analysts manage more technical problems requiring deeper troubleshooting skills, while Tier 1 analysts focus on basic support and initial customer contact. Both roles are essential in a support hierarchy, with Tier 2 providing advanced assistance to ensure smooth IT operations.

What is a Tier 2 Service Desk Analyst?

Tier 2 Service Desk Analysts are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They provide advanced troubleshooting, resolve escalated tickets, and may work directly with users or coordinate with other IT teams. Their responsibilities often include diagnosing hardware and software problems, maintaining system documentation, and supporting system upgrades. Tier 2 analysts play a critical role in ensuring smooth IT operations within an organization.
What are popular job titles related to Tier 2 Service Desk Analyst jobs in Raleigh, NC? For Tier 2 Service Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Tier 2 Service Desk Analyst jobs in Raleigh, NC look for? The top searched job categories for Tier 2 Service Desk Analyst jobs in Raleigh, NC are:
Tier 2 Service Desk Analyst jobs near you
Infographic showing various Tier 2 Service Desk Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 70% Full Time, 10% Part Time, and 20% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

Service Desk Analyst

Noblesoft Technologies

Morrisville, NC • On-site

$19.25 - $26.25/hr

Contractor

Re-posted 6 days ago

Job description

Role- Service Desk Analyst - Proficiency in French language 

Location: Morrisville, NC - Onsite

·       Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.

·       Should gather and analyzes information about the user’s issue and determines the best way to resolve their problem.

·       Managing, prioritizing, and documenting incoming questions and service desk tickets

·       Resolving technical issues quickly and efficiently

·       Installing and configuring software and meeting end-user needs

·       Escalating any serious problems to relevant departments and teams

·       Performing system updates, tests, and maintenance to avoid service interruptions.

·       Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems

·       Producing user manuals and guidance for end-users

·       Prior experience working on Service Now Ticketing tool.

Skills Required:

·       Proficiency in diagnosing and resolving hardware and software issues efficiently.

·       Proficiency in French language to support a French Service Desk and communicate effectively with French-speaking users.

·       Familiarity with various operating systems such as Windows & macOS,

·       Ability to install, configure, and support a wide range of software applications.

·       Experience with ITSM software and ticketing systems.