Morrisville, NC · On-site
$19.25 - $26.25/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...
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Morrisville, NC · On-site
$19.25 - $26.25/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues ...
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Morrisville, NC · On-site
$19.25 - $26.25/hr
Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues ...
Morrisville, NC · On-site
$18 - $21/hr
Role - Service desk Analyst Location - Morrisville, NC Onsite * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues ...
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Morrisville, NC · On-site
$18 - $21/hr
Role - Service desk Analyst Location - Morrisville, NC Onsite * Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues ...
Durham, NC · On-site
$19.75 - $27/hr
Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...
Durham, NC · On-site
$19.75 - $27/hr
Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...
Morrisville, NC · On-site
$18 - $20/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite * Proficiency in French language to support a French Service Desk and communicate effectively with ...
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Morrisville, NC · On-site
$18 - $20/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite * Proficiency in French language to support a French Service Desk and communicate effectively with ...
$19.75 - $27/hr
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... These positions will be liaisons between Business, Program Management, System Development and A&I ...
$19.75 - $27/hr
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... These positions will be liaisons between Business, Program Management, System Development and A&I ...
Durham, NC · On-site
$19.75 - $27/hr
... the services of an Application/Production Support Help Desk analyst to assist with production ... These positions will be a liaison between Business, Program Management, System Development and A&I ...
Durham, NC · On-site
$19.75 - $27/hr
... the services of an Application/Production Support Help Desk analyst to assist with production ... These positions will be a liaison between Business, Program Management, System Development and A&I ...
HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred Highly desired ... I understand that I can withdraw my consent at anytime.
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HDI Support Center Analyst, ITIL v3 Foundation A+ certification highly preferred Highly desired ... I understand that I can withdraw my consent at anytime.
Raleigh, NC · On-site
Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk ... Operational analytics * Strategic workforce planning * Personnel must possess excellent ...
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Raleigh, NC · On-site
Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk ... Operational analytics * Strategic workforce planning * Personnel must possess excellent ...
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. Responsibilities Include:
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. Responsibilities Include:
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. Responsibilities Include:
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... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. Responsibilities Include:
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. Responsibilities Include:
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. Responsibilities Include:
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
Raleigh, NC · On-site
The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer's needs and resolve technical problems; manage ...
Cary, NC · On-site
$15.75 - $20.25/hr
... Cloud, Analytics (SMAC) and DevOps. USM, a US ensured Minority Business Enterprise (MBE) is ... I have an exciting new opportunity that I wanted to share with you and your network. Our client, is ...
Cary, NC · On-site
$15.75 - $20.25/hr
... Cloud, Analytics (SMAC) and DevOps. USM, a US ensured Minority Business Enterprise (MBE) is ... I have an exciting new opportunity that I wanted to share with you and your network. Our client, is ...
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
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$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Henderson, NC · On-site
$19 - $26/hr
... service quality in all interactions. Qualifications for this position include: * Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and ...
Raleigh, NC · On-site +1
Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise ...
Raleigh, NC · On-site +1
Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise ...
Durham, NC · On-site
$19.75 - $27/hr
... services are vast and we produce software and web products. We specialize in Mobile development, i ... Experience researching, analyzing and interpreting automated system problems. Experience working in ...
Durham, NC · On-site
$19.75 - $27/hr
... services are vast and we produce software and web products. We specialize in Mobile development, i ... Experience researching, analyzing and interpreting automated system problems. Experience working in ...
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
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The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and ... Responsible for researching/analyzing issues/problems and soliciting relevant information from ...
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.26
9% of jobs
$27.26 - $29.15
6% of jobs
$29.15 - $31.04
3% of jobs
$31.04 - $32.93
3% of jobs
$32.93 - $34.82
2% of jobs
$14
$23
$34
| Aspect | Service Desk Analyst I | Service Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferred | High school diploma or equivalent; certifications like CompTIA A+ common |
| Work Environment | Help desk or call center setting, providing technical support to end-users | IT support environment, troubleshooting hardware and software issues for users |
| Employer & Industry Usage | Common in IT service providers, corporate IT departments, government agencies | Used in similar settings, often interchangeable with Service Desk Analyst I in job listings |
Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.
$19.25 - $26.25/hr
Contractor
Posted 18 days ago
Role- Service Desk Analyst - Proficiency in French language
Location: Morrisville, NC - Onsite
· Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
· Should gather and analyzes information about the user’s issue and determines the best way to resolve their problem.
· Managing, prioritizing, and documenting incoming questions and service desk tickets
· Resolving technical issues quickly and efficiently
· Installing and configuring software and meeting end-user needs
· Escalating any serious problems to relevant departments and teams
· Performing system updates, tests, and maintenance to avoid service interruptions.
· Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
· Producing user manuals and guidance for end-users
· Prior experience working on Service Now Ticketing tool.
Skills Required:
· Proficiency in diagnosing and resolving hardware and software issues efficiently.
· Proficiency in French language to support a French Service Desk and communicate effectively with French-speaking users.
· Familiarity with various operating systems such as Windows & macOS,
· Ability to install, configure, and support a wide range of software applications.
· Experience with ITSM software and ticketing systems.
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2019
