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Night Shift Help Desk Analyst Jobs in Raleigh, NC

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt to solve the Service Call * Refer Service ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

defi AUTO LLC

Client Support Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Work independently to analyze customer needs and resolve technical issues. * Manage time ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...

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Night Shift Help Desk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do night shift help desk analyst jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for night shift help desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is a night shift help desk analyst?

A Night Shift Help Desk Analyst provides technical support to users outside of regular business hours. They troubleshoot system issues, resolve IT-related problems, and escalate complex cases when necessary. Responsibilities may include monitoring systems, responding to tickets, and ensuring smooth operations during the night. Strong problem-solving skills, technical knowledge, and customer service abilities are essential. This role is crucial for businesses that operate 24/7, ensuring continuous IT support.

What are the key skills and qualifications needed to thrive as a night shift help desk analyst?

To thrive as a Night Shift Help Desk Analyst, you need strong problem-solving abilities, a solid understanding of computer systems, networks, and customer service, often supported by a degree or relevant certifications such as CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and knowledge bases like ServiceNow or Zendesk is typically required. Excellent communication, patience, and the ability to work independently during overnight hours are standout soft skills. These skills ensure timely and effective technical support for users, minimize system downtime, and maintain business continuity during off-hours.

What are some typical challenges faced by night shift help desk analysts, and how are they addressed?

Night Shift Help Desk Analysts often handle issues with limited on-site staff and may be the primary point of contact for urgent technical problems during overnight hours. This requires swift decision-making, prioritization of critical incidents, and effective use of remote troubleshooting tools. Collaboration with daytime teams is facilitated through detailed documentation and handover notes to ensure seamless support continuity. Many organizations provide robust knowledge bases, strong escalation protocols, and supportive onboarding to help analysts succeed in this unique schedule. Adjusting to the night shift can also require effective time management and self-care to maintain focus and work-life balance.

What are popular job titles related to Night Shift Help Desk Analyst jobs in Raleigh, NC?

For Night Shift Help Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Night Shift Help Desk Analyst jobs in Raleigh, NC look for?

The top searched job categories for Night Shift Help Desk Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Night Shift Help Desk Analyst jobs?

Cities near Raleigh, NC with the most Night Shift Help Desk Analyst job openings:

Night Shift Help Desk Analyst jobs near you
Infographic showing various Night Shift Help Desk Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 40% Full Time, 40% Part Time, and 20% Nights. Highlights an 100% In-person job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

Help Desk Analyst

Durham, NC

Arete Technologies, Inc.
IT Services • 201 - 500 employees
Learn more about Arete Technologies, Inc.external

$19.75 - $27/hr

Contractor

Re-posted 16 days ago

Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description:
Either Webcam Interview or In Person
The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets.

This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role.

Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented. By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences. Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists.

Responsibilities include:

-Monitoring incoming issues that are resolved by the front line Help Desk staff

-Diagnosing the root cause and resolving isolated issues

-Escalating customer issues to development staff

-Recommending product and process improvement strategies based on perceived trends or patterns in field issues

-Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Qualifications

****local candidate preferred first*****

Additional Information

Best Regards

Alka Bhatia

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