Raleigh, NC · On-site
$65 - $70/hr
Client is seeking a Senior Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC *This position is remote We are seeking a proactive and detail ...
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Raleigh, NC · On-site
$65 - $70/hr
Client is seeking a Senior Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC *This position is remote We are seeking a proactive and detail ...
As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You ...
As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You ...
As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You ...
As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You ...
... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Candidate will manage Corporate Security applications from an on-going support perspective as well ...
... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Candidate will manage Corporate Security applications from an on-going support perspective as well ...
As a Senior Technical Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues. You will also provide support for ...
As a Senior Technical Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues. You will also provide support for ...
Durham, NC · On-site
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
Durham, NC · On-site
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
Durham, NC · On-site
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
Durham, NC · On-site
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
Durham, NC · On-site
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
Durham, NC · On-site
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
Durham, NC · Remote
Supports on-going customer support for field service by providing senior level hardware and ... Maximizes product performance by analyzing OMS (Opportunity Management System) reports develops and ...
Quick apply
Durham, NC · Remote
Supports on-going customer support for field service by providing senior level hardware and ... Maximizes product performance by analyzing OMS (Opportunity Management System) reports develops and ...
Durham, NC · On-site
Supports on-going customer support for field service by providing senior level hardware and ... Maximizes product performance by analyzing OMS (Opportunity Management System) reports develops and ...
Durham, NC · On-site
Supports on-going customer support for field service by providing senior level hardware and ... Maximizes product performance by analyzing OMS (Opportunity Management System) reports develops and ...
Raleigh, NC · On-site
Technical writing services and support for the developing software documentation at the enterprise level. Provide services documenting technical configurations for a complex multi-site deployment of ...
Raleigh, NC · On-site
Technical writing services and support for the developing software documentation at the enterprise level. Provide services documenting technical configurations for a complex multi-site deployment of ...
Raleigh, NC · On-site
Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ... Training and experience requirements Graduation from a two year technical college with a major in ...
Raleigh, NC · On-site
Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ... Training and experience requirements Graduation from a two year technical college with a major in ...
Raleigh, NC · On-site
The Support Analyst will be accountable for driving the resolution of product issues from start to ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...
Raleigh, NC · On-site
The Support Analyst will be accountable for driving the resolution of product issues from start to ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...
Raleigh, NC · On-site +1
The Support Analyst will be accountable for driving the resolution of product issues from start to ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...
Raleigh, NC · On-site +1
The Support Analyst will be accountable for driving the resolution of product issues from start to ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...
Raleigh, NC · On-site +1
The Support Analyst will be accountable for driving the resolution of product issues from start to ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...
Raleigh, NC · On-site +1
The Support Analyst will be accountable for driving the resolution of product issues from start to ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...
Service Support Analyst- Senior Location: Raleigh, NC Onsite Duration: 06 months contract to start ... Client is seeking a person with a basic technical knowledge of IT systems and the ability to create ...
Service Support Analyst- Senior Location: Raleigh, NC Onsite Duration: 06 months contract to start ... Client is seeking a person with a basic technical knowledge of IT systems and the ability to create ...
Durham, NC · On-site
This role is a senior technical contact for the team and their technical knowledge must bridge ... Technical Analyst Mandatory Skills * Bachelor's degree * 1 to 4 years of experience in a Senior ...
Durham, NC · On-site
This role is a senior technical contact for the team and their technical knowledge must bridge ... Technical Analyst Mandatory Skills * Bachelor's degree * 1 to 4 years of experience in a Senior ...
We offer an excellent compensation package We are looking for Sr. Technical Writer in Raleigh, NC ... Knowledge of IT Service Delivery(network connectivity, desktop support, hosting services, etc.) and ...
We offer an excellent compensation package We are looking for Sr. Technical Writer in Raleigh, NC ... Knowledge of IT Service Delivery(network connectivity, desktop support, hosting services, etc.) and ...
Service Support Analyst - Senior (Onsite) Primary Location: Raleigh, North Carolina V-Soft Consulting is currently hiring for a Service Support Analyst- Senior for our premier client in Raleigh ...
Service Support Analyst - Senior (Onsite) Primary Location: Raleigh, North Carolina V-Soft Consulting is currently hiring for a Service Support Analyst- Senior for our premier client in Raleigh ...
$23.37 - $25.83
10% of jobs
$25.83 - $28.29
12% of jobs
$28.63 is the 25th percentile. Wages below this are outliers.
$28.29 - $30.76
24% of jobs
The median wage is $31.23 / hr.
$30.76 - $33.22
23% of jobs
$34.70 is the 75th percentile. Wages above this are outliers.
$33.22 - $35.69
11% of jobs
$35.69 - $38.15
7% of jobs
$38.15 - $40.61
3% of jobs
$40.61 - $43.08
0% of jobs
$43.08 - $45.54
0% of jobs
$45.54 - $48.01
3% of jobs
$48.01 - $50.47
8% of jobs
$23
$33
$50
| Aspect | Senior Technical Support Analyst | Technical Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, certifications like CompTIA, ITIL | High school diploma or associate's, some certifications beneficial |
| Work Environment | Corporate IT departments, tech companies, customer support centers | Help desks, call centers, technical support teams |
| Employer & Industry Usage | Used across IT, software, hardware industries | Common in tech, telecom, and electronics sectors |
| Search & Comparison Intent | Understanding senior roles, career progression | Entry to mid-level support roles, skill requirements |
The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.
$65 - $70/hr
Contractor
Re-posted 7 days ago
Job Description
Client is seeking a Senior Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC
*This position is remote
Job Description:
We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department’s permitting system.
Key Responsibilities:
· The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels.
· Troubleshoot and resolve issues related to ‘Level 1’ areas such as:
· Identity proofing and account activation
· Password resets and login problems
· Payment processing
· General navigation and use of the permitting portal
· Routing inquiries to appropriate program staff when necessary
· Internal user permissions and system authorization
· Potentially resolve ‘Level 2’ and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues.
· Provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services.
· Collaborate with internal teams to ensure timely resolution of customer concerns.
· Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs.
· Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience
· Maintain accurate records of support interactions and resolutions.
Knowledge and Abilities:
· Excellent problem-solving and communication skills.
· Demonstrated problem-solving skills and a proactive approach to learning and issue resolution.
· Ability to work independently in a remote environment while collaborating effectively with team members.
· Experience with Dynamics 365 and related Power Platform services and products
Required Skills:
· 7 Years - Experience providing technical support or customer service in a software or web-based environment
· 7 Years - Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.
· 7 Years - Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).
· 7 Years - Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
Desired Skills:
· Experience with Dynamics 365 and related Power Platform services and products
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SMART-iPLACE provides innovative staffing and consulting solutions that help our clients achieve their business objectives. We can understand and support all areas of your IT systems from back-end infrastructure to front-end personal productivity. Our goal is create innovative IT solutions that enable your business to be more agile and competitive.
It services
51 - 200 Employees
Irving, TX, US
2021
