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Senior Technical Support Analyst Jobs in Raleigh, NC

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC

As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You ...

NCSU

IT Technical Support Analyst

Raleigh, NC

Posting Information Posting Number PG194831EP Internal Recruitment No Working Title IT Technical Support Analyst Anticipated Hiring Range $60,000 - $65,000 Work Schedule 8:00am - 5:00pm, Monday ...

FMI

IT Technical Support Analyst

Raleigh, NC · On-site

$65K - $80K/yr

Overview FMI Corporation is seeking an IT Technical Support Analyst to provide onsite support for our Raleigh headquarters and remote support across FMI offices. This role supports hardware, software ...

FMI

IT Technical Support Analyst

Raleigh, NC · Hybrid

$65K - $80K/yr

Overview FMI Corporation is seeking an IT Technical Support Analyst to provide onsite support for our Raleigh headquarters and remote support across FMI offices. This role supports hardware, software ...

Atcom

Senior Technical Business Analyst

Raleigh, NC · On-site

$90 - $140/hr

We are looking for a Senior Technical Business Analyst who can lead requirements discovery with ... Nutrition Support - guidance from a professional nutritionist to help you stay healthy and ...

New

US Tech Solutions

Support Analyst

Raleigh, NC · On-site

Technical writing services and support for the developing software documentation at the enterprise level. Provide services documenting technical configurations for a complex multi-site deployment of ...

Infojini Inc

Support Analyst

Raleigh, NC

Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ... Training and experience requirements Graduation from a two year technical college with a major in ...

Sageworks

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...

Durham County

TECHNOLOGY SUPPORT ANALYST

Durham, NC · On-site

$60 - $102/hr

... supports specialized radio systems and communications equipment for the Durham County Sheriff ... This position requires a high degree of independence, technical expertise, and initiative in ...

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Senior Technical Support Analyst information

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How much do senior technical support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior technical support analyst in Raleigh, NC is $33.89, according to ZipRecruiter salary data. Most workers in this role earn between $28.27 and $36.44 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What are popular job titles related to Senior Technical Support Analyst jobs in Raleigh, NC?

For Senior Technical Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support Analyst jobs in Raleigh, NC look for?

The top searched job categories for Senior Technical Support Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Technical Support Analyst jobs?

Cities near Raleigh, NC with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $70,486 per year, or $33.9 per hour.

Technical Support Analyst

Bandwidth

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

Who We Are:
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
What We Are Looking For:
The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.
What You'll Do:
  • Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.
  • Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.
  • Analyze call flows, packet captures, and system logs for faults.
  • Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.
  • Test and duplicate customer issues to validate the issue and resolution.
  • Escalate issues to the relevant teams when required.
  • Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics.
  • Interact with various teams to provide feedback and recommend improvements to current products or procedures.
  • Keep up-to-date with technical knowledge and learn new technologies and products.
  • Provide guidance, technical knowledge, and best practices to customers.
  • Use data analytics techniques and methods to gain accurate and actionable insights into customer traffic patterns.

What You Need:
  • Education:
    • Bachelor's degree in Computer Science, Information Technology, or related technical field
  • Experience:
    • 1-2 years of experience in technical support or related field
  • Skills:
    • Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.
    • Excellent communication and interpersonal skills.
    • Capable of multitasking in a fast-paced environment.
    • Strong problem-solving skills.
    • Able to work individually and in teams with a focus on detail.

Bonus Points:
  • Education: Certifications - Network+, CCNA or similar
  • Experience: PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.

The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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