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Senior Technical Support Analyst Jobs in Raleigh, NC

Durham County

TECHNOLOGY SUPPORT ANALYST

Durham, NC · On-site

... supports specialized radio systems and communications equipment for the Durham County Sheriff ... This position requires a high degree of independence, technical expertise, and initiative in ...

Segment (Twilio)

Technical Support Engineer

Raleigh, NC · On-site

$60 - $80/hr

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is ... Outstanding troubleshooting and analytical skills. * Excellent written and verbal communication ...

New

Procom Consultants Group

Technical Analyst

Durham, NC · On-site

This role is a senior technical contact for the team and their technical knowledge must bridge ... Technical Analyst Mandatory Skills * Bachelor's degree * 1 to 4 years of experience in a Senior ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Team is responsible for managing prompt resolution to global customer and ... Outstanding troubleshooting and analytical skills. *Excellent written and verbal communication ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Team is responsible for managing prompt resolution to global customer and ... Oracle and Microsoft SQL knowledge Outstanding troubleshooting and analytical skills. Excellent ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Team is responsible for managing prompt resolution to global customer and ... and analytical skills. • Excellent written and verbal communication skills. . Bilingual ...

Infojini Inc

Sr. Technical Writer

Raleigh, NC

We offer an excellent compensation package We are looking for Sr. Technical Writer in Raleigh, NC ... Knowledge of IT Service Delivery(network connectivity, desktop support, hosting services, etc.) and ...

Almac Group

Business Support Analyst

Durham, NC · On-site

The Business Support Analyst is responsible for supporting the Business Analyst with driving the ... Effective communication methods for project stakeholders at a senior or executive level

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Outstanding troubleshooting and analytical skills. Excellent written and verbal communication ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

$70 - $100/hr

## Technical Support EngineerApplylocations: Raleightime type: Full timeposted on: Posted Yesterdayjob ... Outstanding troubleshooting and analytical skills. Excellent written and verbal communication ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Outstanding troubleshooting and analytical skills. Excellent written and verbal communication ...

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Senior Technical Support Analyst information

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$23

$33

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How much do senior technical support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior technical support analyst in Raleigh, NC is $33.89, according to ZipRecruiter salary data. Most workers in this role earn between $28.27 and $36.44 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What are popular job titles related to Senior Technical Support Analyst jobs in Raleigh, NC?

For Senior Technical Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support Analyst jobs in Raleigh, NC look for?

The top searched job categories for Senior Technical Support Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Technical Support Analyst jobs?

Cities near Raleigh, NC with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $70,486 per year, or $33.9 per hour.

Device Services and Support Analyst

Duke University

Durham, NC • On-site

Full-time

Posted 24 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

492nd of 628 rated colleges and universities

Job description

Duke University:
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Device Services and Support Analyst
Be You.
Duke Law School is seeking a Device Services and Support Analyst to join the Academic Technologies team. This is an exciting opportunity to provide exceptional technical support and technology services that enable faculty, staff, and students to successfully teach, learn, research, and work within one of the nation's premier law schools.
In this role, you will serve as a trusted technology partner for the Duke Law community, supporting a variety of endpoint devices, software applications, and IT services. You'll work directly with customers to troubleshoot technical issues, implement solutions, maintain secure computing environments, and ensure a high level of customer satisfaction. If you enjoy problem-solving, helping others, and working with a diverse range of technologies, this role offers an excellent opportunity to grow your technical expertise while making a meaningful impact.
Minimum Requirements
  • Associate degree in Computer Science or a related field, or an equivalent combination of education and experience.
  • Minimum of one year of operational and technical experience in a medium- to large-scale client/server environment.
  • Experience supporting Windows and macOS desktop and laptop environments.
  • Experience installing, configuring, and troubleshooting desktop operating systems and business applications.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to work independently and collaboratively within a team environment.
  • Strong organizational, time management, and follow-up skills.
  • Commitment to maintaining data security and confidentiality.
  • Preferred Qualifications
  • Experience installing, configuring, and maintaining Windows Server 2016/2019 environments.
  • Knowledge of Microsoft Active Directory.
  • Knowledge of Windows Group Policy administration.
  • Experience with desktop management and deployment tools such as Microsoft System Center Configuration Manager (SCCM) and Jamf Pro.
  • Basic understanding of Linux-based operating systems.
  • Experience supporting servers within a virtualized hosting environment.
  • Experience using IT Service Management platforms such as ServiceNow.
  • Other Requirements
  • Participation in a 24/7 on-call support rotation.
  • Ability to coordinate equipment lifecycle activities, including device deployment and disposal/recycling.
  • Ability to train and support users on enterprise technology services and tools.

Work Arrangement
Onsite. The work is performed on-site at Duke Law School.
Be Bold.
What You'll Do
  • Provide exceptional technical support for Windows and macOS desktops, laptops, and related technologies while ensuring issues are resolved to customer satisfaction.
  • Install, configure, and maintain hardware, software, operating systems, and endpoint technologies according to established standards and best practices.
  • Troubleshoot and resolve technical issues, monitor service requests, and track problems through resolution.
  • Support and assist with server administration activities, including Windows server environments and related infrastructure services.
  • Consult with faculty, staff, and students on technology solutions, hardware and software acquisitions, and implementation planning.
  • Create and maintain technical documentation while promoting IT security, endpoint compliance, and operational best practices.
  • Train and educate users on enterprise technologies, productivity tools, and supported services.

Choose Duke.
Duke Law School is recognized for excellence in legal education, scholarship, and service. The Academic Technologies team plays a vital role in supporting the technology ecosystem that enables teaching, learning, research, and administrative operations throughout the Law School.
As a member of the Duke community, you'll work alongside talented colleagues who are committed to innovation, collaboration, and exceptional service. You'll have opportunities to expand your technical expertise, support a wide range of technologies, and make a meaningful impact on the success of students, faculty, and staff every day.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

Sourced by ZipRecruiter

Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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