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Senior Technical Support Analyst Jobs in Raleigh, NC

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Outstanding troubleshooting and analytical skills. Excellent written and verbal communication ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

... senior team members to increase your knowledge. Our clients are cutting edge, so even new staff ... Humility to be able to ask for necessary help and support * Commitment to a high level of quality ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

... senior team members to increase your knowledge. Our clients are cutting edge, so even new staff ... Humility to be able to ask for necessary help and support * Commitment to a high level of quality ...

Infojini Inc

Service Support Analyst

Raleigh, NC

Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client ... Ability to communicate technical issues with both technical and non-technical clients. The ability ...

Penguin Solutions

Sr. Technical Recruiter

Durham, NC · On-site

Support employer branding and talent attraction efforts for AI, technical, and sales talent in ... Strong analytical, problem-solving, and critical thinking skills, with the ability to use ...

Penguin Solutions

Sr. Technical Recruiter

Durham, NC · On-site

Support employer branding and talent attraction efforts for AI, technical, and sales talent in ... Strong analytical, problem-solving, and critical thinking skills, with the ability to use ...

DoiT

Senior Technical Content Writer

Raleigh, NC · Remote

... support collaboration with internal stakeholders and occasional external experts. Candidates ... The Opportunity We're building a technical content program to serve data engineers, analytics ...

sghcorp.com

Sr. Technical Recruiter

Durham, NC · On-site

$115 - $125/hr

Support employer branding and talent attraction efforts for AI, technical, and sales talent in ... Strong analytical, problem‑solving, and critical thinking skills, with the ability to use ...

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Senior Technical Support Analyst information

See Raleigh, NC salary details

$23

$33

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How much do senior technical support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior technical support analyst in Raleigh, NC is $33.89, according to ZipRecruiter salary data. Most workers in this role earn between $28.27 and $36.44 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What are popular job titles related to Senior Technical Support Analyst jobs in Raleigh, NC?

For Senior Technical Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support Analyst jobs in Raleigh, NC look for?

The top searched job categories for Senior Technical Support Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Technical Support Analyst jobs?

Cities near Raleigh, NC with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $70,486 per year, or $33.9 per hour.

Technical Support Engineer

Qualys

Raleigh, NC • On-site

Full-time

Re-posted 27 days ago

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.
** The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. **
Responsibilities:
  • Promptly resolve global customer and partner service requests in a highly secured environment.
    Collaborate with cross-functional teams for high customer satisfaction.
    Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.
    Ensure friendly and professional customer interactions throughout the service life cycle.
    Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.
    Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.

Qualifications:
  • 2+ years of technical support experience.
    Experience in Vulnerability Management and Web Application Security/Firewall application support.
    In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.
    Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment.
    Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
    Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.
    Outstanding troubleshooting and analytical skills.
    Excellent written and verbal communication skills.
    Bachelor of Science in Computer Science or equivalent experience.

Networking:
  • OSI Layer understanding.
    Knowledge of broadcast domain vs. collision domain.
    Familiarity with different records zones in DNS and how it works.
    Understanding of SSL Handshake and TCP/IP Handshake.
    Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing.
    Differentiation between TCP and UDP, and protocols & their workings.

Linux/Unix:
  • Understanding of the boot process and run levels.
    Various ways to assign an IP address to a Unix/Linux/Debian machine.
    Proficient in checking running processes, hidden files, and installing packages.
    Knowledge of sudo, permissions, file systems, and SSH banner.

Windows:
  • Insight into the Windows boot process and control panel basics.
    Understanding of UAC, registry hives, and remote registry manipulation tools.
    Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies.
    Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager.

Security:
  • Understanding of vulnerabilities, the vulnerability cycle, and exploits.
    Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts.
    Understanding of False Positive, False Negative, True Positive, and True Negative in the security context.

Preferred:
  • Experience with packet capture review and diagnosis.
    Previous API support and Regex knowledge.
    Scripting experience (Bash, Python).
    Knowledge of major web server software, UNIX/Windows web services, and diverse platforms.
    Oracle and Microsoft SQL knowledge.
    CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable.
    Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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