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Servicenow Helpdesk Support Jobs in Raleigh, NC (NOW HIRING)

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities. * Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA ...

Accenture

ServiceNow Technical Architect

Raleigh, NC · On-site

We help our clients thrive in the cloud continuum, reimagine service and customer operations, and ... Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent ...

Deloitte

ServiceNow Architect

Raleigh, NC · On-site

Join our team! We're looking for enthusiastic people ready to help transform enterprise services ... We support clients by collaborating with technology leaders to build IT models suited for new ...

ServiceNow

Sr Commercial Account Exec

Raleigh, NC · On-site +1

Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the ... Ability to work in a matrixed support organization using multiple virtual specialists * Executive ...

ServiceNow

Sr Commercial Account Exec

Raleigh, NC · On-site +1

Our ServiceNow AI platform brings together any AI, any data, and any workflow-- helping 85% of the ... Ability to work in a matrixed support organization using multiple virtual specialists * Executive ...

ServiceNow

Sr Commercial Account Exec

Raleigh, NC · On-site +1

Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the ... Ability to work in a matrixed support organization using multiple virtual specialists * Executive ...

Deloitte

ServiceNow Platform Architect - Manager

Raleigh, NC

$69.25 - $87.25/hr

Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat ... You will support multiple engagements simultaneously, provide architectural governance across the ...

Fujifilm

ServiceNow, Product Owner

Holly Springs, NC · On-site

$46.75 - $64.25/hr

Join FUJIFILM Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership ... Provide second-level support and enable first-level support with clear SOPs, work instructions, and ...

Innosoul inc

ServiceNow Manager

Raleigh, NC · On-site

... helping ensure changes to the IT environment are introduced in a controlled, coordinated, and ... supporting or managing ITSM processes, preferably Change, Release, Incident, Problem, or ...

ServiceNow

Sr. Manager, Events Technology

Raleigh, NC · On-site

Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the ... Serve as a subject matter expert across event technology platforms and their supporting ecosystem.

Servicenow

Sr. Manager, Events Technology

Raleigh, NC · On-site

$140 - $210/hr

Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the ... Serve as a subject matter expert across event technology platforms and their supporting ecosystem.

ServiceNow

Sr. Manager, Events Technology

Raleigh, NC · On-site

Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the ... Serve as a subject matter expert across event technology platforms and their supporting ecosystem.

TEKsystems

ServiceNow CMDB Developer

Raleigh, NC

$70K - $100K/yr

Our client is seeking a CMDB Developer to support the accuracy, health, and ongoing maturity of its ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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All JobsServicenow Helpdesk Support JobsServicenow Helpdesk Support Jobs in Raleigh, NC

Servicenow Helpdesk Support information

See Raleigh, NC salary details

$12

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$32

How much do servicenow helpdesk support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for servicenow helpdesk support in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a ServiceNow Helpdesk Support?

ServiceNow Helpdesk Support professionals are responsible for providing technical assistance and support for issues related to the ServiceNow platform. They help end-users and internal staff troubleshoot problems, resolve incidents, and maintain smooth operation of ServiceNow applications. Their tasks often include responding to service tickets, escalating complex problems, and ensuring that issues are resolved efficiently. These roles require strong communication skills, technical knowledge of the ServiceNow platform, and a customer-centric approach.

What are the key skills and qualifications needed to thrive as a ServiceNow Helpdesk Support specialist?

To thrive as a ServiceNow Helpdesk Support specialist, you need a solid understanding of IT service management principles, troubleshooting skills, and familiarity with ServiceNow platform functionalities, often supported by a relevant degree or ServiceNow certification. Experience with ticketing systems, ITIL frameworks, and workflow automation tools is typically required. Strong communication, problem-solving, and customer service skills help you effectively address user issues and collaborate with technical teams. These skills ensure timely resolution of technical problems, high user satisfaction, and efficient operation of IT support processes.

What are some common challenges faced by ServiceNow Helpdesk Support professionals, and how can they be addressed?

ServiceNow Helpdesk Support professionals often face challenges such as managing high ticket volumes, prioritizing urgent requests, and troubleshooting complex issues within the platform. Effective time management and strong communication skills are essential to address these challenges, as is a solid understanding of the ServiceNow environment. Collaborating closely with technical teams and using available documentation and knowledge bases can help in resolving issues more efficiently. Continuous learning and staying updated on ServiceNow updates and best practices are also key to overcoming daily obstacles and providing excellent support.

What is the difference between Servicenow Helpdesk Support vs ServiceNow System Administrator?

AspectServicenow Helpdesk SupportServiceNow System Administrator
CertificationsITIL, ServiceNow FundamentalsITIL, ServiceNow Certified System Administrator
Work EnvironmentHelpdesk, support teams, end-user assistanceIT operations, platform configuration, system management
Employer & IndustryIT service providers, internal IT departmentsLarge enterprises, IT service providers, consulting firms

Servicenow Helpdesk Support primarily focuses on assisting end-users, troubleshooting issues, and providing first-line support. In contrast, ServiceNow System Administrators manage and configure the ServiceNow platform, ensuring its optimal performance. While both roles require ITIL knowledge and ServiceNow certifications, Helpdesk Support emphasizes user support, whereas System Administrators handle platform administration and customization.

What are popular job titles related to Servicenow Helpdesk Support jobs in Raleigh, NC?

For Servicenow Helpdesk Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Servicenow Helpdesk Support jobs in Raleigh, NC look for?

The top searched job categories for Servicenow Helpdesk Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Servicenow Helpdesk Support jobs?

Cities near Raleigh, NC with the most Servicenow Helpdesk Support job openings:

Servicenow Helpdesk Support jobs near you
Infographic showing various Servicenow Helpdesk Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Helpdesk Manager - Durham, NC

STI

Durham, NC • On-site

Full-time

Re-posted 19 days ago

Job description

Helpdesk Manager
RTP,Durham, NC/Hybrid
12 Months
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting.
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads.
This position plays a key leadership role in the support of clinical applications, including Epic EHR, and infrastructure systems that are critical to patient care and administrative operations. The Helpdesk Manager works closely with infrastructure, application support, security, and leadership teams to drive operational excellence and end-user satisfaction.
Key Responsibilities
  • Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities.
  • Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows.
  • Serve as the primary point of contact for escalated technical issues and service disruptions.
  • Ensure 24/7 support coverage, including scheduling shifts, on-call rotations, and coordinating emergency response efforts.
  • Standardize support processes and develop SOPs, documentation, and knowledge base resources.
  • Analyze performance metrics and trends to drive service improvement initiatives.
  • Collaborate with EHR and clinical informatics teams to support system rollouts, go-live events, and technical dress rehearsals.
  • Maintain clear communication channels with executive leadership, clinical departments, and vendor partners.
  • Lead the implementation of helpdesk tools, technologies, and best practices to improve efficiency and user experience.
  • Manage onboarding, training, and professional development for helpdesk staff.
Preferred Qualifications
  • Experience supporting Epic EHR and other clinical systems in a healthcare setting

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