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Remote Sap Help Desk Support Jobs in Raleigh, NC

SAP Developer

Cary, NC ยท On-site +1

... supported to grow, and proud of the impact we create together. Join us and help run what runs the ... Flexibility - remote-friendly role with some travel (only 1-2 weeks per month). Your role and ...

Senior SAP Analyst - EWM

Raleigh, NC ยท Remote

$82K - $152K/yr

We put our mission into practice, helping the world sustainably move, improve and enjoy water, life ... You will lead and support implementation projects, conduct GAP analyses, and provide ongoing ...

This is a hybrid role, 3 days in office, 2 days remote! WHAT you'll do: The Network Administrator ... andservices, assist help desk ticketing system by providing technical support to users ...

1-20-Sr. SAP Developer

Raleigh, NC ยท Remote

$75 - $100/hr

All Candidates will be allowed to work remote unless the decision is that all staff return to work ... This position plays a key role in establishing, executing and supporting our corporate strategy for ...

Senior SAP Analyst - CO Expertise

Raleigh, NC ยท On-site +1

$84K - $157K/yr

You will lead and support implementation projects, conduct GAP analyses, and provide ongoing ... External candidates can work remote, as long as you are within a reasonable driving distance of a ...

SAP Solution Architect Manager

Raleigh, NC ยท Remote

$80 - $107.75/hr

Support sales and marketing events (on-site and remote) to showcase SAP capabilities. * Maintain ... Technology is at the core of change today, and we are one of the world's leaders in helping drive ...

You will also contribute to training, support, and ongoing process improvement efforts that help ... Recommend suitable SAP business processes and solution approaches that align with client ...

SAP Solution Architect Associate Director

Raleigh, NC ยท Remote

$80 - $107.75/hr

Support sales and marketing events (on-site and remote) to showcase SAP capabilities. * Maintain ... Technology is at the core of change today, and we are one of the world's leaders in helping drive ...

SAP Manufacturing Solution Architect

Morrisville, NC ยท On-site +1

$77 - $103.50/hr

This role combines technical depth, business acumen, and leadership to support implementation ... Lead pre-sales cycles, including client presentations, proposal reviews, and site surveys, to help ...

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ...

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Remote Sap Help Desk Support information

See Raleigh, NC salary details

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How much do remote sap help desk support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote sap help desk support in Raleigh, NC is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

What job categories do people searching Remote Sap Help Desk Support jobs in Raleigh, NC look for? The top searched job categories for Remote Sap Help Desk Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Sap Help Desk Support jobs? Cities near Raleigh, NC with the most Remote Sap Help Desk Support job openings:
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC

Raleigh, NC โ€ข Remote

$35 - $45/hr

Contractor

Posted 13 days ago


Job description

  • Position Title: Epic EHR Helpdesk Analyst
  • Location: Raleigh, NC (Fully remote, 1st shift (7AMโ€“3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patientโ€‘care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).