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Epic Help Desk Remote Jobs in Raleigh, NC (NOW HIRING)

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Overview Remote in Raleigh Area | First Week Onsite Training The Service Desk team serves as the ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...

CommWell

HIM Specialist

Four Oaks, NC · On-site +1

$86K - $86K/yr

... EPIC help desk request, verification of all information to confirm duplication, and merge duplicate EPIC records as deemed necessary. • Assist Referral Specialist in closure of "referral loop ...

Deloitte

Epic Denials Manager

Raleigh, NC · Remote

As an Epic Denials Manager, you will help deliver back-end revenue cycle management (RCM) services ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

New

UNC HEALTH

Care Access Specialist Senior

Morrisville, NC · On-site +1

$19.98 - $28.54/hr

The MyChart Help Desk Specialist provides patient-facing technical and customer support for the ... Location: Fully Remote Responsibilities: 1.Supports and motivates Care Access Specialists.

New

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15.50/hr

... IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast ... Your remote, work-from-home address must remain within 90 miles of a corporate office. * It is ...

Baxter

Tech Support Specialist

Raleigh, NC · Remote

$68K - $93K/yr

... remote technical support, help desk, infrastructure support, or a similar technical troubleshooting environment. * Experience troubleshooting networking technologies including routers, switches ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

Workspace with appropriate desk and chair. * Ability to work without frequent interruptions ... Join a team dedicated to helping members access the medications and care they need. Apply today to ...

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Epic Help Desk Remote information

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How much do epic help desk remote jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for epic help desk remote in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Remote?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.

What skills and qualifications are needed to thrive as an Epic Help Desk Remote?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What are the most commonly searched types of Epic Help Desk jobs in Raleigh, NC?

The most popular types of Epic Help Desk jobs in Raleigh, NC are:

What are popular job titles related to Epic Help Desk Remote jobs in Raleigh, NC?

For Epic Help Desk Remote jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Remote jobs in Raleigh, NC look for?

The top searched job categories for Epic Help Desk Remote jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Epic Help Desk Remote jobs?

Cities near Raleigh, NC with the most Epic Help Desk Remote job openings:

Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Raleigh, NC as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Raleigh, NC • Remote

INFO ORIGIN INC
IT Services • 11 - 50 employees
Learn more about INFO ORIGIN INCexternal

$35 - $45/hr

Contractor

Re-posted 27 days ago

Job description

  • Position Title: Epic EHR Helpdesk Analyst 
  • Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).

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