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Epic Help Desk Remote Jobs in Raleigh, NC (NOW HIRING)

Deloitte

Epic Research & Genomics Analyst

Raleigh, NC · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Self Help

Network Administrator

Durham, NC · Remote

This is a hybrid role, 3 days in office, 2 days remote! WHAT you'll do: The Network Administrator ... Coordinate, plan, design, and maintain data networks andservices, assist help desk ticketing system ...

Deloitte

Hospital Billing Operator

Raleigh, NC · Remote

$17.75 - $22.75/hr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

Deloitte

Hospital Billing Coordinator

Raleigh, NC · Remote

$50K - $60K/yr

As an Epic Hospital Billing Coordinator, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

Envestnet

Pricing Governance Manager

Raleigh, NC · On-site +1

$108K - $135K/yr

... remote for other east coast areas.   About Envestnet   Envestnet is an ... Run Deal Desk operations and maintain pricing policies, approval matrices, and escalation ...

Envestnet

Pricing Governance Manager

Raleigh, NC · On-site +1

$108K - $135K/yr

... remote for other east coast areas.   About Envestnet   Envestnet is an ... Run Deal Desk operations and maintain pricing policies, approval matrices, and escalation ...

Envestnet

Pricing Governance Manager

Raleigh, NC · On-site +1

... remote for other east coast areas.   About Envestnet   Envestnet is an ... Run Deal Desk operations and maintain pricing policies, approval matrices, and escalation ...

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Epic Help Desk Remote information

See Raleigh, NC salary details

$14

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$34

How much do epic help desk remote jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for epic help desk remote in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

How can I make $2000 a week working from home?

A remote help desk role, such as an Epic Help Desk technician, can contribute to earning $2000 weekly with consistent full-time hours and experience. Increasing income may involve gaining certifications, developing technical skills, and working additional shifts or overtime, depending on employer policies and workload demands.

How difficult is IT to get hired at Epic?

Getting hired for an Epic Help Desk Remote position typically requires relevant technical skills, such as knowledge of healthcare IT systems and customer support experience. The hiring process often involves multiple interviews, technical assessments, and background checks, making it competitive but achievable with proper preparation.

Can I work remotely for Epic?

Epic Help Desk Remote positions are typically designed to be performed remotely, allowing employees to work from home or other locations outside of a traditional office setting. Candidates usually need a reliable internet connection, a suitable workspace, and may require specific technical skills or certifications related to IT support. However, some roles may have location-specific requirements or in-office components, so it is important to review the specific job listing for details.

How much does an Epic support specialist make?

An Epic Help Desk Remote support specialist typically earns between $50,000 and $70,000 annually, depending on experience, certifications, and location. The role often requires knowledge of Epic systems, troubleshooting skills, and remote support tools.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Raleigh, NC? The most popular types of Epic Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Epic Help Desk Remote jobs in Raleigh, NC? For Epic Help Desk Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Remote jobs in Raleigh, NC look for? The top searched job categories for Epic Help Desk Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Epic Help Desk Remote jobs? Cities near Raleigh, NC with the most Epic Help Desk Remote job openings:
Epic Help Desk Remote jobs near you
Infographic showing various Epic Help Desk Remote job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC

Raleigh, NC • Remote

$35 - $45/hr

Contractor

Re-posted 12 days ago

Job description

  • Position Title: Epic EHR Helpdesk Analyst
  • Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).