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Help Desk Technician Jobs in Raleigh, NC (NOW HIRING)

KIOTI Tractor

Help Desk Technician

Wendell, NC · On-site

$16.50 - $22.25/hr

Help Desk Technician Department: IT Reports to: IT & DT Manager Location: Wendell, NC Position Status: Hourly, Exempt Status: Full-time Management Level: Non-Management JOB SUMMARY The Help Desk at ...

New

TEKsystems

Help Desk Technician

Raleigh, NC

$18 - $20/hr

On average this technician will take 20 tickets /day via email and phone support. They will work ... This role will be onsite Monday to Friday 8-5pm Skills Help desk support, Help desk ...

TEKsystems

Help Desk Technician

Raleigh, NC

$18 - $20/hr

On average this technician will take 20 tickets /day via email and phone support. They will work ... This role will be onsite Monday to Friday 8-5pm Skills Help desk support, Help desk ...

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing ...

New

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management Qualifications * Demonstrated ability to independently resolve routine and non-routine hardware and ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

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Help Desk Technician information

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How much do help desk technician jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk technician in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

How much does a Help Desk Technician make?

The average Help Desk Technician salary in the United States is around $45,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the size of the organization and the complexity of support required.
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Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Help Desk Technician

KIOTI Tractor

Wendell, NC • On-site

$16.50 - $22.25/hr

Full-time

Posted yesterday

New

Job description

Help Desk Technician

Department:

IT

Reports to:

IT & DT Manager

Location:

Wendell, NC

Position Status:

Hourly, Exempt

Status:

Full-time

Management Level:

Non-Management

JOB SUMMARY

The Help Desk at KIOTI Tractor is responsible for troubleshooting problems and assisting customers/employees to resolve technical issues related to computers, desktops, phones, laptops, etc. This position is responsible for a range of tasks including configuring, testing, and troubleshooting basic network and wireless issues, setting up user accounts, and formatting and setting up desktop and laptop computers.

KEY RESPONSIBILITIES OF JOB

The Desktop Support Technician’s key responsibilities are outlined below:

  • New hire set up, including mailbox setup, activating access badges, creation of accounts, and setting up work stations
  • Identify and resolve hardware/software problems related to Office365, file systems, laptops, and barcode scanners
  • Train and guide employees on hardware and software usage
  • Managing employee asset inventory, such as tracking serial numbers to employee’s
  • Ensuring on-hand user assets, such as laptops, are ordered and setup for deployment
  • Document procedures and cases using a ticketing system
  • Directly support the Systems Administrator on environmental projects related to: VMWare, Dynamics SL, RingCentral, Active Directory, Server Maintenance, Printing, and Windows Server 2019 maintenance


EDUCATIONAL AND PHYSICAL REQUIREMENTS

  • Bachelor’s Degree in related field or 1-3 years of equivalent work experience or certifications
  • Experience with Windows 10, Office 365, Laptops, and Bluetooth headsets
  • Experience with basic Windows environment administration with Active Directory
  • Experience with file systems and file explorer or a SAN/NAS
  • Experience with IPv4 networking


Preferred Experience:

  • Basic Mailbox Administration for Exchange Online
  • Experience working with an ERP software
  • Experience working with a CRM software