Help Desk Technician
Durham, NC ยท On-site
$21/hr
Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...
Durham, NC ยท On-site
$21/hr
Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...
Durham, NC ยท On-site
$21/hr
Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...
Durham, NC ยท On-site
$17 - $22/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
Durham, NC ยท On-site
$17 - $22/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
Durham, NC ยท On-site
$19.25 - $26/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
Durham, NC ยท On-site
$19.25 - $26/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
$19.25 - $26/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
$19.25 - $26/hr
Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...
Program/Program Office/Agency IT Help Desk Technician - Level 1SkillBridgeFellow Service All Services Position AnnouncementUrl DODSkillBridge- Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 1SkillBridgeFellow Service All Services Position AnnouncementUrl DODSkillBridge- Divers Alert Network Training Duration 121-168 days ...
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Durham, NC ยท On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Durham, NC ยท On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Durham, NC ยท On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Durham, NC ยท On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 2 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 3 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 3 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 1 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 1 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 3 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
Program/Program Office/Agency IT Help Desk Technician - Level 3 SkillBridge Fellow Service All Services Position Announcement Url DOD SkillBridge - Divers Alert Network Training Duration 121-168 days ...
$19.75 - $27/hr
This is software based help desk role. Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System ...
$19.75 - $27/hr
This is software based help desk role. Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System ...
Durham, NC ยท On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
Durham, NC ยท On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System ...
ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...
ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
Durham, NC ยท On-site
ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...
Durham, NC ยท On-site
ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... 2-4 years minimum Help Desk Administrtion experience.Be able to exercise a high degree of ...
Quick apply
... Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the ... 2-4 years minimum Help Desk Administrtion experience.Be able to exercise a high degree of ...
$12.38 - $14.25
2% of jobs
$14.25 - $16.12
6% of jobs
$16.12 - $17.99
12% of jobs
$18.52 is the 25th percentile. Wages below this are outliers.
$17.99 - $19.86
17% of jobs
The median wage is $21.36 / hr.
$19.86 - $21.73
16% of jobs
$21.73 - $23.60
16% of jobs
$24.54 is the 75th percentile. Wages above this are outliers.
$23.60 - $25.47
12% of jobs
$25.47 - $27.34
7% of jobs
$27.34 - $29.21
6% of jobs
$29.21 - $31.08
3% of jobs
$31.08 - $32.95
2% of jobs
$12
$22
$32
| Aspect | Help Desk Technician | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Network+ |
| Work Environment | Help desk, remote and on-site support | Customer support, remote troubleshooting |
| Industry Usage | IT services, tech companies, corporate IT | IT, software, hardware vendors |
Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.
A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

$21/hr
Other
This job post hasย expired 1 day ago.ย Applications are no longer accepted.
JOB DESCRIPTION
Position Title: Help Desk Technician
Reports to: Vice President - Professional Services Line of Business
Subsidiary: Leisnoi Enterprise Solutions, LLC
Location: Baltimore, MD or Durham, NC
Job Status: Regular Full -Time
Who We Are
Leisnoi Government Services (LGS) is an Alaska Native Owned Corporation (ANC) focused on providing best-in-class services to clients in the federal and private arenas and delivering value back to our Alaska Native Shareholders. LGS offers a wide-range of General Construction, Environmental Restoration and Remediation Services, Technical Services and Enterprise Solutions. Our culture teaches humility, agility, responsiveness, and endurance as a result, We Listen; Actively, We Solution; Strategically and We Execute; Exceptionally.
Position Summary:
Leisnoi Enterprise Solutions, LLC, (LES), a subsidiary of Leisnoi, Inc.,is seeking a experienced Help Desk Technicianwho would serve as the first point of contact for end users who are experiencing technical issues and provides professional customer support while documenting and resolving incidents in the ticketing system. Performance of the contract shall primarily take place in Durham, NC or Baltimore, MD - Onsite (Not Remote)
This role functions as a Customer Service Representative (CSR) responsible for detailed incident documentation, troubleshooting, and escalation of hardware, software, network, and access issues using the incident management system. Candidates should expect to handle inbound calls and support requests throughout the workday while maintaining accurate records of all activity.All employees supporting this contract are considered mission critical and may be required to report to work during inclement weather or other operational events.
Key Responsibilities include, but are not limited to:
Incident Management & Call Intake
* Serve as the first point of contact for technical support requests in a call center environment
* Document all incidents and service requests in the ticketing system (ServiceNow or CAPRS)
* Provide accurate and detailed documentation of reported problems for both phone and virtual support requests
* Determine issue scope, impact, and priority while initiating the appropriate resolution path
Technical Support
* Provide troubleshooting support for hardware, software, printer, network, and access related issues
* Assist users with general inquiries and "how to" guidance related to systems and applications
* Diagnose and resolve common technical issues using knowledge base documentation and diagnostic procedures
* Escalate complex incidents to Level 2 support when necessary
Ticket Management
* Open a service ticket for every customer interaction
* Maintain accurate and timely updates to all tickets
* Follow up with customers, vendors, and internal teams to ensure resolution
* Close tickets only when issues are fully resolved and documented
Operational Awareness
* Monitor email, messaging platforms, and alerting systems to remain aware of enterprise-wide issues
* Communicate operational events or critical incidents to management as required
* Dispatch vendor hardware maintenance requests following established SOP procedures
Reporting & Compliance
Education:
Clearance Requirement
Must be able to obtain and maintain a Public Trust clearance
Office Location and Travel: Durham, NC or Baltimore, MD
Candidates must reside within a reasonable commuting distance of the designated call center as this is an on-site position - not remote.
Hours
Hours vary based on shifts and location.
Salary
$21.00/hourly
Leisnoi is an Equal Opportunity Employer Leisnoi considers all applicants for employment without regard to race, color, sex, national origin, religion, age, physical or mental disability, family responsibility, marital status, sexual orientation, political affiliation, veteran's status or any other legal protected status. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, Leisnoi Corporation, may legally grant certain preference in employment opportunities to Leisnoi Shareholders and their Descendants. EOE/AA/M/F/D/V
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Investment management and consulting services
1 - 10 Employees
Anchorage, AK, US
1971