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Help Desk Technician Jobs in Raleigh, NC (NOW HIRING)

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Job Title: Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities ... using helpdesk applications Active Directory administration. Exchange administration O365 ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ... experience using helpdesk applications • Active Directory administration. • Exchange ...

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

Valeris, Inc.

Service Desk Technician II

Morrisville, NC · On-site

$52 - $76/hr

... help life sciences companies successfully commercialize new products. Valeris provides ... The Service Desk Technician will be responsible for creating new users and provisioning access and ...

New

CYNET SYSTEMS

Service Desk Technician

Cary, NC · On-site

$15 - $20/hr

Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ... Client. or Diploma). * 2-3 years of help desk, voice customer service, and support experience with ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt to solve the Service Call * Refer Service ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and ...

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Help Desk Technician information

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How much do help desk technician jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk technician in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

How much does a Help Desk Technician make?

The average Help Desk Technician salary in the United States is around $45,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the size of the organization and the complexity of support required.
More about Help Desk Technician jobs

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The most popular types of Help Desk Technician jobs in Raleigh, NC are:

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The top searched job categories for Help Desk Technician jobs in Raleigh, NC are:

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Cities near Raleigh, NC with the most Help Desk Technician job openings:

Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Service Desk Technician (Level I / Level II)

Dynamic Solutions Technology LLC

Butner, NC • On-site

Full-time

Re-posted 16 days ago

Job description

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. 

Responsibilities Include:

  • Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.

  • Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.

  • Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.

  • Install, configure, and maintain workstation hardware, software applications, and operating systems.

  • Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.

  • Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.

  • Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.

  • Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.

  • Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.

  • Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.

  • Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.

  • Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.

  • Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfaction

Required Experience:

  • 2-4 years minimum Help Desk Administrtion experience.
  • Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.
  • Demonstrate a wide degree of creativity and latitude as expected.

Required Education/Training:

  • Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.
  • Certifications: CompTIA A+ certification or higher

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