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Weekend Helpdesk Jobs in Raleigh, NC (NOW HIRING)

VIVA USA INC

Helpdesk Analyst

Durham, NC · On-site +1

$19.25 - $26.50/hr

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 client-operated behavioral healthcare ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

This position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root ...

Solomons International

EHR Helpdesk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

EHR Helpdesk Analyst: The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated ...

Collabera

Helpdesk Analyst L1

Cary, NC

$19 - $26/hr

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Helpdesk Manager RTP,Durham, NC/Hybrid 12 Months The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities.

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

... helpdesk applications Active Directory administration. Exchange administration O365 administration Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting ITIL Certified Windows XP, 7, ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... helpdesk applications • Active Directory administration. • Exchange administration • O365 administration • Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting • ITIL ...

HCAOA

In-Home Caregiver- JOB Fair Dec 19th

Cary, NC · On-site

$11 - $12/hr

We need week day and weekend help! We look forward to seeing you there!!! Compensation: 11.00-12.00/Hr. Homewatch CareGivers offers the comprehensive home care services and we believe that ...

blackapple

Helpdesk Support / L1 Support role

Cary, NC

$10/hr

Company Description Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class IT consultancy services across the globe. We are a specialist IT consultancy offering ...

KnitWell Group

Weekend Associate

Raleigh, NC

$14.50 - $16.75/hr

You help keep the store looking beautiful by ensuring merchandise is well-organized and in the ... Flexible availability - including evenings, weekends, and holidays * Technology proficient and ...

All My Sons Moving & Storage

Mover / Helper

Raleigh, NC · On-site

... Helpers to join our professional moving team. If you enjoy staying active, working with great ... Flexible scheduling * Full-Time * Part-Time * Weekends Only Perks & Benefits: * Modern fleet of ...

All My Sons Moving & Storage

Mover / Helper

Garner, NC · On-site

$20 - $150/day

... Helpers to join our professional moving team. If you enjoy staying active, working with great ... Flexible scheduling * Full-Time * Part-Time * Weekends Only Perks & Benefits: * Modern fleet of ...

All My Sons Moving & Storage

Mover / Helper

Garner, NC · On-site

... Helpers to join our professional moving team. If you enjoy staying active, working with great ... Flexible scheduling * Full-Time * Part-Time * Weekends Only Perks & Benefits: * Modern fleet of ...

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Weekend Helpdesk information

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How much do weekend helpdesk jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for weekend helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a Weekend Helpdesk job?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Weekend Helpdesk position, and why are they important?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by Weekend Helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Raleigh, NC? The most popular types of Helpdesk jobs in Raleigh, NC are:
What are popular job titles related to Weekend Helpdesk jobs in Raleigh, NC? For Weekend Helpdesk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Weekend Helpdesk jobs in Raleigh, NC look for? The top searched job categories for Weekend Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Weekend Helpdesk jobs? Cities near Raleigh, NC with the most Weekend Helpdesk job openings:
Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Raleigh, NC as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.
Helpdesk Analyst

Helpdesk Analyst

VIVA USA INC

Durham, NC • On-site, Remote

$19.25 - $26.50/hr

Contractor

Posted 5 days ago

Job description

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 client-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
Maintain documentation, knowledge base articles, and standard operating procedures.
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
Support change management and scheduled downtime communications as needed.
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Escalate critical issues and downtime events according to established protocols.
Skill - Required / Desired - Amount of Experience
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. - Required - 2 Years
Proficient with ServiceNow or other enterprise ticketing systems. - Required - 2 Years
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). - Required - 2 Years
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). - Highly desired
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). - Highly desired
Notes:
Remote
1st Shift 7AM - 3:30 PM
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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