Helpdesk Manager - Durham, NC
Durham, NC · On-site
Helpdesk Manager RTP,Durham, NC/Hybrid 12 Months The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities.
Helpdesk Manager - Durham, NC
Durham, NC · On-site
Helpdesk Manager RTP,Durham, NC/Hybrid 12 Months The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities.
Production Support Manager/Helpdesk Manager Duration: 12+ months Location: Durham, NC Client: Direct Client Description : This position will act as the Production Support Manager for the NC FAST Help ...
Production Support Manager/Helpdesk Manager Duration: 12+ months Location: Durham, NC Client: Direct Client Description : This position will act as the Production Support Manager for the NC FAST Help ...
We are looking to fill a position for help desk manager in Durham NC Additional Information Local candidates are acceptable for this position.
We are looking to fill a position for help desk manager in Durham NC Additional Information Local candidates are acceptable for this position.
We are emerging as one of the most promising private talent sourcing and management firms in the US ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...
We are emerging as one of the most promising private talent sourcing and management firms in the US ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...
Helpdesk Analyst L1
$19 - $26/hr
VPN troubleshooting and Incident Management. Basic Understanding of Microsoft Office products ... helpdesk experience (PC troubleshooting) Additional Information John Leonardo 973-939-0171
Helpdesk Analyst L1
$19 - $26/hr
VPN troubleshooting and Incident Management. Basic Understanding of Microsoft Office products ... helpdesk experience (PC troubleshooting) Additional Information John Leonardo 973-939-0171
Helpdesk Dispatcher
Raleigh, NC · On-site
The Helpdesk Dispatcher role is responsible for working with the RTP team and clients on a day-to ... Ability to manage multiple work streams and prioritize correctly * Strong desire for resolution and ...
Quick apply
Helpdesk Dispatcher
Raleigh, NC · On-site
The Helpdesk Dispatcher role is responsible for working with the RTP team and clients on a day-to ... Ability to manage multiple work streams and prioritize correctly * Strong desire for resolution and ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
System Administrator for the User Account Maintenance and Incident Management Systems. Create LAN ... using helpdesk applications Active Directory administration. Exchange administration O365 ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
System Administrator for the User Account Maintenance and Incident Management Systems. Create LAN ... using helpdesk applications Active Directory administration. Exchange administration O365 ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
... world-renowned management philosophy, a strong culture of invention and risk-taking, and a ... experience using helpdesk applications • Active Directory administration. • Exchange ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
... world-renowned management philosophy, a strong culture of invention and risk-taking, and a ... experience using helpdesk applications • Active Directory administration. • Exchange ...
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...
Proton IT Helpdesk
Raleigh, NC · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Raleigh, NC · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Helpdesk Support / L1 Support role
Cary, NC · On-site
$10/hr
VPN troubleshooting and Incident Management. All applicants must be flexible to work in 24/7 shifts Rate: $10 per hour on W2 Qualifications ANY Additional Information All your information will be ...
Helpdesk Support / L1 Support role
Cary, NC · On-site
$10/hr
VPN troubleshooting and Incident Management. All applicants must be flexible to work in 24/7 shifts Rate: $10 per hour on W2 Qualifications ANY Additional Information All your information will be ...
IT Help Desk Manager
Raleigh, NC · On-site
Position Summary LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier ...
Quick apply
IT Help Desk Manager
Raleigh, NC · On-site
Position Summary LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier ...
As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You'll provide tours, convert prospects - all while delivering ...
As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You'll provide tours, convert prospects - all while delivering ...
Membership Manager
Durham, NC · On-site
$34K - $111K/yr
As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You'll provide tours, convert prospects - all while delivering ...
Membership Manager
Durham, NC · On-site
$34K - $111K/yr
As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You'll provide tours, convert prospects - all while delivering ...
Assistant Project Manager
Raleigh, NC · On-site
$80K - $125K/yr
This role works closely with the Project Manager and Superintendent to help manage schedules, budgets, subcontractors, and project documentation while ensuring projects are delivered safely, on time ...
Quick apply
Assistant Project Manager
Raleigh, NC · On-site
$80K - $125K/yr
This role works closely with the Project Manager and Superintendent to help manage schedules, budgets, subcontractors, and project documentation while ensuring projects are delivered safely, on time ...
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Holly Springs, NC · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Holly Springs, NC · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Fuquay Varina, NC · On-site
$12.50 - $15.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Fuquay Varina, NC · On-site
$12.50 - $15.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Raleigh, NC · On-site
$14.50 - $18.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Helpdesk Manager information
See Raleigh, NC salary details
$36.5K - $44.1K
1% of jobs
$44.1K - $51.8K
6% of jobs
$51.8K - $59.5K
8% of jobs
$65.1K is the 25th percentile. Wages below this are outliers.
$59.5K - $67.2K
13% of jobs
$67.2K - $74.9K
14% of jobs
The median wage is $78.5K / yr.
$74.9K - $82.6K
17% of jobs
$82.6K - $90.3K
13% of jobs
$93.4K is the 75th percentile. Wages above this are outliers.
$90.3K - $98K
8% of jobs
$98K - $105.6K
7% of jobs
$105.6K - $113.3K
7% of jobs
$113.3K - $121K
5% of jobs
$36.5K
$81.4K
$121K
How much do helpdesk manager jobs pay per year?
As of May 28, 2026, the average yearly pay for helpdesk manager in Raleigh, NC is $81,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What are some common challenges faced by Helpdesk Managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What does a Helpdesk Manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are the most commonly searched types of Helpdesk jobs in Raleigh, NC? The most popular types of Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Helpdesk Manager jobs? Cities near Raleigh, NC with the most Helpdesk Manager job openings:
Full-time
Posted 10 days ago
Job description
Helpdesk Manager
RTP,Durham, NC/Hybrid
12 Months
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting.
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads.
This position plays a key leadership role in the support of clinical applications, including Epic EHR, and infrastructure systems that are critical to patient care and administrative operations. The Helpdesk Manager works closely with infrastructure, application support, security, and leadership teams to drive operational excellence and end-user satisfaction.
Key Responsibilities
RTP,Durham, NC/Hybrid
12 Months
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting.
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads.
This position plays a key leadership role in the support of clinical applications, including Epic EHR, and infrastructure systems that are critical to patient care and administrative operations. The Helpdesk Manager works closely with infrastructure, application support, security, and leadership teams to drive operational excellence and end-user satisfaction.
Key Responsibilities
- Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities.
- Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows.
- Serve as the primary point of contact for escalated technical issues and service disruptions.
- Ensure 24/7 support coverage, including scheduling shifts, on-call rotations, and coordinating emergency response efforts.
- Standardize support processes and develop SOPs, documentation, and knowledge base resources.
- Analyze performance metrics and trends to drive service improvement initiatives.
- Collaborate with EHR and clinical informatics teams to support system rollouts, go-live events, and technical dress rehearsals.
- Maintain clear communication channels with executive leadership, clinical departments, and vendor partners.
- Lead the implementation of helpdesk tools, technologies, and best practices to improve efficiency and user experience.
- Manage onboarding, training, and professional development for helpdesk staff.
- Experience supporting Epic EHR and other clinical systems in a healthcare setting