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Helpdesk Manager Jobs in Raleigh, NC (NOW HIRING)

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Helpdesk Manager RTP,Durham, NC/Hybrid 12 Months The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities.

US IT Solutions Inc

HelpDesk Engineer

Durham, NC · On-site

We are emerging as one of the most promising private talent sourcing and management firms in the US ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...

Collabera

Helpdesk Analyst L1

Cary, NC · On-site

$19 - $26/hr

VPN troubleshooting and Incident Management. Basic Understanding of Microsoft Office products ... helpdesk experience (PC troubleshooting) Additional Information John Leonardo 973-939-0171

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

System Administrator for the User Account Maintenance and Incident Management Systems. Create LAN ... using helpdesk applications Active Directory administration. Exchange administration O365 ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... world-renowned management philosophy, a strong culture of invention and risk-taking, and a ... experience using helpdesk applications • Active Directory administration. • Exchange ...

Rimkus

IT Helpdesk Technician

Chapel Hill, NC · On-site

... management services, and solutions built for the environment. NOW IS THE TIME to join this growing ... The IT Helpdesk Technician provides frontline technical support to Rimkus employees across the ...

Rimkus

IT Helpdesk Technician

Chapel Hill, NC · On-site

... management services, and solutions built for the environment. NOW IS THE TIME to join this growing ... The IT Helpdesk Technician provides frontline technical support to Rimkus employees across the ...

ARA

Tier 3 Cloud Systems Admin

Raleigh, NC · On-site

... Helpdesk Manager with our Operations Team. The successful applicant will administer, develop, configure, implement, and maintain the systems that comprise the underlying cloud platform. Maintain ...

Ontic

IT Helpdesk Support Technician

Creedmoor, NC

Communicate effectively with all levels of management and staff, both technical and non-technical ... Potential participation in on-call rotation As a IT Helpdesk Support Technician, you will:

Ontic

IT Helpdesk Support Technician

Creedmoor, NC · On-site

Communicate effectively with all levels of management and staff, both technical and non-technical ... Potential participation in on-call rotation As a IT Helpdesk Support Technician, you will:

blackapple

Helpdesk Support / L1 Support role

Cary, NC · On-site

$10/hr

VPN troubleshooting and Incident Management. All applicants must be flexible to work in 24/7 shifts Rate: $10 per hour on W2 Qualifications ANY Additional Information All your information will be ...

Best Buy

Geek Squad Installation Helper

Durham, NC · On-site

$15 - $19/hr

Help manage inventory and vehicle maintenance * Provide feedback and training to store teams and assist with in-store repairs Basic qualifications * Experience actively using and learning about ...

3H Equine Hospital and Mobile Veterinary Services

Be Seen First

Office and Business Manager

New Hill, NC · On-site

$70K - $85K/yr

Helping manage veterinarian schedules and appointment flow * Ensuring telephone calls, emails, client requests, and administrative tasks are handled appropriately * Overseeing vendor relationships ...

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Helpdesk Manager information

See Raleigh, NC salary details

$36.5K

$81.4K

$121K

How much do helpdesk manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for helpdesk manager in Raleigh, NC is $81,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Raleigh, NC?

The most popular types of Helpdesk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Helpdesk Manager jobs?

Cities near Raleigh, NC with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Raleigh, NC as of September 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $81,438 per year, or $39.2 per hour.

Helpdesk Manager - Durham, NC

Durham, NC • On-site

STI
See more jobs at STIexternal

Full-time

Re-posted 2 hours ago

Job description

Helpdesk Manager
RTP,Durham, NC/Hybrid
12 Months
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting.
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads.
This position plays a key leadership role in the support of clinical applications, including Epic EHR, and infrastructure systems that are critical to patient care and administrative operations. The Helpdesk Manager works closely with infrastructure, application support, security, and leadership teams to drive operational excellence and end-user satisfaction.
Key Responsibilities
  • Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities.
  • Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows.
  • Serve as the primary point of contact for escalated technical issues and service disruptions.
  • Ensure 24/7 support coverage, including scheduling shifts, on-call rotations, and coordinating emergency response efforts.
  • Standardize support processes and develop SOPs, documentation, and knowledge base resources.
  • Analyze performance metrics and trends to drive service improvement initiatives.
  • Collaborate with EHR and clinical informatics teams to support system rollouts, go-live events, and technical dress rehearsals.
  • Maintain clear communication channels with executive leadership, clinical departments, and vendor partners.
  • Lead the implementation of helpdesk tools, technologies, and best practices to improve efficiency and user experience.
  • Manage onboarding, training, and professional development for helpdesk staff.
Preferred Qualifications
  • Experience supporting Epic EHR and other clinical systems in a healthcare setting

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