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Online Helpdesk Jobs in Raleigh, NC (NOW HIRING)

Upswing

Online Nursing Tutor

Durham, NC · Remote

$12 - $16/hr

Online sessions take place via Upswing's virtual classroom and offer video, audio, and chatbox in ... Enjoy teaching others and helping people through problems and a desire to help others reach their ...

Upswing

Online Nursing Tutor

Durham, NC · On-site +1

$12 - $16/hr

Online sessions take place via Upswing's virtual classroom and offer video, audio, and chatbox in ... Enjoy teaching others and helping people through problems and a desire to help others reach their ...

Upswing

Online Computer Science Tutor

Durham, NC · Remote

$14 - $16/hr

Online sessions take place via Upswing's virtual classroom and offer video, audio, and chatbox in ... Enjoy teaching others and helping people through problems and a desire to help others reach their ...

Upswing

Online Computer Science Tutor

Durham, NC · On-site +1

$14 - $16/hr

Online sessions take place via Upswing's virtual classroom and offer video, audio, and chatbox in ... Enjoy teaching others and helping people through problems and a desire to help others reach their ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

This position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root ...

Contiem

Senior Technical Writer

Cary, NC · On-site

We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We continuously challenge the status ...

Collabera

Helpdesk Analyst L1

Cary, NC

$19 - $26/hr

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Helpdesk Manager RTP,Durham, NC/Hybrid 12 Months The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities.

Varsity Tutors

Technical Writing Tutor

Chapel Hill, NC · Remote

$40/hr

Guides students through writing user manuals, standard operating procedures, technical reports, proposals, and online help documentation. Emphasizes clarity, conciseness, and accuracy in conveying ...

Varsity Tutors

Technical Writing Tutor

Raleigh, NC · Remote

$40/hr

Guides students through writing user manuals, standard operating procedures, technical reports, proposals, and online help documentation. Emphasizes clarity, conciseness, and accuracy in conveying ...

Varsity Tutors

Technical Writing Tutor

Durham, NC · Remote

$40/hr

Guides students through writing user manuals, standard operating procedures, technical reports, proposals, and online help documentation. Emphasizes clarity, conciseness, and accuracy in conveying ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... helpdesk applications Active Directory administration. Exchange administration O365 administration Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting ITIL Certified Windows XP, 7, ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... helpdesk applications • Active Directory administration. • Exchange administration • O365 administration • Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting • ITIL ...

Varsity Tutors

Social Networking Tutor

Chapel Hill, NC · Remote

$40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Raleigh, NC · Remote

$40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

Varsity Tutors

Social Networking Tutor

Durham, NC · Remote

$40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

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Online Helpdesk information

See Raleigh, NC salary details

$12

$22

$32

How much do online helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for online helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is an Online Helpdesk job?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Online Helpdesk position, and why are they important?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

What does a typical day look like for someone working in an Online Helpdesk role?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.
More about Online Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Raleigh, NC? The most popular types of Helpdesk jobs in Raleigh, NC are:
What are popular job titles related to Online Helpdesk jobs in Raleigh, NC? For Online Helpdesk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Online Helpdesk jobs in Raleigh, NC look for? The top searched job categories for Online Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Online Helpdesk jobs? Cities near Raleigh, NC with the most Online Helpdesk job openings:
Online Helpdesk jobs near you
Infographic showing various Online Helpdesk job openings in Raleigh, NC as of May 2026, with employment types broken down into 1% Locum Tenens, 92% Full Time, 5% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.
Online Nursing Tutor

Online Nursing Tutor

Upswing

Durham, NC • Remote

$12 - $16/hr

Contractor

Posted 1 hour ago

Job description

Company Description


Upswing exists to empower the historically marginalized to overcome systemic personal or educational obstacles to achieve their life goals.


Upswing partners with educational institutions (primarily college-level) to connect their students to educational and personal resources through technology and services - including online tutoring!

Job Description

            

Upswing's tutoring philosophy stresses the importance of fostering independence.  To succeed in this role, you must be familiar with tutoring via the Socratic method and love working with students to develop critical thinking skills. Online sessions take place via Upswing's virtual classroom and offer video, audio, and chatbox in addition to a whiteboard. 

  • This is a remote position that allows tutors to work at nearly any location with reliable access to a computer and Internet. 
  • Work via Upswing is based on your availability and demand from students. The ideal candidate is available to tutor between Sun-Thurs, 6pm - 10pm CST / 5pm-9pm EST.
  • Once hired, expect to onboard between 2-5 business days.
  • This position pays between $12-$16 per hour. 
  • Payments are issued via PayPal. Please ensure that you are able to receive payments via PayPal before applying. 
  • Our busy periods are typically once the fall and spring semesters are in full swing (beginning of September through beginning of November, and end of January through beginning of May).

Good fit candidates:

  • Subject matter expert, or advanced knowledge gained during the attainment of an undergraduate degree, graduate degree, or professional experience in nursing
  • Have access to reliable, high-speed Internet, a quiet, distraction-free environment to conduct tutorials, and a reliable laptop/desktop with camera and microphone functionality
  • Received excellent grades in undergraduate or graduate school
  • Enjoy teaching others and helping people through problems and a desire to help others reach their goals
  • Can tutor a minimum of 2-5 hours per week during the fall and spring semester
  • A background in teaching methodology, instruction, or experience tutoring at the college level i.e. in a math or learning lab or in a writing center, is highly preferred
  • Responsive to session requests
  • Top-notch verbal and written communication skills

Perks

  • Tutor from anywhere in the world through our platform
  • Join a community of exceptional tutors looking to make a difference 
  • Calendar integration and text/email alerts for session requests
  • Create your own schedule with the expectation of remaining active during the fall and spring semesters 
Employment Type: CONTRACTOR

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