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Online Helpdesk Jobs (NOW HIRING)

Axis

Technical Support Representative

Chelmsford, MA · Hybrid

$56.75K/yr

Answer inbound customer inquiries via telephone, chat, and online helpdesk * Collect and confirm database information for each customer * Open and update cases in the customer relationship management ...

Chrysalis

IT Support Technician

Orem, UT · On-site

$19 - $23/hr

Professionally receive and respond to requests/tickets from users via instant message, email, phone, or online helpdesk. * Demonstrate good public relations, customer service skills, and ensure a ...

Chrysalis

IT Support Technician

Orem, UT · On-site

$19 - $23/hr

Professionally receive and respond to requests/tickets from users via instant message, email, phone, or online helpdesk. * Demonstrate good public relations, customer service skills, and ensure a ...

Chrysalis

IT Support Technician

Orem, UT · On-site

$19 - $23/hr

Professionally receive and respond to requests/tickets from users via instant message, email, phone, or online helpdesk. * Demonstrate good public relations, customer service skills, and ensure a ...

Itutor

Online Tutor

New York, NY

Reply to student messages Help homebound students. Grade student assignments and tests Assess ... Tutor training programs are also available, most of which are taught online. These programs ...

Itutor

Online Tutor

New York, NY · On-site +1

Help homebound students. * Grade student assignments and tests * Assess student progress * Suggest ... Maintain required records Requirement- Online tutors must be experts on the subjects they teach. We ...

Foreverings

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Helper for Online Jewelry Store

Niceville, FL · On-site

$18/hr

Seeking an Online Jewelry Store Helper in Niceville to fulfill orders, message customers, handle returns, and restock. Requires a high school diploma, computer skills, and holiday / weekend ...

Troy University

Helpdesk Operator

Troy, AL · On-site

... to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools ...

Hy-Vee, Inc.

Aisles Online

Omaha, NE · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Taurean Consulting

Helpdesk Specialist

Las Vegas, NV

$21/hr

Making that first impression on your resume, online profile, and in your interview is a key part of the process. The Taurean recruitment team is dedicated to helping you present your very best self.

Collabera

Helpdesk Analyst

Highlands Ranch, CO

$21.50 - $29.50/hr

Answer incoming calls on the Online Payment Giant Operation Command Center toll free number for ATM ... a technical customer support/helpdesk environment. Demonstrated analytical abilities in ...

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How much do online helpdesk jobs pay per hour?

As of May 27, 2026, the average hourly pay for online helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an Online Helpdesk job?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Online Helpdesk position, and why are they important?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

What does a typical day look like for someone working in an Online Helpdesk role?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.
More about Online Helpdesk jobs
What cities are hiring for Online Helpdesk jobs? Cities with the most Online Helpdesk job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Online Helpdesk jobs? States with the most job openings for Online Helpdesk jobs include:
What job categories do people searching Online Helpdesk jobs look for? The top searched job categories for Online Helpdesk jobs are:
Online Helpdesk jobs near you
Infographic showing various Online Helpdesk job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, and 98% Full Time. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
SharePoint Online Help Desk Support Specialist

SharePoint Online Help Desk Support Specialist

Agelix Consulting

Washington, DC • On-site

Full-time

Posted 24 days ago

Job description

SharePoint Online Help Desk Support Specialist

Location: Washington D.C.

 We are seeking a highly motivated and skilled SharePoint Online Help Desk Support Specialist to provide expert technical assistance and ensure seamless operations for our SharePoint Online community in Washington D.C. This pivotal role involves delivering timely troubleshooting, advanced problem resolution, and specialized technical guidance, all while minimizing interruptions to critical business operations. The ideal candidate will possess a deep understanding of SharePoint Online functionalities and adhere to industry best practices for web-based support.

Key Responsibilities: The SharePoint Online Help Desk Support Specialist will be responsible for, but not limited to:

  • Tier 1/2 Support & Troubleshooting: Serve as the primary point of contact for all SharePoint Online related technical issues, troubleshooting, and resolving incoming help requests efficiently and effectively.
  • Documentation & Knowledge Management: Develop, maintain, and update comprehensive help desk procedures, knowledge base articles, FAQs, and other documentation to ensure efficient support processes and promote self-service capabilities for users.
  • Reporting & Metrics: Generate and maintain detailed help desk reporting metrics, including but not limited to: ticket number, date opened, problem summary, status, customer name/organization, assigned technician, resolution details, and resolution date. Utilize these reports to identify trends and continuously improve service delivery.
  • Ticket Lifecycle Management:
    • Manage the full lifecycle of help desk tickets received via various channels (email, phone, instant message, direct ticket submission).
    • Ensure all support requests are accurately logged and a ticket is created for tracking purposes.
    • Provide timely acknowledgement of all tickets within one hour of receipt.
    • Prioritize and resolve simple and low-complexity support requests immediately.
    • For complex issues requiring more investigation, communicate estimated resolution timelines transparently to the user community.
    • Collaborate closely with the Government OIT-PM to determine and align on request priorities, ensuring critical business needs are met.
  • Proactive Communication: Proactively communicate important updates, system outages, planned maintenance, and changes to operational procedures to the user community to minimize disruption and keep stakeholders informed.
  • Best Practices: Apply technical and industry-wide web-based best practices in all troubleshooting, problem resolution, and support activities.

Qualifications:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
  • Experience:
    • Minimum of 3-5 years of proven experience in IT help desk support or a similar technical support role.
    • Demonstrated expertise and hands-on experience with Microsoft SharePoint Online, including administration, configuration, and user support.
    • Experience with various help desk ticketing systems and IT Service Management (ITSM) best practices.
    • Proven experience in creating and maintaining detailed technical documentation and knowledge base articles.
  • Skills & Abilities:
    • Exceptional troubleshooting and problem-solving skills with a logical and methodical approach.
    • Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
    • Excellent customer service orientation and interpersonal skills.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.
    • Self-motivated with the ability to work independently and as part of a collaborative team.
    • Familiarity with Microsoft 365 ecosystem components is a plus.