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Online Helpdesk Jobs (NOW HIRING)

Hy-Vee, Inc.

Aisles Online Shopper

Janesville, WI · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Carroll, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Columbia, MO · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Shopper

Austin, MN · On-site

$11.50 - $14.40/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Shopper

Omaha, NE · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Shopper

Albia, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Shopper

Fremont, NE · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Spirit Lake, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Shopper

Lincoln, NE · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Kiosk Clerk

Liberty, MO · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Kiosk Clerk

Liberty, MO · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Upswing

Online Nursing Tutor

Durham, NC · Remote

$12 - $16/hr

Online sessions take place via Upswing's virtual classroom and offer video, audio, and chatbox in ... Enjoy teaching others and helping people through problems and a desire to help others reach their ...

Upswing

Online Nursing Tutor

Durham, NC · On-site +1

$12 - $16/hr

Online sessions take place via Upswing's virtual classroom and offer video, audio, and chatbox in ... Enjoy teaching others and helping people through problems and a desire to help others reach their ...

HeyGen

Online Community Manager

San Francisco, CA · On-site +1

$4.0K - $5.7K/mo

About the role We're looking for a Community Manager to help build and grow HeyGen's online communities across forums, Discord, Reddit, and beyond. You'll play a key role in shaping how people ...

Upswing

$14 - $16/hr

Online sessions take place via Upswing's virtual classroom and offer video, audio, and chatbox in ... Enjoy teaching others and helping people through problems and a desire to help others reach their ...

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All JobsOnline Helpdesk Jobs

Online Helpdesk information

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How much do online helpdesk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for online helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

More about Online Helpdesk jobs
What cities are hiring for Online Helpdesk jobs? Cities with the most Online Helpdesk job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Online Helpdesk jobs? States with the most job openings for Online Helpdesk jobs include:
What job categories do people searching Online Helpdesk jobs look for? The top searched job categories for Online Helpdesk jobs are:
Online Helpdesk jobs near you
Infographic showing various Online Helpdesk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 34% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Aisles Online Shopper

Hy-Vee, Inc.

Janesville, WI • On-site

Part-time

Re-posted 19 hours ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,661 frontline employees who took The Breakroom Quiz

44th of 122 rated grocery stores

Job description

Additional Considerations (if any):
Night & Weekend Shifts Required
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Aisles Online Shopper
Department: Aisles Online
FLSA: Non-Exempt
General Function
Responsible for selecting "the best of the best" products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers.
Core Competencies:
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager
Positions that Report to you: None
Primary Duties and Responsibilities
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • Escorting them to the products they are looking for.
    • Securing products that are out of reach.
    • Loading or unloading heavy items.
    • Making note of and passing along customer suggestions or requests.
    • Performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
  • Accurately selects groceries ordered online by customers.
  • Selects highest quality produce, meat, and other fresh products.
  • Selects, scans, and bags items from all temperature zones.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities
  • Tenders customer orders through POS and charge the customer's credit card.
  • Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer's arrival.
  • Ensures products maintain proper temperature through the entire process.
  • Cart to and place in holding area for pick-up.
  • Lift, carry, and load groceries into customer vehicle.
  • Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
  • Performs other job-related duties and special projects as required.

Education and Experience
High school diploma or equivalent preferred.
Knowledge, Skills, Abilities and Worker Characteristics
  • Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
  • Good verbal and written communication skills.
  • Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
  • Ability to identify problems, develop and execute solutions.
  • Must possess the ability to substitute products for customers, upon request and unavailability.
  • Well organized, able to multi-task, and work in a fast-paced environment.
  • Ability to work independently and complete daily workload with limited supervision.

Physical Requirements
  • Visual requirements include: ability to see detail at near range with or without correction.
  • Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
  • Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Working Conditions
The duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast-paced work environment.
Equipment Used to Perform Job
Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).
Contacts
Has daily contact with store personnel, customers, and the general public.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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