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Helpdesk Associate Jobs (NOW HIRING)

Artius Solutions

Helpdesk Associate

Lakewood, NJ · On-site

$20 - $40/hr

Helpdesk Associate Location: Ocean County, New Jersey Job Type: Onsite / Frontline IT Support About the Role We are seeking a motivated and dependable Helpdesk Associate to join our frontline ...

Linxup

Helpdesk Associate

Chesterfield, MO · On-site

$18.25 - $24.75/hr

The Helpdesk Associate serves as the face of the company and are responsible for ensuring the customer remains loyal to our brand. The Helpdesk Associate will provide Tier 1 support to our small and ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site

$17.50 - $23.50/hr

We are currently seeking a Helpdesk Associate to join our team in Greenville, South Carolina (US-SC), United States (US). All candidates are required to be shift flexible. Night, weekend, and/or ...

NTT DATA Americas, Inc

Helpdesk Associate

Charlotte, NC · On-site +1

$25 - $32/hr

Helpdesk Associate - 26-01137 Onsite in Charolette, NC 1yr Duration Temp W2 ONLY / No C2C Pay Rate = $25 to $32/hr (BOE) NTT DATA is a *** billion trusted global innovator of business and technology ...

NTT DATA North America

Helpdesk Associate

Charlotte, NC · On-site

$18 - $24.50/hr

The Helpdesk Associate role focuses on supporting enterprise-wide data cleanup initiatives and acting as the primary point of contact for user engagement related to cybersecurity remediation efforts.

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

We are currently seeking a Helpdesk Associate to join our team in Greenville, South Carolina (US-SC), United States (US). All candidates are required to be shift flexible. Night, weekend, and/or ...

Linxup

Bilingual Helpdesk Associate

Chesterfield, MO · On-site

$18.25 - $24.75/hr

A Helpdesk Associate 1 (HA1) serves as the face of the company and is responsible for ensuring the customer remains loyal to our brand. The HA1 will provide Tier 1 support to our MOTO consumer ...

Collabera

Helpdesk Associate Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

Helpdesk Associate Analyst Duration: 9+ months (Possible Extensions) Location: Albany, NY - 12211 An entry level position requiring an IT Associates, Bachelor's degree or IT Certification or ...

Ole Mexican Foods

Helpdesk Associate Tier 1

Norcross, GA

$18.75 - $25.25/hr

... help resolve technical issuesLift, move IT equipment and rearrange work areas for employeesCreate and maintain process documentsBasic networking skills such as connecting the computers to domain ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Byrider

IT Helpdesk

Carmel, IN · Hybrid

About the Role We are seeking a customer-focused and motivated IT Helpdesk associate to join our Information Technology team. In this role, you will serve as the first point of contact for technical ...

Ace Hardware

Helpful Associate

Great Falls, MT

$13.75 - $16/hr

General Summary The Helpful Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Deloitte

Junior Associate, Compliance HelpDesk

Fort Worth, TX · On-site

$17.75 - $24/hr

Work you'll do As a Junior Associate, Compliance HelpDesk on the Ethics and Compliance team, you will be responsible for: * Responding to Compliance HelpDesk support requests through phone, chat, and ...

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Helpdesk Associate information

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How much do helpdesk associate jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for helpdesk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

Helpdesk associates typically do not earn $10,000 a month without advanced experience or certifications. High-paying roles that can reach this level often involve specialized skills, such as software development, sales, or entrepreneurship, which may not require a degree but do demand significant expertise and experience. Most jobs offering such salaries without a degree are rare and usually involve high responsibility or performance-based pay.

What is a helpdesk associate?

A helpdesk associate is an IT support professional who assists users with technical issues related to hardware, software, and network systems. They typically troubleshoot problems, provide solutions, and may use tools like ticketing systems to track support requests, often working in a helpdesk or support center environment.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level consulting, specialized medical or legal professionals, executive roles, or skilled trades such as pilots or certain contractors. These positions often require advanced skills, certifications, or significant experience, and may involve freelance or project-based work with variable income potential.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

Can I get a helpdesk job with no experience?

Helpdesk Associate positions often do not require prior experience, as employers may provide on-the-job training. Entry-level roles typically look for strong communication skills, basic computer knowledge, and a willingness to learn, with certifications like CompTIA A+ being helpful but not always mandatory.
What cities are hiring for Helpdesk Associate jobs? Cities with the most Helpdesk Associate job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Associate jobs? States with the most job openings for Helpdesk Associate jobs include:
Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 33% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Helpdesk Associate

Artius Solutions

Lakewood, NJ • On-site

$20 - $40/hr

Full-time

Posted 7 days ago

Job description

Job Title: Helpdesk Associate

Location: Ocean County, New Jersey
Job Type: Onsite / Frontline IT Support

About the Role

We are seeking a motivated and dependable Helpdesk Associate to join our frontline IT support team. This role is ideal for individuals at the early stage of their IT career who have a solid understanding of computers, basic troubleshooting, and customer service, and who are eager to grow in a structured IT environment.

As a Helpdesk Associate, you will be responsible for handling first-level technical support, managing helpdesk tickets, assisting end users remotely and onsite, and provisioning systems for client distribution. You will work closely with senior engineers while following established workflows, SOPs, and escalation procedures. The role offers hands-on experience, mentorship, and a clear path for career advancement into higher-level technical roles.

Key Responsibilities

  • Respond to, manage, and resolve helpdesk tickets related to email, connectivity, login issues, password resets, and printers

  • Follow documented Standard Operating Procedures (SOPs) and escalation guidelines

  • Assist users with account setup, password resets, and basic Microsoft 365 support

  • Prepare workstations, install software, and configure peripherals

  • Provision systems for new users, including device labeling and onboarding support

  • Accurately document ticket resolutions and client interactions

  • Communicate status updates clearly to clients and internal teams

  • Escalate complex or unresolved issues to Tier 2 / Tier 3 engineers as required

Required Skills & Experience

  • Experience in any IT environment (helpdesk, desktop support, or general IT support preferred but not mandatory)

  • Familiarity with Microsoft 365 and Windows 10/11 Pro

  • Basic understanding of networking concepts

  • Experience with IT helpdesk or ticketing tools (e.g., Syncro, ConnectWise, Autotask, Intune) is a plus but not required—training will be provided

  • Strong written and verbal communication skills

  • Ability to follow structured procedures and work within a ticketing system

  • Detail-oriented, reliable, and customer-focused mindset

  • Proactive problem-solver with a willingness to learn and grow

Why Join

  • Structured IT environment with mentorship and training

  • Clear growth path into advanced technical roles

  • Hands-on exposure to real-world IT support and client interactions

  • Opportunity to build a long-term career in IT.

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