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Helpdesk Associate Jobs (NOW HIRING)

Artius Solutions

Helpdesk Associate

Lakewood, NJ · On-site

$20 - $40/hr

Helpdesk Associate Location: Ocean County, New Jersey Job Type: Onsite / Frontline IT Support About the Role We are seeking a motivated and dependable Helpdesk Associate to join our frontline ...

Linxup

Helpdesk Associate

Chesterfield, MO · On-site

$18.25 - $24.75/hr

The Helpdesk Associate serves as the face of the company and are responsible for ensuring the customer remains loyal to our brand. The Helpdesk Associate will provide Tier 1 support to our small and ...

Dean Technology, Inc.

Helpdesk Associate

Addison, TX

Description IT Helpdesk Associate Location: Addison, TX Department: Information Technology Reports To: IT Manager Classification: Full-Time | Exempt Join the Dean Technology IT Team Dean Technology ...

Digicomplish Inc

Technical Helpdesk Associate

Atlanta, GA

$17.75 - $24/hr

Technical Helpdesk Associate Job Summary We are seeking a detail-oriented and proactive Technical Helpdesk Associate with a minimum of 5+ years of experience to provide user access support, manage ...

New

Dean Technology, Inc

IT Helpdesk Associate

Addison, TX · On-site

Job Type Full-time Description Dean Technology is seeking a motivated and detail-oriented person to fill an onsite Helpdesk Associate position in our Addison, TX manufacturing facility. This position ...

Ole Mexican Foods

Helpdesk Associate Tier 1

Norcross, GA

$18.75 - $25.25/hr

... help resolve technical issuesLift, move IT equipment and rearrange work areas for employeesCreate and maintain process documentsBasic networking skills such as connecting the computers to domain ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

ALO

Help Desk Associate

Beverly Hills, CA

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote employees across the organization. This role ensures that corporate workstations, applications ...

Ace Hardware

Helpful Associate

Great Falls, MT · On-site

$13.75 - $16/hr

General Summary The Helpful Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Blain's Farm & Fleet

Holiday Help Associates

Woodstock, IL · On-site

$15 - $15.25/hr

Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! * Internal recognition programs that support an engaged workplace * 401(K) with company match ...

Torrid

Seasonal HR Recruiter

West Jefferson, OH

At Torrid, our IT Helpdesk Associate helps to resolve computer hardware, software, security-related issues and service requests for our store, HQ, and warehouse users. As a team we aim to quickly and ...

Torrid

Seasonal HR Recruiter

West Jefferson, OH

Description At Torrid, our IT Helpdesk Associate helps to resolve computer hardware, software, security-related issues and service requests for our store, HQ, and warehouse users. As a team we aim to ...

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How much do helpdesk associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for helpdesk associate in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What cities are hiring for Helpdesk Associate jobs? Cities with the most Helpdesk Associate job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Associate jobs? States with the most job openings for Helpdesk Associate jobs include:
Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Helpdesk Associate

Artius Solutions

Lakewood, NJ • On-site

$20 - $40/hr

Full-time

Posted 15 days ago

Job description

Job Title: Helpdesk Associate

Location: Ocean County, New Jersey
Job Type: Onsite / Frontline IT Support

About the Role

We are seeking a motivated and dependable Helpdesk Associate to join our frontline IT support team. This role is ideal for individuals at the early stage of their IT career who have a solid understanding of computers, basic troubleshooting, and customer service, and who are eager to grow in a structured IT environment.

As a Helpdesk Associate, you will be responsible for handling first-level technical support, managing helpdesk tickets, assisting end users remotely and onsite, and provisioning systems for client distribution. You will work closely with senior engineers while following established workflows, SOPs, and escalation procedures. The role offers hands-on experience, mentorship, and a clear path for career advancement into higher-level technical roles.

Key Responsibilities

  • Respond to, manage, and resolve helpdesk tickets related to email, connectivity, login issues, password resets, and printers

  • Follow documented Standard Operating Procedures (SOPs) and escalation guidelines

  • Assist users with account setup, password resets, and basic Microsoft 365 support

  • Prepare workstations, install software, and configure peripherals

  • Provision systems for new users, including device labeling and onboarding support

  • Accurately document ticket resolutions and client interactions

  • Communicate status updates clearly to clients and internal teams

  • Escalate complex or unresolved issues to Tier 2 / Tier 3 engineers as required

Required Skills & Experience

  • Experience in any IT environment (helpdesk, desktop support, or general IT support preferred but not mandatory)

  • Familiarity with Microsoft 365 and Windows 10/11 Pro

  • Basic understanding of networking concepts

  • Experience with IT helpdesk or ticketing tools (e.g., Syncro, ConnectWise, Autotask, Intune) is a plus but not required—training will be provided

  • Strong written and verbal communication skills

  • Ability to follow structured procedures and work within a ticketing system

  • Detail-oriented, reliable, and customer-focused mindset

  • Proactive problem-solver with a willingness to learn and grow

Why Join

  • Structured IT environment with mentorship and training

  • Clear growth path into advanced technical roles

  • Hands-on exposure to real-world IT support and client interactions

  • Opportunity to build a long-term career in IT.

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