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Helpdesk Associate Jobs in Michigan (NOW HIRING)

Scope Services

Helpdesk Level 1

Saint Joseph, MI · On-site

$21/hr

Help Desk Technician I (Tier 1 Support) Position Summary The Help Desk Technician I provides first ... Associate's degree in Information Technology or related field preferred. * 1-2 years of technical ...

New

Express & Bonobos

Sales Associate

Clinton Township, MI

$13.75 - $18.75/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Troy, MI

$13.25 - $18/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Novi, MI · On-site

$13.25 - $18/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Lansing, MI

$14.25 - $19.25/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express & Bonobos

Sales Associate

Lansing, MI

$14.25 - $19.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Clinton Township, MI

$12.75 - $17.25/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Novi, MI

$13.25 - $18/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Troy, MI

$13 - $17.75/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Birch Run, MI · On-site

$11.25 - $15.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Birch Run, MI

$11.25 - $15.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

$12.75 - $17.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Novi, MI

$13.25 - $17.75/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Birch Run, MI

$11.25 - $15.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Troy, MI · On-site

$13.25 - $18/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Lansing, MI · On-site

$14.25 - $19.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Auburn Hills, MI · On-site

$13.25 - $18/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Auburn Hills, MI · On-site

$13.25 - $18/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Dearborn, MI

$13 - $17.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Taylor, MI · On-site

$13 - $17.75/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

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Showing results 1-20

All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Michigan

Helpdesk Associate information

See Michigan salary details

$12

$18

$28

How much do helpdesk associate jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for helpdesk associate in Michigan is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.96 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Michigan? The most popular types of Helpdesk jobs in Michigan are:
What cities in Michigan are hiring for Helpdesk Associate jobs? Cities in Michigan with the most Helpdesk Associate job openings:
Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,915 per year, or $18.7 per hour.
Helpdesk Level 1

Helpdesk Level 1

Scope Services

Saint Joseph, MI • On-site

$21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Technician I (Tier 1 Support)

Position Summary

The Help Desk Technician I provides first-level technical support to employees by troubleshooting hardware, software, network, mobile device, and account-related issues. This role serves as the initial point of contact for IT support requests, ensuring timely resolution of incidents while delivering excellent customer service and maintaining accurate documentation.

Essential Duties and Responsibilities

  • Serve as the first point of contact for IT support requests received via help desk ticketing system, phone, email, and walk-up support.
  • Diagnose and resolve basic hardware, software, and connectivity issues.
  • Provide support for Windows operating systems, Microsoft 365 applications, printers, mobile devices, and standard business applications.
  • Create, update, and close support tickets while documenting troubleshooting steps and resolutions.
  • Escalate complex issues to Tier 2 or Tier 3 support teams when necessary.
  • Assist with user account management, including password resets, account unlocks, and access requests.
  • Configure and deploy workstations, laptops, mobile phones, and peripheral devices.
  • Support onboarding and offboarding activities, including equipment setup and account provisioning.
  • Maintain inventory records for assigned hardware and software assets.
  • Follow IT policies, security procedures, and change management processes.
  • Assist in creating and maintaining technical documentation and knowledge base articles.
  • Maintain a high level of customer service and professionalism when interacting with users.

Required Qualifications

  • High school diploma or equivalent required; Associate's degree in Information Technology or related field preferred.
  • 1–2 years of technical support or customer service experience preferred.
  • Basic knowledge of:
    • Microsoft Windows
    • Microsoft 365 (Outlook, Teams, OneDrive, Office applications)
    • Active Directory or Entra ID
    • Computer hardware and peripherals
    • Network fundamentals (TCP/IP, Wi-Fi, VPN)
    • Mobile device support (iOS and Android)
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.

Preferred Certifications

  • CompTIA A+
  • Microsoft Fundamentals Certifications
  • ITIL Foundation (preferred)

Key Competencies

  • Customer Service Focus
  • Technical Troubleshooting
  • Communication Skills
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Documentation and Recordkeeping
  • Continuous Learning

Physical Requirements

  • Ability to lift and move computer equipment up to 30 pounds.
  • Ability to work at a desk and use a computer for extended periods.
  • Occasional travel between company locations may be required.

Reporting Structure

Reports To: IT Operations Manager or Help Desk Supervisor

Success Measures

  • Ticket response time and resolution time goals met.
  • High customer satisfaction ratings.
  • Accurate ticket documentation.
  • Compliance with IT policies and security standards.
  • Successful completion of workstation deployments and user support requests.

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