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Helpdesk Assistant Jobs in Michigan (NOW HIRING)

Cesal Well Drilling, LLC

Be Seen First

Drilling assistant

Corunna, MI · On-site

$20 - $24/hr

... helping assist the driller and doing well hook ups Any questions feel free to contact us

Yeo & Yeo

Helpdesk Coordinator

Saginaw, MI · On-site

Works with customers to solve problems, assist with inquiries, etc. * Accurately logs client and employee service requests within a helpdesk setting * Ability to use call tracking software ...

Yeo & Yeo

Helpdesk Coordinator

Saginaw, MI

Works with customers to solve problems, assist with inquiries, etc. * Accurately logs client and employee service requests within a helpdesk setting * Ability to use call tracking software ...

Adna Technologies

Level II Helpdesk Technician

Lansing, MI · On-site

$20.25 - $27.25/hr

You will act as an escalation and training resource to our Helpdesk team and will assist the account management and project teams with planning and implementing upgrades to client environments with ...

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Helpdesk Assistant information

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Michigan? The most popular types of Helpdesk jobs in Michigan are:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
Admin Assistant (Summer Help)

Admin Assistant (Summer Help)

Workbox Staffing

Sparta, MI

$18/hr

Temporary

Medical, Dental, Life

Posted 26 days ago

Job description

Summer Help Assistant Admin
Location: Sparta, MI

Shift: 1st Shift Pay: $18.00 per hour
Job Summary
Are you organized, professional, and looking to gain valuable office experience? We're seeking a Summer Help Assistant Admin to join our team. In this role, you'll provide administrative support to the Human Resources department by assisting with employee records, recruitment activities, onboarding processes, and general office tasks while maintaining confidentiality and professionalism.
What You'll Be Doing
As a Summer Help Assistant Admin, your core responsibilities will include:
  • Employee Records Management: Assist with maintaining employee files, records, and documentation to ensure accuracy and organization.
  • Recruitment Support: Schedule interviews, communicate with candidates, and assist with various hiring activities.
  • Onboarding Assistance: Help prepare onboarding materials and support new hire orientation sessions.
In addition, you will provide general administrative support to the HR team and assist with special projects as needed.
What We're Looking For
Qualifications:
  • High school diploma or equivalent preferred.
  • Basic computer skills, including Microsoft Office applications.
  • Ability to handle confidential information with professionalism and discretion.
Skills:
  • Strong organizational and time management skills.
  • Excellent verbal and written communication abilities.
  • Ability to multitask and work effectively in a fast-paced office environment.
Why Join Us?
This is an excellent opportunity to gain hands-on administrative and human resources experience while working in a professional and supportive environment.
Workbox Staffing Benefits:
  • Weekly Pay
  • Hire-in Opportunities
  • Comprehensive Benefits including Health, Life, and Dental
  • Veteran-Friendly and Equal Opportunity Employer
Ready to start? Apply online today and let's DO GOOD together!
Workbox Staffing logo

About Workbox Staffing

Sourced by ZipRecruiter

Workbox Staffing is an industrial staffing firm specializing in the manufacturing and warehousing market segments. We are based in Grand Rapids, Michigan, with branches in the Midwest, Midatlantic, and Southeast regions of the U.S. and experiencing significant client growth. Our innovative high-tech and high-touch strategies differentiate us from national and regional competitors alike. We are known as the "Can-do Crew" and we are passionate about social responsibility. We strive to make a positive difference in the lives of our workers, clients, and teammates and we are very proud to be an engaged member of the American Staffing Association.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Grand Rapids, MI, US

Year founded

1997

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