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Helpdesk Assistant Jobs in Michigan (NOW HIRING)

Zoller, Inc.

IT Helpdesk Level 1/2

Ann Arbor, MI · On-site

Currently ZOLLER Inc. is seeking a qualified IT Helpdesk Level 1/2 for our corporate headquarters ... Install, configure, and maintain desktop software and ensure proper software licensing. * Assist ...

Solomon Page

Hospitalist Physician

West Branch, MI · On-site

West Branch, Michigan is looking for a Hospitalist Physician with ICU capabilities to help assist with coverage from September 2026. Travel, Lodging and Malpractice Insurance is covered as part of ...

CT Assist

Emergency Medicine NP, Locums

Hancock, MI · On-site

$105 - $125/hr

We are committed to helping you find the assignment that best fits your skills and lifestyle ... Certified by The Joint Commission CT Assist is an equal opportunity employer. All applicants will ...

Combined Metals

Shipping Coordinator

Ann Arbor, MI · On-site

$17.50 - $22.50/hr

Helping assist drivers with paperwork * Other duties as assigned. Education: * High school diploma or equivalent * Manufacturing experience preferred/ Shipping Experience preferred. Equal Opportunity ...

CT Assist

Gynecology - Oncology Physician

Marquette, MI · On-site

We are committed to helping you find the assignment that best fits your skills and lifestyle. * Hematologist-Oncologist, Locums * Start September 2026 * Duration: 3 Months * Shifts: 2 weeks a month ...

Michigan Wheel

Helper

Grand Rapids, MI

$14.50 - $18.25/hr

The primary function of the Helper is to assist wherever needed in the foundry, which could be taking temperatures before a pour, sweeping, removing trash, refilling sand, supporting a molder in ...

Emterra Environmental USA

Mechanic Helper

Flint, MI

$15 - $18.50/hr

You will assist our mechanics in inspecting, maintaining, and repairing vehicles and equipment ... Help mechanics disassemble and reassemble vehicle components, and hand tools and parts to the ...

Michigan Wheel

Helper

Grand Rapids, MI · On-site

$14.50 - $18.25/hr

The primary function of the Helper is to assist wherever needed in the foundry, which could be taking temperatures before a pour, sweeping, removing trash, refilling sand, supporting a molder in ...

Emterra Group, Inc.

Mechanic Helper

Flint, MI · On-site

$15 - $18.50/hr

You will assist our mechanics in inspecting, maintaining, and repairing vehicles and equipment ... Help mechanics disassemble and reassemble vehicle components, and hand tools and parts to the ...

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All JobsHelpdesk JobsHelpdesk Assistant JobsHelpdesk Assistant Jobs in Michigan

Helpdesk Assistant information

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Michigan?

The most popular types of Helpdesk jobs in Michigan are:

What cities in Michigan are hiring for Helpdesk Assistant jobs?

Cities in Michigan with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT Helpdesk Level 1/2

Ann Arbor, MI • On-site

Zoller, Inc.
See more jobs at Zoller, Inc.external

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

Description
ZOLLER Inc. is headquartered in Ann Arbor, Michigan and is widely known as the international leader in tool presetting and measuring machines, inspection machines, and tool management software. Our company has offices all over the world and is expanding continuously. We are looking for self-motivated, experienced professionals to join our team. Currently ZOLLER Inc. is seeking a qualified IT Helpdesk Level 1/2 for our corporate headquarters in Ann Arbor, MI.
IT Helpdesk Level 1/2 - Ann Arbor, MI
Introduction: We are seeking a dedicated Level 1/2 Helpdesk Support professional with exceptional customer service skills to join our dynamic IT team. This position provides front-line technical assistance to our internal users while also handling more advanced troubleshooting, escalations, and system administration tasks. If you are passionate about technology and thrive in a customer-centric environment, we encourage you to apply.
Responsibilities:
  • Provide first-line technical support and troubleshooting for software, hardware, and network issues.
  • Respond to incoming support requests via phone, email, or ticketing system in a courteous and efficient manner.
  • Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals.
  • Serve as an escalation point for complex issues beyond initial troubleshooting, and escalate to senior IT personnel when appropriate.
  • Install, configure, and maintain desktop software and ensure proper software licensing.
  • Assist with user account management, password resets, and access control.
  • Document and maintain records of support activities and resolutions using helpdesk ticketing system.
  • Provide basic training to end-users on software and hardware usage.
  • Administer and troubleshoot Active Directory and Microsoft Entra ID, including user accounts, groups, and permissions.
  • Perform advanced troubleshooting and root-cause analysis for recurring or complex hardware, software, and network issues.
  • Support and maintain network connectivity, including basic switch, Wi-Fi, VPN, and printer/network device troubleshooting.
  • Assist with employee onboarding and offboarding, including account provisioning, equipment setup/imaging, and access deprovisioning.
  • Support endpoint management tools, patch management, and security software (e.g., antivirus/EDR agents) on end-user devices.
  • Mentor and provide guidance to Level 1 support staff, and contribute to knowledge base articles and support documentation.
  • Administer the Microsoft 365 (O365) environment, including user/license management, mailboxes, and security and compliance settings.
  • Manage and support Microsoft Intune for device enrollment, compliance policies, and application deployment.
  • Assist with Windows and Linux server administration, including routine maintenance, patching, and basic troubleshooting.
  • Stay current with system information, changes, and updates.
  • Other duties and additional projects as assigned.

Requirements:
  • Must not require sponsorship to work in United States now or in the future.
  • Associate or Bachelor's degree in information technology or related field preferred.
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are a plus.
  • 2+ years of progressive experience in a helpdesk or technical support role, including exposure to escalated/Level 2 issues.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Excellent customer service skills and ability to communicate technical information clearly to non-technical users.
  • Proficiency in troubleshooting Windows environments.
  • Working knowledge of Microsoft Office 365, Active Directory, Microsoft Entra ID, and networking concepts (DNS, DHCP, VPN, Wi-Fi).
  • Ability to work independently and prioritize tasks effectively.
  • German language proficiency is a nice to have, but not required.
  • Comfortable performing advanced troubleshooting independently and mentoring junior team members.

This is a full-time position offering competitive salary commensurate with one's experience, 401K with employer contribution, health and dental insurance, PTO, and paid holidays. ZOLLER also offers: Work/life balance, great work atmosphere, powerful PC's, 2 UHD screens, newest software, and ergonomic workstations. We are interested in a long-term commitment.

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