ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Michigan (NOW HIRING)

Stefanini Group

Helpdesk Technician II

Troy, MI · On-site

$20 - $22/hr

Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase ... Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends ...

Stefanini Group

Helpdesk Technician II

Troy, MI

$18.75 - $25.50/hr

Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase ... Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends ...

Stefanini Group

Helpdesk Technician II

Troy, MI

$18.75 - $25.50/hr

Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase ... Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends ...

Stefanini Group

Helpdesk Technician II

Troy, MI

$18.75 - $25.50/hr

Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase ... Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends ...

Y-Tech

Help Desk Manager

Battle Creek, MI

This role represents an ideal fusion of strategic helpdesk leadership and technical expertise ... Advanced incident coordination and crisis management skills would ensure rapid response to critical ...

New

Y-Tech, LLC

Help Desk Manager

Battle Creek, MI · On-site

This role represents an ideal fusion of strategic helpdesk leadership and technical expertise ... Advanced incident coordination and crisis management skills would ensure rapid response to critical ...

New

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Details: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on ...

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

next page

Showing results 1-20

All JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Michigan

Helpdesk Manager information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do helpdesk manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for helpdesk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Michigan? The most popular types of Helpdesk jobs in Michigan are:
What cities in Michigan are hiring for Helpdesk Manager jobs? Cities in Michigan with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Michigan as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $73,023 per year, or $35.1 per hour.
Helpdesk Analyst

Helpdesk Analyst

West Michigan Community Mental Health System

Ludington, MI

$18.25 - $24.75/hr

Other

Posted 9 days ago

Job description

The Helpdesk Analyst provides first-point-of-contact to end users, resolving technical issues when possible, and triaging, prioritizing, and escalating unresolved helpdesk tickets in a timely manner. The Helpdesk Analyst performs those tasks with consistency and accuracy in a professional customer service-oriented manner. Effective communication across multiple channels including telephone, email, voicemail, chat, video conferencing, and in-person is required.

The position requires both troubleshooting and technical skills to deliver high quality end user support. In addition, the Help Desk Analyst assists with analyzing and reporting of end user issues to the IT Team, participates in IT projects and initiatives, and provides ongoing training and guidance to end users. JOB DUTIES: Performs Primary Help Desk functions including providing hardware and software support, escalating tickets, updating Help Desk status.

Deliver first level support to all users of WMCMHS systems and IT services in a professional, customer focused manner. Document all incidents, service requests, troubleshooting steps, and resolutions within the Help Desk ticketing system in accordance with established procedures. Troubleshoot and resolve Tier 1 issues related to hardware, operating systems, applications, interfaces, in a multiplatform environment following documented procedures.

Monitor, update, and manage help desk tickets to ensure timely resolution and compliance with service level expectations. Identify issues requiring escalation to other team members when necessary. Assist in maintaining technical documentation of department processes and procedures.

Prepare and deploy new and replacement equipment, ensuring devices are properly configured, documented, and assigned to end users. Maintain accurate inventory records for IT assets including PCs, mobile devices, printers, accessories, and software licenses. Train new end users and provide ongoing learning labs.

Apply