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Helpdesk Manager Jobs in Michigan (NOW HIRING)

Gypsum Management and Supply

Delivery Helper

Zeeland, MI · On-site

$14.50 - $16.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Zeeland, MI · On-site

$14.50 - $16.50/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Baker Lowell GMC

Automotive Sales Manager

Lowell, MI · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Baker Lowell GMC

Automotive Sales Manager

Lowell, MI · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Baker Lowell GMC

Automotive Sales Manager

Lowell, MI · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Baker Lowell GMC

Automotive Sales Manager

Lowell, MI

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Baker Lowell GMC

Automotive Sales Manager

Lowell, MI · On-site

You will mentor your Sales Consultants, help them grow their book of business and coach them on ... Help manage productivity of sales department * Facilitate regular sales training for continue team ...

Cost Cutters

Salon Inventory Manager

Escanaba, MI · On-site

Adjusting minimums and maximums when needed to help in the ordering process. (twice yearly ... Personally have sales/service of 10%. * Helping manager be a driving force and encouraging team ...

Jimmy John's

Assistant Manager

Chelsea, MI · On-site

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To ...

Jimmy John's

Assistant Manager

Chelsea, MI · On-site

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To ...

Jimmy John's

Assistant Manager

Ypsilanti, MI · On-site

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To ...

Keel

Project Manager

Saginaw, MI · On-site

Help manage resources cost-effectively. * Hold and attend key information and follow-up meetings. * Facilitate routing/completion of alterations. Physical Demands: Minimal physical stress, but ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Michigan

Helpdesk Manager information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do helpdesk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for helpdesk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Michigan?

The most popular types of Helpdesk jobs in Michigan are:

What cities in Michigan are hiring for Helpdesk Manager jobs?

Cities in Michigan with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

Printer Hardware Helpdesk Technician - Grand Rapids MI

Applied Innovation

Grand Rapids, MI • On-site

$18.50 - $25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Applied Innovation is seeking a dependable and motivated Printer Hardware Helpdesk Technician to join our team in a full-time, Monday-Friday role from 8:00 AM to 5:00 PM. In this role, you will provide phone based technical support, helping customers diagnose and resolve printer and copier hardware issues quickly and effectively.
The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional customer service. Success in this role requires the ability to confidently support a wide range of printer and copier brands and models while providing timely, accurate, and professional technical assistance.
Duties and Responsibilities:
  • Provide phone-based technical support for printer and copier hardware issues.
  • Diagnose, troubleshoot, and resolve printer, copier, and multifunction device problems remotely.
  • Guide customers through repair procedures, maintenance tasks, and operational troubleshooting.
  • Document support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
  • Escalate complex issues to appropriate technical teams when necessary.
  • Maintain a high level of customer satisfaction through timely, professional, and effective support.
  • Stay current on printer and copier technologies, products, and troubleshooting techniques.
  • Collaborate with internal teams to identify recurring issues and recommend process improvements.
  • Assist in the development and maintenance of technical documentation, knowledge base articles, and support resources.
  • Meet established service level agreements (SLAs) and performance expectations.
  • Perform other duties as assigned.

Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
  • Strong knowledge of printer, copier, and multifunction device hardware.
  • Proven troubleshooting and problem-solving skills related to printer/copier hardware and software.
  • Experience supporting a variety of printer and copier manufacturers and models.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
  • Ability to work independently with minimal supervision.
  • Proficiency with Microsoft Office and ticketing or customer relationship management systems.
  • Understanding and alignment with the organization's core values.

Education/License/Experience Requirements:
  • High School Diploma or equivalent education required.
  • Factory certifications (Canon, Ricoh) preferred but not required.
  • Knowledge of print drivers and basic network communication is helpful.
  • Prior field service or technical repair experience is a plus but not required.

What We Offer:
  • Competitive pay.
  • Paid holidays, PTO, plus 1 personal holiday.
  • Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage.
  • 401(k) plan with company match.
  • Onsite Fitness Center
  • Opportunities for career growth and advancement within a growing, family-owned business.

Apply