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Helpdesk Manager Jobs in Detroit, MI (NOW HIRING)

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Manage user accounts, password resets, access permissions, and other requests through Active ... Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ...

New

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Manage user accounts, password resets, access permissions, and other requests through Active ... Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ...

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · Hybrid

$18.50 - $25/hr

Training will be 2 to 3 weeks all on site in Troy, MI. (also where the ongoing office days will be.) This is a great opportunity for a seasoned helpdesk or field service agent to move into a role ...

New

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · Hybrid

$18.50 - $25/hr

Training will be 2 to 3 weeks all on site in Troy, MI. (also where the ongoing office days will be.) This is a great opportunity for a seasoned helpdesk or field service agent to move into a role ...

New

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · Hybrid

$18.50 - $25/hr

Training will be 2 to 3 weeks all on site in Troy, MI. (also where the ongoing office days will be.) This is a great opportunity for a seasoned helpdesk or field service agent to move into a role ...

New

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · On-site

$18.50 - $25/hr

Training will be 2 to 3 weeks all on site in Troy, MI. (also where the ongoing office days will be.) This is a great opportunity for a seasoned helpdesk or field service agent to move into a role ...

New

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI

Helpdesk Hero Let's start with the truth: this is a wonderful place to work, but it is not an easy ... We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ...

Stefanini Group

Helpdesk Technician I

Detroit, MI · On-site

$19.75 - $26.75/hr

Details: Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user ...

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

Helpdesk Hero Let's start with the truth: this is a wonderful place to work, but it is not an easy ... We're an IT and cybersecurity managed service provider. That means we're trusted with our clients ...

Stefanini Group

Helpdesk Technician I

Detroit, MI

$19.75 - $26.75/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Continental Management

Community Manager

Detroit, MI · On-site

$50K/yr

Public Housing experience preferred, Section 8 helpful. Managers are responsible for the overall management of sites, including oversight of on site offices, leasing, re-certification, AP related ...

Jimmy John's

Assistant Manager

Ann Arbor, MI · On-site

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Detroit, MI

Helpdesk Manager information

See Detroit, MI salary details

$37.1K

$82.9K

$123.3K

How much do helpdesk manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for helpdesk manager in Detroit, MI is $82,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,300.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Detroit, MI?

The most popular types of Helpdesk jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Helpdesk Manager jobs?

Cities near Detroit, MI with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Detroit, MI as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $82,941 per year, or $39.9 per hour.

Bilingual Helpdesk Technician

Stefanini

Southfield, MI

$18.25 - $24.75/hr

Full-time

Re-posted 16 days ago

Job description

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.


Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.


We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.


We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Qualifications


Good understanding and knowledge of:

        Windows XP, windows 7

        Active Directory

        MS Office Suite with expertise in Excel, Word, PowerPoint

        Gmail / Google Apps

        Networking

        Malware removal

Ability to communicate with all levels of the organization

Ability to work efficiently under stress

Must be flexible and willing to adapt quickly due to priority changes

24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume.

Ability to work both independently and in a team-oriented environment

Must be highly motivated, with a positive "Can-do" attitude

Must have a hands-on attitude to all aspects of the day to day operation           


Preferred Qualifications              

Previous experience in a helpdesk environment is an asset  and experienced in doing phone and remote support



Additional Information

Bilingual Requirements: (Fluency in the Following)

1. Spanish Helpdesk Technician

2. French Helpdesk Technician

3. French - Canadian Helpdesk Technician

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