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Helpdesk Manager Jobs (NOW HIRING)

Legend Networking and Telecom

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Helpdesk Manager

Dallas, TX · On-site

$95K - $105K/yr

Legend Networking and Telecom is seeking an experienced Helpdesk Manager to lead our technical support team and improve the structure, accountability, and measurable performance of our Helpdesk ...

Mission Services, Inc

$18.75 - $25.50/hr

3 years of experience for overall responsibility of help desk operations associated with the identification, prioritization, and resolution of reported problems. Experience ensures that all phases of ...

EWF

Helpdesk

Artesia, NM

$18.89/hr

This role involves checking individuals in, managing and distributing keys, and providing general helpdesk support. Candidates must be dependable, organized, and comfortable interacting with people ...

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Company Description Symphony has been providing best-of-breed technology solutions and managed ... Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area.

Anistar Technologies, Inc

Helpdesk

Andover, MA · On-site

$25 - $35/hr

Helpdesk Location: Andover, MA Pay: $25-35hr Company Summary: Our client is a proven leader in ... Incident manager and ticket update/closure The ideal candidate will possess the following : * 3+ ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN · On-site

$23 - $28/hr

Oversees tasks as directed by the IT Helpdesk Manger. * Installs hardware and peripheral computer components. * Supports the Infrastructure department in maintaining network equipment. * Monitors ...

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

Helpdesk Analyst, Centreville, VA We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk ... Manage and support disaster recovery and business continuity solutions. - Maintain and ...

NTT DATA Americas, Inc

Helpdesk Associate

Charlotte, NC · On-site +1

$25 - $32/hr

Helpdesk Associate - 26-01137 Onsite in Charolette, NC 1yr Duration Temp W2 ONLY / No C2C Pay Rate ... and management of applications, infrastructure and connectivity. We are one of the leading ...

Truth Initiative

Helpdesk Technician

Washington, DC · On-site

$60K - $64K/yr

This position should be able to excel in managing multiple tasks simultaneously and thrive in a fast-paced IT environment. As the linchpin of our IT department, the Helpdesk Technician will be the ...

Kodiak

Helpdesk Lead

Mountain View, CA · On-site

Build and Manage the Helpdesk Function * Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows, including ticket prioritization matrices, Service Level Agreements ...

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Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do helpdesk manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
More about Helpdesk Manager jobs
What cities are hiring for Helpdesk Manager jobs? Cities with the most Helpdesk Manager job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Manager jobs? States with the most job openings for Helpdesk Manager jobs include:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 3% Full Time, 89% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Helpdesk Manager

Legend Networking and Telecom

Dallas, TX • On-site

$95K - $105K/yr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Legend Networking and Telecom is seeking an experienced Helpdesk Manager to lead our technical support team and improve the structure, accountability, and measurable performance of our Helpdesk department.

This is a leadership-focused role, not a ticket-heavy technician role. The Helpdesk Manager will be responsible for leading onsite and remote team members, managing helpdesk metrics, improving ticket flow, coaching technicians, strengthening documentation standards, and helping create a scalable support department.

The ideal candidate has experience managing a helpdesk or technical support team, understands ticketing systems and escalation processes, and knows how to lead people through clear expectations, measurable goals, accountability, and professional development.


Key Responsibilities

  • Lead daily Helpdesk operations for onsite and remote team members.
  • Manage team performance using ticket metrics, service goals, documentation standards, and accountability.
  • Monitor ticket backlog, aging tickets, response times, resolution times, escalations, and reopened tickets.
  • Ensure tickets are properly assigned, documented, updated, escalated, and closed.
  • Coach and develop CSR, Tier 1, Tier 2, and Tier 3 support team members.
  • Conduct regular team meetings, one-on-ones, and performance reviews.
  • Identify training needs, skill gaps, and performance concerns.
  • Improve client communication, ticket ownership, and follow-through.
  • Ensure team members follow documented procedures and escalation paths.
  • Work with management to report Helpdesk performance, staffing needs, retention risks, and process improvement opportunities.
  • Coordinate with Projects, Break-Fix, Procurement, Sales, and Accounting when support issues require cross-department involvement.
  • Help build a stable, accountable, professional, and client-focused Helpdesk team.