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Helpdesk Manager Jobs (NOW HIRING)

True Anomaly

IT Helpdesk Manager

Denver, CO

$105K - $140K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Denver helpdesk team and serve as the primary management presence for our Colorado-based technicians. This is a player-coach ...

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

$105K - $140K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Denver helpdesk team and serve as the primary management presence for our Colorado-based technicians. This is a player-coach ...

Digacore

IT Helpdesk Manager (MSP)

Lakewood, NJ

$90K - $110K/yr

IT Helpdesk/Pod Manager Why Digacore? We're a fast-paced, people-first MSP with: * Real career growth * Autonomy to own projects and make decisions * A collaborative culture (we back each other up ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

Trinity Life Sciences

Manager, IT Help Desk

Waltham, MA · On-site

Position Summary Reporting to the US Associate Director of IT, the Helpdesk Manager leads the firm's USbased enduser support function and is responsible for the delivery and continuous improvement of ...

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Helpdesk Support Location: Chesterfield, VA Duration: Long Term Onsite work Direct Client ... manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and ...

Truth Initiative

Helpdesk Technician

Washington, DC · On-site

This position should be able to excel in managing multiple tasks simultaneously and thrive in a fast-paced IT environment. As the linchpin of our IT department, the Helpdesk Technician will be the ...

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Helpdesk Manager information

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$37.5K

$83.8K

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How much do helpdesk manager jobs pay per year?

As of May 30, 2026, the average yearly pay for helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

More about Helpdesk Manager jobs
What cities are hiring for Helpdesk Manager jobs? Cities with the most Helpdesk Manager job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Manager jobs? States with the most job openings for Helpdesk Manager jobs include:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in the United States as of May 2026, with employment types broken down into 2% Full Time, 87% Part Time, 4% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Helpdesk Manager

Eastern Shawnee Companies LLC

Fort Leonard Wood, MO

Other

Medical, Dental, Vision, Life, PTO

Posted 13 days ago

Job description

Description

The Eastern Shawnee - Veracity JV is a tribally-owned 8(a) certified strategic joint venture between Eastern Shawnee Professional Services (ESPS) and Veracity Consulting (Veracity) created to provide agile, effective IT and business solutions for federal clients. Together, this joint venture brings streamlined contracting, extensive IT expertise, and proven reliability to support mission-critical federal initiatives.

Summary.

The Helpdesk Manager oversees all AV/IT Help Desk operations, ensuring timely ticket management and high-quality customer service. This role supervises Tier 1 and Tier 2 support activities and maintains compliance with contract response and resolution standards. This position is on-site at Fort Leonard Wood. This opportunity is contingent upon award. The selected candidate may be hired as either an ESPS employee or Veracity employee, depending on project planning and organizational needs. The employing entity will not affect the day-to-day responsibilities or expectations of the position.

Responsibilities.

Manage daily AV/IT Help Desk workflow and technician assignments.
Monitor ticket volumes, priorities, and resolution time compliance.
Oversee escalation processes to Tier 2 support.
Ensure accurate tracking, documentation, and reporting within the ticketing system.
Maintain helpdesk knowledge base, FAQs, and troubleshooting guides.
Provide coaching, performance feedback, and training for helpdesk staff.
Produce ticket analytics and trend reports for management and the COR.
Support high-visibility events requiring coordinated helpdesk readiness.
Coordinate with AV/IT technicians, vendors, and MSCoE G6 IT staff.

Requirements

Qualifications.

Minimum Education and Experience.

Associate degree in IT, AV, or related field, or equivalent experience.
3 years of helpdesk or IT/AV technical support leadership experience.


Preferred Qualifications.

CompTIA A+ required; Network+ or Security+ preferred.
Experience in DoD or federal IT service desk environments.
Familiarity with AV equipment, IT systems, and collaboration tools.


Knowledge, Skills, and Abilities.

Strong understanding of IT/AV troubleshooting processes.
Excellent communication and customer service orientation.
Ability to analyze data and identify performance trends.
Skilled in ticketing systems and IT service workflows.


Other Requirements.

Secret clearance required.
Ability to work occasional evenings or weekends for special events.


Work Environment.

Helpdesk setting with frequent phone and user interaction.
Coordination with technicians across multiple facilities.


Physical Abilities 

Ability to sit for extended periods and work at a computer workstation.
Occasional walking or light equipment handling up to 20 lbs.


Benefits. ESC offers competitive benefits including medical, dental, vision, individualized savings plans, short term disability, life insurance, and paid time off.


Who We Are. At ESC, our mission is to build a substantial, sustainable business to serve as a generational economic engine for the Eastern Shawnee Tribe of Oklahoma. We achieve our goals and work together by following our four simple values:

- Commitment: We remain focused on our mission in everything we do.

- Integrity: We do what's right. 

- Trust: We build trust through respect, honesty, and follow-through.

- Excellence: We aim high and take pride in raising the standard.


EEO. ESC provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local law.

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