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Helpdesk Manager Jobs (NOW HIRING)

Adams State University

Helpdesk Manager

Alamosa, CO · On-site

$52.20K - $62.60K/yr

This position is responsible for the management of the CS helpdesk including oversight of all aspects of the initial requests for technical support from campus constituents This position requires ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Helpdesk Manager RTP,Durham, NC/Hybrid 12 Months The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities.

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

Internet Brands

Helpdesk Supervisor

El Segundo, CA

Govern AI-Powered Knowledge Management: Direct the strategy for a centralized, AI-enhanced knowledge base. Ensure Helpdesk Standard Operating Procedures (SOPs) are rigorously maintained and properly ...

krg technology inc

Helpdesk

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

Helpdesk Location: Scottsdale, AZ Duration: Contract 1. Minimum 2 (Two) years of work experience in ... Use the Incident Management System to document and manage problems and work requests and their ...

Emerson Hospital

Supervisor Helpdesk

Concord, MA · On-site

Helpdesk Supervisor - IT Support & Service Desk OperationsLead a High-Performing IT Helpdesk Team ... Manage escalated technical issues and serve as a senior point of contact for troubleshooting ...

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Helpdesk Manager information

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$37.5K

$83.8K

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How much do helpdesk manager jobs pay per year?

As of May 30, 2026, the average yearly pay for helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

More about Helpdesk Manager jobs
What cities are hiring for Helpdesk Manager jobs? Cities with the most Helpdesk Manager job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Manager jobs? States with the most job openings for Helpdesk Manager jobs include:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in the United States as of May 2026, with employment types broken down into 2% Full Time, 87% Part Time, 4% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Helpdesk Manager

Helpdesk Manager

Digital Consultants, LLC

Waynesville, MO • On-site

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Job description

Description:

Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.?We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it’s the Digital family.


Digital Consultants seeks a Helpdesk Manager to oversee AV/IT Help Desk operations supporting MSCoE G6 at Fort Leonard Wood. This role ensures efficient ticket management, high-quality customer service, and compliance with contract performance standards. The Helpdesk Manager leads Tier 1 and Tier 2 support operations and ensures service delivery aligns with mission requirements.


Location: Fort Leonard Wood, MO


Duties to include:

  • Manage daily AV/IT Help Desk operations and technician assignments
  • Monitor ticket queues, priorities, and resolution timelines
  • Oversee escalation processes and Tier 2 support coordination
  • Ensure accurate ticket tracking, documentation, and reporting
  • Maintain knowledge base, FAQs, and troubleshooting documentation
  • Provide coaching, performance feedback, and training to helpdesk staff
  • Generate ticket analytics and trend reports for leadership and COR
  • Support high-visibility events requiring coordinated helpdesk readiness
  • Coordinate with AV/IT technicians, vendors, and government personnel
Requirements:
  • Clearance: Secret
  • Certifications: CompTIA A+ required, Network+ or Security+ preferred
  • Education: Associate degree in IT, AV, or related field (or equivalent experience).
  • Experience:
    • Minimum 3 years of helpdesk or IT/AV technical support leadership experience
    • Experience in DoD or federal service desk environments preferred
    • Strong understanding of IT/AV troubleshooting processes
    • Experience with ticketing systems and IT service workflows
    • Excellent communication and customer service skills
    • Ability to analyze data and identify performance trends
    • Ability to lead teams and manage operational workflows
  • Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally.

Benefits: The company offers the following benefits to permanent, full-time employees:

  • Paid Time Off (PTO)
  • Group health plans
  • Income protection and supplemental benefits
  • 401(k) plan with company matching
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Pet insurance options
  • Employee Assistance Program (EAP)

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.


We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants' job openings or applying for a position, please email recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information so we can assist you.