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Helpdesk Manager Jobs (NOW HIRING)

Adams

Helpdesk Manager

Alamosa, CO

$52K - $62K/yr

This position is responsible for the management of the CS helpdesk including oversight of all aspects of the initial requests for technical support from campus constituents This position requires ...

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

They are seeking an experienced IT Helpdesk Manager to lead their helpdesk team in Denver, focusing on team development, service delivery, and process improvement. Responsibilities : • Lead and ...

True Anomaly

IT Helpdesk Manager

Long Beach, CA · On-site

$110K - $145K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Long Beach helpdesk team and serve as the on-the-ground management presence for our most junior office. This is a player ...

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

$105K - $140K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Denver helpdesk team and serve as the primary management presence for our Colorado-based technicians. This is a player-coach ...

City of Columbia, SC

IT HELPDESK MANAGER

Columbia, SC · On-site

$61K - $78K/yr

Six (6) years of relevant prior experience in a technical or help desk support/service environment; * Two (2) years of relevant prior management experience preferred; * Prior experience in local ...

True Anomaly

IT Helpdesk Manager

Long Beach, CA · On-site

They are looking for an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, providing hands-on leadership and developing a culture of accountability and continuous improvement.

firstPRO, Inc

Help Desk Manager

Boston, MA · On-site

firstPRO is now accepting resumes for a Helpdesk Manager in Boston, MA. This is a contract to hire position Position Summary The Manager, Desktop Support oversees the day‑to‑day operations, staff ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

Driscoll

Help Desk Specialist

Corpus Christi, TX · On-site

Other duties as assigned by the Helpdesk Manager. * Perform the following duties: System & Desk-side Services * User account creation * Password resets * Print services * Basic system troubleshooting

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How much do helpdesk manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
More about Helpdesk Manager jobs
What cities are hiring for Helpdesk Manager jobs? Cities with the most Helpdesk Manager job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Manager jobs? States with the most job openings for Helpdesk Manager jobs include:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 82% Full Time, 12% Part Time, 2% Contract, and 3% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Helpdesk Manager

Eastern Shawnee Companies LLC

Fort Leonard Wood, MO • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 25 days ago

Job description

Description:

The Eastern Shawnee - Veracity JV is a tribally-owned 8(a) certified strategic joint venture between Eastern Shawnee Professional Services (ESPS) and Veracity Consulting (Veracity) created to provide agile, effective IT and business solutions for federal clients. Together, this joint venture brings streamlined contracting, extensive IT expertise, and proven reliability to support mission-critical federal initiatives.

Summary.

The Helpdesk Manager oversees all AV/IT Help Desk operations, ensuring timely ticket management and high-quality customer service. This role supervises Tier 1 and Tier 2 support activities and maintains compliance with contract response and resolution standards. This position is on-site at Fort Leonard Wood. This opportunity is contingent upon award. The selected candidate may be hired as either an ESPS employee or Veracity employee, depending on project planning and organizational needs. The employing entity will not affect the day-to-day responsibilities or expectations of the position.

Responsibilities.

• Manage daily AV/IT Help Desk workflow and technician assignments.
• Monitor ticket volumes, priorities, and resolution time compliance.
• Oversee escalation processes to Tier 2 support.
• Ensure accurate tracking, documentation, and reporting within the ticketing system.
• Maintain helpdesk knowledge base, FAQs, and troubleshooting guides.
• Provide coaching, performance feedback, and training for helpdesk staff.
• Produce ticket analytics and trend reports for management and the COR.
• Support high-visibility events requiring coordinated helpdesk readiness.
• Coordinate with AV/IT technicians, vendors, and MSCoE G6 IT staff.

Requirements:Qualifications.

Minimum Education and Experience.

• Associate degree in IT, AV, or related field, or equivalent experience.
• 3 years of helpdesk or IT/AV technical support leadership experience.


Preferred Qualifications.

• CompTIA A+ required; Network+ or Security+ preferred.
• Experience in DoD or federal IT service desk environments.
• Familiarity with AV equipment, IT systems, and collaboration tools.


Knowledge, Skills, and Abilities.

• Strong understanding of IT/AV troubleshooting processes.
• Excellent communication and customer service orientation.
• Ability to analyze data and identify performance trends.
• Skilled in ticketing systems and IT service workflows.


Other Requirements.

• Secret clearance required.
• Ability to work occasional evenings or weekends for special events.


Work Environment.

• Helpdesk setting with frequent phone and user interaction.
• Coordination with technicians across multiple facilities.


Physical Abilities

• Ability to sit for extended periods and work at a computer workstation.
• Occasional walking or light equipment handling up to 20 lbs.


Benefits. ESC offers competitive benefits including medical, dental, vision, individualized savings plans, short term disability, life insurance, and paid time off.


Who We Are. At ESC, our mission is to build a substantial, sustainable business to serve as a generational economic engine for the Eastern Shawnee Tribe of Oklahoma. We achieve our goals and work together by following our four simple values:

- Commitment: We remain focused on our mission in everything we do.

- Integrity: We do what’s right.

- Trust: We build trust through respect, honesty, and follow-through.

- Excellence: We aim high and take pride in raising the standard.


EEO. ESC provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local law.