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Helpdesk Manager Jobs (NOW HIRING)

MCCORVEY COMPANIES

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related ... Utilize the device management systems, mobile device management and the identity management system ...

Rx Technology

Helpdesk Dispatch

San Antonio, TX · On-site

$18 - $24.25/hr

Responsible for managing incoming service requests, prioritizing tickets, and dispatching technical ... Help Desk team to meet SLA targets. Escalate complex issues to senior technical staff when ...

Siffron, Inc

Helpdesk Analyst

Rockford, IL · On-site

$43K - $60K/yr

Skilled at managing multiple tasks concurrently. * Ability to travel to other siffron locations will be required. * Effective at projecting a responsive, customer service attitude to other ...

NTT DATA North America

Helpdesk Associate

Charlotte, NC · On-site

$18 - $24.50/hr

The Helpdesk Associate role focuses on supporting enterprise-wide data cleanup initiatives and ... case management tools • Strong attention to detail and ability to track multiple user ...

SDTEK

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

SDTEK has earned the coveted CompTIA Managed Services Trustmark and has an A+ rating with the BBB ... We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun ...

SolarWinds

Helpdesk Analyst

Austin, TX · On-site

$20.25 - $27.75/hr

Join us in our mission to help customers accelerate business transformation with simple, powerful ... Perform other duties as assigned by management in support of broader IT and business priorities ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Ability to prioritize tasks and manage time effectively in a fast-paced environment

Northwoodspace

Helpdesk Specialist

Torrance, CA · On-site

$75K - $102K/yr

Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one ... Basic Qualifications: * 3+ years of professional experience in an IT support or help desk ...

Enchanted Rock

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Manage user lifecycle activities including onboarding, offboarding, account provisioning, device ... helpdesk environments. * Working knowledge of: * Microsoft 365 administration (basic to ...

MCH Consulting Services LLC

Helpdesk Technician

Oxnard, CA · On-site

$21.25 - $28.50/hr

Candidate will be able to operate the help desk, record trouble calls and messages, and maintain ... Perform account management by giving users the appropriate group, organizational account, and ...

Troy University

Helpdesk Operator

Troy, AL · On-site

Posting Details Position Information Posting Number SF2435P Position Title Helpdesk Operator Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

Cloudforce

Helpdesk Lead

National Harbor, MD

$60K - $80K/yr

Manage, mentor and train Tier 1/2 staff to reduce escalation volume. Qualifications: * 3+ years of IT support experience with exposure to advanced troubleshooting or escalation. * Hands-on experience ...

Apexon

Helpdesk Support

New Castle, DE

$19.50 - $26.25/hr

With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers. We work in the areas of digital ...

Ingles Markets

Helpdesk Technician

Black Mountain, NC

$19 - $25.75/hr

The Position The Help Desk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email. If you are looking ...

Infojini Inc

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

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Helpdesk Manager information

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$37.5K

$83.8K

$124.5K

How much do helpdesk manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
More about Helpdesk Manager jobs
What cities are hiring for Helpdesk Manager jobs? Cities with the most Helpdesk Manager job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Manager jobs? States with the most job openings for Helpdesk Manager jobs include:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 3% Full Time, 89% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Helpdesk Specialist

Helpdesk Specialist

Riley Industrial Services Inc

Farmington, NM • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Be an early applicant

Job description

Helpdesk Specialist – Job Description

Position Title: Helpdesk Specialist
Department: Information Technology
Location: Farmington (with occasional travel to the remote offices if needed)
Employment Type: Full‑Time

Position Overview

The Helpdesk Specialist provides frontline technical support for approximately 130+ Windows PC users, 100+ mobile device users, 130+ VoIP phones, and 60+ networked printers across ten office locations in the Southwest region. This role ensures prompt resolution of IT issues, excellent customer service, and reliable day‑to‑day operation of the company’s technology environment.

The ideal candidate is highly organized, customer‑focused, and experienced in Microsoft‑based systems within a multi‑site environment.

Key Responsibilities

End‑User Support

  • Provide Tier 1–2 technical support for Windows desktop/laptop systems, mobile devices (iOS/Android), printers, and VoIP phones.
  • Respond to requests and communications in a timely and professional manner.
  • Troubleshoot hardware, software, and network issues; escalate to senior IT staff when necessary.
  • Assist users with Microsoft and other applications, account access, and system navigation.
  • Support remote workers and resolve connectivity issues.

Device & System Administration

  • Configure, deploy, and maintain Windows PCs, mobile devices, printers, and peripherals.
  • Manage user accounts, permissions, and security groups within Microsoft 365 and Active Directory.
  • Perform installation, updates, and patching of software and supported systems.


Network & Telecommunications Support

  • Provide basic support for network connectivity across all offices.
  • Configure and troubleshoot VoIP phones, voicemail, and call routing issues.

Operational Maintenance

  • Maintain accurate inventory of IT assets including but not limited to PCs, mobile devices, printers, and phones.
  • Document troubleshooting steps, procedures, and recurring issues.
  • Assist with lifecycle management, including device replacement and upgrades.
  • Monitor system alerts, backups, and routine maintenance tasks as assigned.

Customer Service & Communication

  • Deliver a high level of customer service to employees with varying levels of technical expertise.
  • Communicate issue status, resolutions, and recommendations clearly and professionally.
  • Work collaboratively with IT leadership to identify opportunities for process improvement.

Qualifications

Required

  • 2+ years of experience in a helpdesk, desktop support, or IT support role.
  • Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and standard business applications.
  • Experience supporting mobile devices (iOS and/or Android).
  • Familiarity with VoIP phone systems and networked printers.
  • Understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi).
  • Excellent problem‑solving skills and attention to detail.
  • Strong interpersonal and communication skills.

Preferred

  • Experience supporting multi‑site environments.
  • Familiarity with Active Directory, Azure AD, and MDM solutions (Intune, etc.).
  • CompTIA A+, Network+, or similar certification.
  • Experience in industrial services, field services, or similar environments.

Working Conditions

  • Occasional travel to regional office locations.
  • Ability to lift and carry equipment (up to 50 lbs.).
  • Must be able to work on-site full time; occasional after-hours support during outages or maintenance windows may be required.

Why Join Us?

  • Work in a dynamic and hands‑on IT environment supporting essential operations.
  • Opportunities for professional growth and cross‑training.
  • Contribute meaningfully to a team that supports critical industrial field services across the Southwest.
  • Medical, dental, and vision insurance
  • Paid Time Off/ Sick Time
  • 401(k) retirement plan with company contribution/ Profit Share Plan