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Helpdesk Manager Jobs (NOW HIRING)

ISPA Technology

Helpdesk Technician

Honolulu, HI · On-site

$19.75 - $26.75/hr

The role involves troubleshooting technical issues, managing service tickets, and ensuring user ... 2+ years of IT helpdesk or technical support experience, preferably in a DoD or government ...

Care Resource Community Health Center

HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

Other duties as assigned by Information Services department management. Culture of Service: 3 C's ... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ...

The Upper Deck Company

Helpdesk Technician

Carlsbad, CA · On-site

$27 - $29/hr

SUMMARY Overview of the position This IT helpdesk role is the first-line support person for IT at ... manage time effectively while also ensuring accuracy of work through attention to detail

MCH Consulting Services LLC

Helpdesk Technician

Oxnard, CA · On-site

$21.25 - $28.50/hr

Candidate will be able to operate the help desk, record trouble calls and messages, and maintain ... Perform account management by giving users the appropriate group, organizational account, and ...

authority

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

The Helpdesk Technician is responsible for technical support, assisting end users with their day-to-day technical duties and issues. Responsibilities: * Serve as the first point of contact for users ...

CESO, Inc.

Helpdesk Analyst

Rogers, AR · On-site

$48K - $76K/yr

Are you a Helpdesk Analyst looking to advance your IT career while working with a dynamic team of ... Manage employee onboarding and offboarding processes, including system activations, deactivations ...

Addison Group

Helpdesk Technician

Tulsa, OK · Remote

$20 - $24/hr

Helpdesk Technician Industry: Oil & Gas Location: Tulsa, OK Assignment Type: Direct Hire Pay: $20-24/hr Work Schedule: Monday-Friday, 8am-5pm Benefits: This position is eligible for medical, dental ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

US IT Solutions Inc

HelpDesk Engineer

Columbus, OH · On-site

The (O365/ID management- IT Service Desk Analyst) will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with ...

SDH Systems

Helpdesk Support

Des Moines, IA · On-site

$17 - $20/hr

Inventory Management -- Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment. * Ticket Management -- Respond to and resolve service requests within ...

New

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

Microsoft Office, Project, Visio, Outlook) and endpoint management tools. * Log and route service requests and incidents in an incident management system. * Provide a high level of customer service ...

Luzerne County

Helpdesk Technician

Wilkes Barre, PA

$43K - $45K/yr

Installs, configures and manages end-user workstations, thin clients, laptops, and mobile devices. Posts updates to County websites. Evaluates and tests new and updated applications for compatibility ...

Independent Living Systems

Helpdesk Technician I

Miami, FL · On-site

$19.25 - $25.75/hr

The Helpdesk Technician I will serve as the initial point of contact for technical assistance, managing support requests through various communication channels while maintaining a high level of ...

HII Nuclear Inc.

Helpdesk Analyst II

Los Alamos, NM · On-site

$18.75 - $25.50/hr

The Help Desk Analyst's role is to ensure proper computer operation so that end users can ... Alert management to emerging trends in incidents. Acquisition & Deployment * Assist in software ...

STULZ USA

Helpdesk Technician III

Denton, TX · On-site

$18.75 - $25.25/hr

Manage support tickets using the company's ticketing system, documenting work performed and ... Help maintain connectivity for printers, shared devices, and technology used in office and ...

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$83.8K

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How much do helpdesk manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
More about Helpdesk Manager jobs
What cities are hiring for Helpdesk Manager jobs? Cities with the most Helpdesk Manager job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Manager jobs? States with the most job openings for Helpdesk Manager jobs include:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 82% Full Time, 12% Part Time, 2% Contract, and 3% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Helpdesk Technician

Helpdesk Technician

ISPA Technology

Honolulu, HI • On-site

$19.75 - $26.75/hr

Full-time

Posted 25 days ago

Job description

Job Summary:
ISPA Technology is seeking a Helpdesk Technician to provide Tier 1 and Tier 2 support for a DoD virtual desktop environment. The role involves troubleshooting technical issues, managing service tickets, and ensuring user support for approximately 275 users in the Honolulu area.
Responsibilities:
• Provide Tier 1 and Tier 2 technical support via phone, email, ticketing systems, and in-person requests.
• Troubleshoot and resolve issues involving virtual desktops, user accounts, applications, peripherals, and connectivity.
• Log, prioritize, track, and resolve incidents within established SLA requirements.
• Escalate unresolved issues to senior technical staff when appropriate.
• Communicate clearly with users and provide timely status updates.
• Support VDI environments, including connectivity, performance, display, and application issues.
• Configure and troubleshoot thin clients, endpoint devices, printers, and peripherals.
• Assist with VDI client software installation and updates.
• Process account creation, password resets, account unlocks, and access changes.
• Follow DoD cybersecurity policies and report potential security incidents.
• Maintain accurate documentation of all support activities.
• Document troubleshooting steps and resolutions within the ticketing system.
• Contribute to knowledge base articles and standard operating procedures.
• Support exercises and operational requirements that may require extended hours.
Qualifications:
Required:
• Associate’s degree in Information Technology, Computer Science, or related field.
• High School Diploma plus 3 additional years of relevant experience (5+ years total) and at least one technical certification may be substituted.
• 2+ years of IT helpdesk or technical support experience, preferably in a DoD or government environment.
• Experience with IT ticketing systems (ServiceNow, Remedy, or similar).
• Strong troubleshooting skills in Windows environments and desktop applications.
• Familiarity with virtual desktop and thin-client technologies.
• Excellent customer service and communication skills.
• DoD 8570/8140 IAT Level I certification (CompTIA A+, Network+, or equivalent).
Preferred:
• CompTIA Security+ CE.
• Experience with VMware Horizon, Citrix, or similar VDI platforms.
• ITIL Foundation certification.
• Experience supporting SIPRNet/NIPRNet or classified environments.
• HDI Support Center Analyst (HDI-SCA) certification.
• Experience supporting military operations or exercises.
Company:
ISPA Technologyis a defense & space company providing system engineering, integration, and software development services. Founded in 2003, the company is headquartered in Panama City Beach, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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