ZipRecruiter

Log In

1

Helpdesk Manager Jobs (NOW HIRING)

Thrive

Helpdesk Technician

Louisville, KY

$18.25 - $24.75/hr

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Comfortable managing and updating technical documentation and support tickets. * Previous ...

MapleTronics Inc

Helpdesk Technician

Goshen, IN

$17.75 - $23.75/hr

MapleTronics believes in more than just delivering exceptional managed services. * We are a people ... The Helpdesk Technician is responsible for initial triage activities for all service requests ...

MapleTronics Computers

Helpdesk Technician

Goshen, IN

$17.75 - $23.75/hr

MapleTronics believes in more than just delivering exceptional managed services. * We are a people ... The Helpdesk Technician is responsible for initial triage activities for all service requests ...

Sdtek

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

SDTEK has earned the coveted CompTIA Managed Services Trustmark and has an A+ rating with the BBB ... We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun ...

CTMS

Helpdesk Technician

Akron, OH · On-site

$19.25 - $25.75/hr

They are seeking a Helpdesk Technician to provide technical support to clients, focusing on ... Manage and monitor internal assets to ensure accurate inventory records • Other duties may be ...

Collabera

Helpdesk Analyst

Highlands Ranch, CO · On-site

$21.50 - $29.50/hr

Track and update all incidents in the incident management system, ensuring that documentation is ... a technical customer support/helpdesk environment. Demonstrated analytical abilities in ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Ability to prioritize tasks and manage time effectively in a fast-paced environment

CNR Technologies

Helpdesk Engineer

Woodstock, GA · Hybrid

$20K - $35K/yr

Familiarity with Microsoft Office and ticketing/CRM systems is a plus Why Join CNR Technologies? We ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

Cloudforce

Helpdesk Lead

National Harbor, MD · On-site

$60K - $80K/yr

Manage, mentor and train Tier 1/2 staff to reduce escalation volume. Qualifications: * 3+ years of IT support experience with exposure to advanced troubleshooting or escalation. * Hands-on experience ...

TekSynap

Helpdesk Specialist

Kirtland, NM · On-site

RESPONSIBILITIES * Assist Systems Administrators by providing helpdesk support to keeps systems ... information management environment. "Technology moving at the speed of thought" embodies these ...

Marten Transport

Infrastructure Helpdesk

Mondovi, WI

... issues to management, development teams, end users, and unit leaders as needed. 4. Document all ... Develop help sheets and frequently asked questions lists for end users. 14. Included in on-call ...

TekSynap

Helpdesk Specialist

Albuquerque, NM

... helpdesk support to keeps systems functioning. * Installation, configuration, maintenance and ... information management environment. "Technology moving at the speed of thought" embodies these ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Helpdesk Analyst (1st Shift) Duration: 12+ months Location: Washington, DC The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

ArrowCore Group

HelpDesk Analyst

Needham, MA · On-site

$22.25 - $30.50/hr

Job Title: HelpDesk Analyst Location: Needham, MA Duration: 3 Months with possible extension Job responsibilities: 1. Inventory & Assessment o Catalog all IT assets in the existing closets. o ...

Troy University

Helpdesk Technician

Troy, AL · On-site

$18.75 - $25.25/hr

Posting Details Position Information Posting Number SF0864P Position Title Helpdesk Technician Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

US IT Solutions Inc

HelpDesk Engineer

Columbus, OH

The (O365/ID management- IT Service Desk Analyst) will provide first and second line technical support to internal staff. The successful candidate will require an aptitude for working with ...

next page

Showing results 1-20

People also search for

All JobsHelpdesk Manager Jobs

Helpdesk Manager information

See salary details

$37.5K

$83.8K

$124.5K

How much do helpdesk manager jobs pay per year?

As of May 30, 2026, the average yearly pay for helpdesk manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

More about Helpdesk Manager jobs
What cities are hiring for Helpdesk Manager jobs? Cities with the most Helpdesk Manager job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Manager jobs? States with the most job openings for Helpdesk Manager jobs include:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in the United States as of May 2026, with employment types broken down into 2% Full Time, 87% Part Time, 4% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Helpdesk Technician

Helpdesk Technician

Thrive

Louisville, KY

$18.25 - $24.75/hr

Full-time

Posted yesterday

Job description

As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.

This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.

Key Responsibilities:
  • Provide responsive, empathetic technical support via phone, email, and remote access tools.
  • Troubleshoot hardware, software, and network issues in live environment.
  • Participate in after-hours on-call rotation for emergency support.
  • Conduct equipment staging, setup, and testing ahead of field installation.
  • Document all customer interactions and resolutions accurately and promptly.
  • Assist with product testing, evaluation, and feedback for internal teams.
  • Maintain and update custom databases and client configurations.
  • Work collaboratively with team members to foster a learning and supportive environment.
  • Ensure all communications reflect professionalism and company values.
    Desired Attributes:
    • Empathetic communicator who prioritizes customer needs.
    • Calm under pressure, especially in high-stress situations.
    • Naturally curious and eager to learn new technologies.
    • Team-oriented with a supportive and collaborative mindset.
    • Organized and detail-oriented in all aspects of work.
    • Proactive and self-motivated with a strong work ethic.
    • Adaptable to shifting priorities and fast-paced environments.
    • Positive attitude with a willingness to go the extra mile.
      Qualifications:
      • Minimum 1 year of technical support experience in an end-user or help desk environment.
      • Familiarity with hardware/software troubleshooting and remote support tools.
      • Understanding of basic networking principles (e.g., IP addressing, routers, switches).
      • Experience with POS systems; FocusPOS or Gold Certification is a strong plus.
      • Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms.
      • Comfortable managing and updating technical documentation and support tickets.
      • Previous restaurant or hospitality experience (preferred, not required).
      • Participation in an after-hours support rotation or similar on-call structure.
      • Ability to assist in pre-installation setup and staging of IT equipment.
          What We Offer:
          • Competitive salary and benefits package.
          • Opportunities for professional development and growth.
          • A supportive and collaborative work environment.
          • Recognition for exceptional performance.

          Thrive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

          Join us and become a valued member of a team where your technical expertise is recognized and rewarded!