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Helpdesk Manager Jobs in Virginia (NOW HIRING)

Harmony Senior Services

Help Desk Manager

Roanoke, VA · On-site

4423 Pheasant Ridge Road, Roanoke, Virginia 24014 The Helpdesk Manager leads enterprise IT support operations for a geographically distributed senior living organization with 50+ communities. This ...

New

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ValidaTek, Inc.

Helpdesk Lead/CAB Manager

Arlington, VA · On-site

$79K - $132K/yr

As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they ...

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Helpdesk Support Location: Chesterfield, VA Duration: Long Term Onsite work Direct Client ... manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and ...

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

Helpdesk Analyst, Centreville, VA We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk ... Manage and support disaster recovery and business continuity solutions. - Maintain and ...

Agile Defense

Helpdesk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Helpdesk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... This role involves managing incidents, problems, and service requests, collaborating with users and ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

... O chains as defined by the contract. • Work with the technical/software team to ensure that ... Help Desk experience, or equivalent. • Familiarity with network infrastructure • CBP BI ...

22nd Century

HelpDesk Analyst

Sterling, VA

$20.25 - $27.75/hr

Responsible for managing trouble tickets and key issues related to the ongoing operations of the ... Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will ...

Corps Solutions

Helpdesk Lead

Quantico, VA · On-site

$70K - $170K/yr

Helpdesk Lead Quantico, VA The Helpdesk Lead reports to and receives work direction derivatives ... Manage and validate VTC scheduling across MSTP, including complex or multiagency VTC events ...

Corps Solutions

Helpdesk Lead

Quantico, VA · On-site

$70K - $170K/yr

Helpdesk Lead Quantico, VA The Helpdesk Lead reports to and receives work direction derivatives ... Manage and validate VTC scheduling across MSTP, including complex or multiagency VTC events ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support ... Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Virginia

Helpdesk Manager information

See Virginia salary details

$37.2K

$83.1K

$123.4K

How much do helpdesk manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for helpdesk manager in Virginia is $83,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Virginia? The most popular types of Helpdesk jobs in Virginia are:
What cities in Virginia are hiring for Helpdesk Manager jobs? Cities in Virginia with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, 11% Hybrid, and 22% Remote job distribution, with an average salary of $83,063 per year, or $39.9 per hour.
Help Desk Manager

Help Desk Manager

Harmony Senior Services

Roanoke, VA • On-site

Full-time

Retirement

Posted 2 days ago

New

Harmony Senior Services rating

4.2

Company rating: 4.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

4423 Pheasant Ridge Road, Roanoke, Virginia 24014Job DescriptionThe Helpdesk Manager leads enterprise IT support operations for a geographically distributed senior living organization with 50+ communities. This role is responsible for delivering reliable, responsive, and operationally critical technology support across corporate offices and communities, with strong ownership of access and identity management, vendor relationships, enterprise telephony, internet and carrier services, mobile devices, and end-user computing.
The Helpdesk Manager works closely with the Infrastructure & Network and Business Applications teams to ensure seamless support and operational continuity.

Leadership & Team Management

Lead, coach, and develop a Helpdesk team

Establish staffing models and escalation coverage

Train technicians on support workflows

Set performance metrics and drive continuous improvement

Helpdesk Operations & Escalation

Own daily helpdesk operations across all locations

Act as primary escalation point for critical incidents

Coordinate with Infrastructure & Network and Business Applications teams

Ensure consistent ticket documentation

Access & Identity Management

Own user provisioning and deprovisioning across Microsoft 365, SaaS applications, and devices

Ensure timely onboarding and offboarding aligned with HR

Enforce role-based access and least-privilege principles

Oversee device provisioning tied to access identity

Support audits and compliance

Vendor & Service Provider Management

Manage vendors including Microsoft, RingCentral, ISPs, Verizon

Own SLAs, escalations, renewals, and performance reviews

Reduce vendor fragmentation

Enterprise Telephony - RingCentral

Manage enterprise phone system across communities

Handle user provisioning, call routing, E911

Escalation owner for telephony outages

Internet & Carrier Services

Manage multi-carrier internet environments

Coordinate installs, outages, and upgrades

Partner with Infrastructure team

Mobility Management - Verizon

Manage devices, plans, billing, upgrades

Ensure security and cost management

PC and Tablet Computing Configuration & Lifecycle Management

Manage device imaging, deployment, refresh cycles

Track assets, warranties, and decommissioning

Why Harmony?

  • 401k + Fulltime & Part-time Benefits Packages

  • Training, Development & Career Laddering

  • Great work-life balance

  • Flexible Scheduling

What Harmony Senior Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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