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Helpdesk Manager Jobs in Virginia (NOW HIRING)

MDW Associates

Helpdesk Manager

Virginia Beach, VA · On-site

$90K - $150K/yr

The Helpdesk Manager will provide leadership, supervision, and operational oversight for a team responsible for delivering Tier 1 support, user training, issue resolution, reporting, process ...

MDW Associates

Helpdesk Manager

Virginia Beach, VA

The Helpdesk Manager will provide leadership, supervision, and operational oversight for a team responsible for delivering Tier 1 support, user training, issue resolution, reporting, process ...

Harmony Senior Services

Help Desk Manager

Roanoke, VA · On-site

4423 Pheasant Ridge Road, Roanoke, Virginia 24014 The Helpdesk Manager leads enterprise IT support operations for a geographically distributed senior living organization with 50+ communities. This ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet

Help Desk Manager Level I

Arlington, VA · On-site

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

Helpdesk Analyst, Centreville, VA We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk ... Manage and support disaster recovery and business continuity solutions. - Maintain and ...

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Helpdesk Support Location: Chesterfield, VA Duration: Long Term Onsite work Direct Client ... manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Responsible for managing trouble tickets and key issues related to the ongoing operations of the ... Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support ... Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

... O chains as defined by the contract. • Work with the technical/software team to ensure that ... Help Desk experience, or equivalent. • Familiarity with network infrastructure • CBP BI ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Virginia

Helpdesk Manager information

See Virginia salary details

$37.2K

$83.1K

$123.4K

How much do helpdesk manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for helpdesk manager in Virginia is $83,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Virginia? The most popular types of Helpdesk jobs in Virginia are:
What cities in Virginia are hiring for Helpdesk Manager jobs? Cities in Virginia with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Virginia as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,063 per year, or $39.9 per hour.

Helpdesk Manager

MDW Associates

Virginia Beach, VA • On-site

$90K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

MDW Associate is seeking a Helpdesk Manager to support the Naval Special Warfare (NSW) Force's Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) environment.
The Helpdesk Manager will lead and oversee Defense Agencies Initiative (DAI) helpdesk operations supporting Naval Special Warfare (NSW) financial management and accounting users. The Helpdesk Manager will provide leadership, supervision, and operational oversight for a team responsible for delivering Tier 1 support, user training, issue resolution, reporting, process improvement, and business process automation initiatives.
The successful candidate will serve as the primary interface between government stakeholders, DAI users, and contractor personnel, ensuring efficient support operations, timely issue resolution, and continuous improvement of service delivery processes.
This role is fully remote.
The Helpdesk Manager may perform a combination of some or all of the following duties:
  • Monitoring unresolved Production Support Requests (PSRs) and trouble tickets.
  • Preparing recurring operational status reports.
  • Ensuring compliance with established Service Legal Agreements (SLAs).
  • Lead the helpdesk process improvement initiatives through automation, including dashboard development and robotic process automation (RPA).
  • Leveraging expertise in financial, accounting, auditing, and reporting systems to improve operational efficiency.
  • Developing and delivering user training and creating supplemental learning materials.
  • Maintaining training schedules, supporting business process standardization, authoring and updating process documentation and user handbooks, and establishing communities of practice.
  • Collaborating with Government stakeholders to ensure DAI business processes, training, and operating procedures remain accurate, effective, and aligned with organizational requirements.

Required Experience/Skills:
  • Minimum of five (5) years of Department of Defense (DoD) experience within the last ten (10) years supporting and managing large, complex programs utilizing Oracle Federal Financials.
  • Minimum of seven (7) years of experience providing direct support for Defense Agencies Initiative (DAI) financial and accounting operations.
  • Demonstrated experience leading teams in a helpdesk, customer support, program management, or service delivery environment.
  • Experience managing support operations for enterprise financial management systems.
  • Strong analytical, organizational, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills.
  • Proficiency with Microsoft Office applications, reporting tools, and collaboration platforms.

Preferred Experience/Skills:
  • Experience serving as a project lead, team lead, program lead, or equivalent leadership role.
  • Agile certification or experience working in Agile project environments.
  • Experience supporting DAI modules including:
    • Budget to Report (B2R)
    • Cost Accounting
    • Procure to Pay (P2P)
    • Oracle Time and Labor (OTL)
    • Oracle Analytics Server (OAS)
    • Order to Cash (O2C)
  • Experience supporting Department of Defense financial management operations.
  • Experience developing performance metrics, dashboards, and executive reports.
  • Knowledge of AI-powered tools, automation technologies, and process improvement methodologies.
  • Minimum of one (1) year of experience utilizing AI tools and integration technologies.
  • Experience implementing or supporting Robotic Process Automation (RPA) solutions.

Education Requirement(s):
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance, Management, or a related field

Security Requirement(s):
  • Public Trust - Candidates for this position must be submitted for a background investigation in order to satisfy government requirements.

Company Description
Incorporated in 2012, MDW is a small business headquartered in McLean, VA with offices in Huntsville, AL. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work.
Our core capabilities include:
  • Strategic Planning
  • Cost Estimating
  • Budget Programming and Justification
  • Budget Execution
  • Acquisition Management
  • Financial Systems Support & Integration

MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law.
Additional Information
We offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to:
  • Health
  • Dental
  • Vision
  • Group Life Insurance/Long Term Disability/Short Term Disability
  • Retirement/401(k)
  • Flexible Leave Policy

All your information will be kept confidential according to EEO guidelines.

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