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Helpdesk Manager Jobs in Virginia (NOW HIRING)

ActioNet

Help Desk Manager Level I

Arlington, VA · On-site

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help ...

GDIT

Helpdesk

Manassas, VA

$70K - $95K/yr

Yes Helpdesk At GDIT, people are our differentiators. As a Help Desk Technician, you will help ... Documenting and tracking customer incidents and requests via ticketing management system.

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Helpdesk Support Location: Chesterfield, VA Duration: Long Term Onsite work Direct Client ... manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and ...

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Helpdesk Manager information

See Virginia salary details

$37.2K

$83.1K

$123.4K

How much do helpdesk manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for helpdesk manager in Virginia is $83,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Virginia?

The most popular types of Helpdesk jobs in Virginia are:

What cities in Virginia are hiring for Helpdesk Manager jobs?

Cities in Virginia with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Virginia as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,063 per year, or $39.9 per hour.

Service Delivery Manager / Helpdesk Manager

Fairfax, VA • On-site

Code Plus Inc
IT Services • 51 - 200 employees
Learn more about Code Plus Incexternal

Full-time

Posted 6 days ago

Job description

Service Delivery Manager / Help Desk Manager

Location: Washington, DC – On-Site

About CODEplus

CODEplus, Inc. is an established information technology services company supporting federal government customers with IT operations, software development, service desk, cybersecurity, and technical support services. For more than 31 years, CODEplus has focused on delivering responsive, high-quality technology solutions to meet the mission needs of our government clients.

CODEplus is seeking an experienced Service Delivery Manager / Help Desk Manager to lead Service Desk operations supporting a federal government customer in Washington, DC. This position is on-site.

Position Overview

The Service Delivery Manager is responsible for the overall management and performance of Service Desk operations and serves as a primary interface between CODEplus and Government stakeholders, including the Contracting Officer (CO), Contracting Officer’s Representative (COR), and agency/OCIO leadership.

The manager will lead technical support personnel, oversee day-to-day service delivery, ensure compliance with service-level requirements, manage escalations, and drive continuous improvement of Service Desk processes and customer experience.

Key Responsibilities
  • Manage two Service Desks, including staffing, scheduling, workload assignments, performance, and service-level requirements.
  • Supervise, mentor, and provide technical leadership to Service Desk and technical support personnel.
  • Serve as the primary escalation point for complex customer and technical support issues.
  • Work directly with Government leadership, COR, CO, OCIO personnel, and other contractors to address operational priorities and service delivery requirements.
  • Monitor ServiceNow ticket activity, service demand, SLA performance, customer feedback, and operational metrics; develop reports and recommend improvements.
  • Develop, review, and maintain Standard Operating Procedures (SOPs), knowledge articles, workflows, and technical support procedures.
  • Support incident and problem management, new technology deployments, software/hardware testing, and OCIO projects.
  • Oversee the IT Asset Management lifecycle for end-user computing devices, including receiving, inventory, imaging, testing, deployment, recovery, repair, refresh, and decommissioning.
  • Ensure Service Desk activities comply with contract requirements, IT security requirements, federal policies, and IT service management best practices.
  • Identify opportunities to improve processes, workflows, automation, service quality, and customer experience.
Qualifications
  • Significant experience managing a federal government IT Service Desk or Help Desk in a fast-paced IT operations environment.
  • Strong leadership experience managing technical support personnel, competing priorities, escalations, and customer service requirements.
  • Hands-on knowledge of ServiceNow, Microsoft 365, Windows 11, Azure, Cisco Secure Client, Zscaler, Apple iOS, networking, AV/telecommunications, and end-user computing technologies.
  • Experience with ITSM processes, incident/problem management, knowledge management, SLA reporting, and operational performance metrics.
  • Experience managing IT assets, desktop/device refreshes, imaging, deployment, inventory, security remediation, and decommissioning.
  • Strong analytical, problem-solving, organizational, written, and verbal communication skills.
  • Ability to interact professionally with senior Government officials, technical teams, end users, and contractor personnel.
Preferred Qualifications
  • 10+ years of experience managing Service Desk/Help Desk operations and technical support personnel.
  • Federal Government IT support experience; NLRB experience or knowledge is a plus.
  • ITIL Foundation certification and demonstrated knowledge of ITIL/ITSM service management best practices.