Helpdesk Manager
Virginia Beach, VA · On-site
MDW Associate is seeking a Helpdesk Manager to support the Naval Special Warfare (NSW) Force's Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) environment. The Helpdesk Manager ...
Virginia Beach, VA · On-site
MDW Associate is seeking a Helpdesk Manager to support the Naval Special Warfare (NSW) Force's Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) environment. The Helpdesk Manager ...
Virginia Beach, VA · On-site
MDW Associate is seeking a Helpdesk Manager to support the Naval Special Warfare (NSW) Force's Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) environment. The Helpdesk Manager ...
Virginia Beach, VA · On-site
$90K - $150K/yr
MDW Associate is seeking a Helpdesk Manager to support the Naval Special Warfare (NSW) Force's Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) environment. The Helpdesk Manager ...
Virginia Beach, VA · On-site
$90K - $150K/yr
MDW Associate is seeking a Helpdesk Manager to support the Naval Special Warfare (NSW) Force's Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) environment. The Helpdesk Manager ...
Centreville, VA · On-site
$20.25 - $27.75/hr
Helpdesk Analyst Qualifications: - Associates/bachelor's degree in IT or related field. - Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365. - Experience ...
Centreville, VA · On-site
$20.25 - $27.75/hr
Helpdesk Analyst Qualifications: - Associates/bachelor's degree in IT or related field. - Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365. - Experience ...
$20.25 - $27.75/hr
S. CITIZENSHIP with full background investigation required REQUIRED Associate's degree and a ... Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will ...
$20.25 - $27.75/hr
S. CITIZENSHIP with full background investigation required REQUIRED Associate's degree and a ... Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will ...
Fairfax, VA · On-site
$14.25 - $19.50/hr
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including: * Medical, pharmacy, dental and vision coverage. * 401(k) and Roth 401(k) ...
Fairfax, VA · On-site
$14.25 - $19.50/hr
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including: * Medical, pharmacy, dental and vision coverage. * 401(k) and Roth 401(k) ...
Sterling, VA · On-site
$20.25 - $27.75/hr
CITIZENSHIP with full background investigation required REQUIRED • Associate's degree and a ... Help Desk experience, or equivalent. • Familiarity with network infrastructure • CBP BI ...
Sterling, VA · On-site
$20.25 - $27.75/hr
CITIZENSHIP with full background investigation required REQUIRED • Associate's degree and a ... Help Desk experience, or equivalent. • Familiarity with network infrastructure • CBP BI ...
Quantico, VA · On-site
They are seeking a Helpdesk Specialist to provide advanced, reliable, and secure communications and ... Administrator Associate (MCA) (desired) • VMWare Certified Professional (VCP) (desired) • ...
Quantico, VA · On-site
They are seeking a Helpdesk Specialist to provide advanced, reliable, and secure communications and ... Administrator Associate (MCA) (desired) • VMWare Certified Professional (VCP) (desired) • ...
Helpdesk Support III Job Title for Careers Page: Helpdesk Specialist Location: Quantico, VA ... Associate (MCA) (desired) VMWare Certified Professional (VCP) (desired) Android/iOS Mobile Device ...
Helpdesk Support III Job Title for Careers Page: Helpdesk Specialist Location: Quantico, VA ... Associate (MCA) (desired) VMWare Certified Professional (VCP) (desired) Android/iOS Mobile Device ...
Quantico, VA · On-site
Helpdesk Support III Job Title for Careers Page: Helpdesk Specialist Location: Quantico, VA ... Associate (MCA) (desired) VMWare Certified Professional (VCP) (desired) Android/iOS Mobile Device ...
Quantico, VA · On-site
Helpdesk Support III Job Title for Careers Page: Helpdesk Specialist Location: Quantico, VA ... Associate (MCA) (desired) VMWare Certified Professional (VCP) (desired) Android/iOS Mobile Device ...
Quantico, VA · On-site
The Diar/Helpdesk Specialist ensures the technical accuracy of the organization's personnel records ... Associate's Degree in IT, Business Administration, or a related field * DoD 8140/8570.01-M IAT ...
Quantico, VA · On-site
The Diar/Helpdesk Specialist ensures the technical accuracy of the organization's personnel records ... Associate's Degree in IT, Business Administration, or a related field * DoD 8140/8570.01-M IAT ...
Education: Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience) * Experience: 1-2+ years of IT support/helpdesk experience ...
Education: Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience) * Experience: 1-2+ years of IT support/helpdesk experience ...
Ensure all store associates have clarity on goals and action plans ... Provide feedback to help support the creation of clear action plans that optimize results. Manage ...
Ensure all store associates have clarity on goals and action plans ... Provide feedback to help support the creation of clear action plans that optimize results. Manage ...
Quantico, VA · On-site
$60K - $70K/yr
The Help Desk Specialist manages day-to-day operations for the Learning Support System section ... Associate's Degree in IT, Business Administration, or a related field * Moodle Admin Basics * HDI ...
Quantico, VA · On-site
$60K - $70K/yr
The Help Desk Specialist manages day-to-day operations for the Learning Support System section ... Associate's Degree in IT, Business Administration, or a related field * Moodle Admin Basics * HDI ...
Herndon, VA · On-site
$16/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) * Experience: 1-2+ years of IT support/helpdesk experience, preferred
Herndon, VA · On-site
$16/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) * Experience: 1-2+ years of IT support/helpdesk experience, preferred
Sterling, VA · On-site
$16/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) * Experience: 1-2+ years of IT support/helpdesk experience, preferred
Sterling, VA · On-site
$16/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) * Experience: 1-2+ years of IT support/helpdesk experience, preferred
Herndon, VA · On-site
$16/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) * Experience: 1-2+ years of IT support/helpdesk experience, preferred
Herndon, VA · On-site
$16/hr
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) * Experience: 1-2+ years of IT support/helpdesk experience, preferred
Quantico, VA · On-site
$60K - $70K/yr
The Help Desk Specialist manages day-to-day operations for the Learning Support System section ... Associate's Degree in IT, Business Administration, or a related field * Moodle Admin Basics * HDI ...
Quantico, VA · On-site
$60K - $70K/yr
The Help Desk Specialist manages day-to-day operations for the Learning Support System section ... Associate's Degree in IT, Business Administration, or a related field * Moodle Admin Basics * HDI ...
$60K - $70K/yr
The Help Desk Specialist manages day-to-day operations for the Learning Support System section ... Associate's Degree in IT, Business Administration, or a related field * Moodle Admin Basics * HDI ...
$60K - $70K/yr
The Help Desk Specialist manages day-to-day operations for the Learning Support System section ... Associate's Degree in IT, Business Administration, or a related field * Moodle Admin Basics * HDI ...
Springfield, VA · On-site
$45K - $52K/yr
USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for ... High school diploma or GED and six years of relevant experience; or an Associate's degree and four ...
Quick apply
Springfield, VA · On-site
$45K - $52K/yr
USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for ... High school diploma or GED and six years of relevant experience; or an Associate's degree and four ...
Quantico, VA · On-site
$60K - $70K/yr
The Diar/Helpdesk Specialist ensures the technical accuracy of the organization's personnel records ... Associate's Degree in IT, Business Administration, or a related field * DoD 8140/8570.01-M IAT ...
Quantico, VA · On-site
$60K - $70K/yr
The Diar/Helpdesk Specialist ensures the technical accuracy of the organization's personnel records ... Associate's Degree in IT, Business Administration, or a related field * DoD 8140/8570.01-M IAT ...
$14.30 - $15.99
12% of jobs
$17.47 is the 25th percentile. Wages below this are outliers.
$15.99 - $17.68
15% of jobs
The median wage is $19.33 / hr.
$17.68 - $19.37
24% of jobs
$19.37 - $21.06
13% of jobs
$21.06 - $22.75
9% of jobs
$23.06 is the 75th percentile. Wages above this are outliers.
$22.75 - $24.44
16% of jobs
$24.44 - $26.13
5% of jobs
$26.13 - $27.82
2% of jobs
$27.82 - $29.51
3% of jobs
$29.51 - $31.20
0% of jobs
$31.20 - $32.89
1% of jobs
$14
$21
$32
| Aspect | Helpdesk Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications like CompTIA A+ | High school diploma; certifications like Customer Service Certification can be a plus |
| Work Environment | IT support centers, corporate offices, remote | Call centers, retail, online support platforms |
| Employer & Industry Usage | IT companies, tech support firms, corporate IT departments | Retail, e-commerce, service industries |
| Common Search & Comparison Intent | Helpdesk Associate vs Customer Support Specialist |
Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

Full-time
Medical, Dental, Vision, Life, Retirement
Posted 12 days ago
MDW Associate is seeking a Helpdesk Manager to support the Naval Special Warfare (NSW) Force's Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) environment.
The Helpdesk Manager will lead and oversee Defense Agencies Initiative (DAI) helpdesk operations supporting Naval Special Warfare (NSW) financial management and accounting users. The Helpdesk Manager will provide leadership, supervision, and operational oversight for a team responsible for delivering Tier 1 support, user training, issue resolution, reporting, process improvement, and business process automation initiatives.
The successful candidate will serve as the primary interface between government stakeholders, DAI users, and contractor personnel, ensuring efficient support operations, timely issue resolution, and continuous improvement of service delivery processes.
This role is fully remote.
The Helpdesk Manager may perform a combination of some or all of the following duties:
Required Experience/Skills:
Preferred Experience/Skills:
Education Requirement(s):
Security Requirement(s):
Company Description
Incorporated in 2012, MDW is a small business headquartered in McLean, VA with offices in Huntsville, AL. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work.
Our core capabilities include:
MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law.
Additional Information
We offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to:
All your information will be kept confidential according to EEO guidelines.
Sourced by ZipRecruiter
51 - 200 Employees
McLean, VA, US
2012