ZipRecruiter

Log In

1

Helpdesk Associate Jobs in Virginia (NOW HIRING)

Express & Bonobos

Sales Associate

Leesburg, VA · On-site

$14.25 - $19.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Leesburg, VA · On-site

$14.25 - $19.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Williamsburg, VA · On-site

$12.75 - $17.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Norfolk, VA · On-site

$12 - $16.25/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Norfolk, VA · On-site

$13.50 - $18.50/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

next page

Showing results 1-20

All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Virginia

Helpdesk Associate information

See Virginia salary details

$14

$21

$32

How much do helpdesk associate jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for helpdesk associate in Virginia is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

Helpdesk associates typically do not earn $10,000 a month without advanced experience or certifications. High-paying roles that can reach this level often involve specialized skills, such as software development, sales, or entrepreneurship, which may not require a degree but do demand significant expertise and experience. Most jobs offering such salaries without a degree are rare and usually involve high responsibility or performance-based pay.

What is a helpdesk associate?

A helpdesk associate is an IT support professional who assists users with technical issues related to hardware, software, and network systems. They typically troubleshoot problems, provide solutions, and may use tools like ticketing systems to track support requests, often working in a helpdesk or support center environment.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level consulting, specialized medical or legal professionals, executive roles, or skilled trades such as pilots or certain contractors. These positions often require advanced skills, certifications, or significant experience, and may involve freelance or project-based work with variable income potential.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

Can I get a helpdesk job with no experience?

Helpdesk Associate positions often do not require prior experience, as employers may provide on-the-job training. Entry-level roles typically look for strong communication skills, basic computer knowledge, and a willingness to learn, with certifications like CompTIA A+ being helpful but not always mandatory.
What are the most commonly searched types of Helpdesk jobs in Virginia? The most popular types of Helpdesk jobs in Virginia are:
What cities in Virginia are hiring for Helpdesk Associate jobs? Cities in Virginia with the most Helpdesk Associate job openings:
Helpdesk Associate jobs near you
Junior Helpdesk Specialist

Junior Helpdesk Specialist

USmax Corporation

Springfield, VA • On-site

Full-time

Posted 27 days ago

Job description

USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA (Ft. Belvoir).

The Junior Helpdesk Specialist will assist in providing technical assistance and support related to computer systems, hardware, or software, and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.


Duties and Responsibilities:

  • Respond to email or chat messages for customers seeking help.
  • Walk customers through problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure issue(s) were resolved.
  • Gain feedback from customers about system usage.
  • Run reports to determine malfunctions that continue to occur.
  • Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk.
  • Utilize Attempt First Call Resolution (FCR) for all requests received.
  • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
  • Perform other duties as assigned.

Required Qualifications:

  • Excellent verbal and written communication skills
  • Strong understanding of advertising and communications practices.
  • Ability to demonstrate sound judgment and be comfortable in a public-facing role.

Required Experience:

  • Operational experience with ServiceNow
  • Experience within the Intelligence Community
  • Exhibit excellent customer service, organizational and time management skills
  • Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire.
  • Ability to work independently and yet be effective within a team setting.
  • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment.
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
  • Possess a friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications.
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone, good phone skills, professional demeanor, and previous customer service experience strongly desired.
  • Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it.

Required Education:

  • High school diploma or GED and six years of relevant experience; or an Associate’s degree and four years of experience; or Bachelor’s degree and two years of experience.

Security Clearance Requirements:

  • Applicants must possess an active TS clearance to be considered for this position. Candidates will not be able to begin work until obtaining SCI clearance and must have the ability to obtain CI Poly Clearance.

Work Location / Schedule:

  • Applicants must have the ability to work shift hours. Shift will be identified upon hire.

Travel Requirements:

  • None

USmax Corporation is an award-winning SBA Certified Woman-Owned Small Business and leading provider of innovative professional, technical and enterprise IT services. Our client areas span, national security, public safety and healthcare markets. 

Our Commitment to quality and continuous process improvement is demonstrated by our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We offer complete program life cycle support through a full range of planning, design, implementation, management, and support services. Our services based on trust, quality, efficiency, and innovation drive the mission of our various federal and commercial customers.

USmax is certified by the Commonwealth of Virginia Department of Veterans Services as a Virginia Values Veterans (V3) Facility and certified as a V3 Certified Employer. USmax is an avid supporter of the men and women who have served our country. This certification recognizes this achievement and furthers our commitment to veterans and their families. 

USmax is an Equal Opportunity Employer.  Please see our website to learn more about our employment policies or to request accommodation to enable you to apply for employment.

For more information about USmax or to apply for a position, visit www.usmax.com.