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Helpdesk Associate Jobs in Colonial Heights, VA (NOW HIRING)

GMS Inc

Delivery Helper

Chester, VA · On-site

Delivery Helper The primary functions of the Delivery Helper are to load, locate job sites, backing ... Hourly associates may be eligible for overtime based on business needs. Depending on the role ...

New

Carmax

Supply Associate

Chesterfield, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Supply Associate

Henrico, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Supply Associate

Midlothian, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Inventory Associate

Chesterfield, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Inventory Associate

Henrico, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Supply Associate

Midlothian, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Inventory Associate

Henrico, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Inventory Associate

Midlothian, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Supply Associate

Richmond, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Inventory Associate

Chesterfield, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Inventory Associate

Richmond, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Supply Associate

Midlothian, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Inventory Associate

Midlothian, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

Carmax

Supply Associate

Chesterfield, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

CMA's Colonial Kia

Sales Associate

Colonial Heights, VA

$55K - $105K/yr

Description Sales Associate Overview: CMA's Colonial Kia is looking for an enthusiastic and driven ... Learn customer needs and provide helpful information about our vehicles and services * Coordinate ...

Carmax

Supply Associate

Henrico, VA · On-site

$15.50 - $30.70/hr

Position Overview As an Inventory Associate, you'll play a vital role in ensuring every customer ... At CarMax, we bring out the best in you as you help us deliver vehicles that meet standards of ...

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All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Colonial Heights, VA

Helpdesk Associate information

See Colonial Heights, VA salary details

$13

$19

$30

How much do helpdesk associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for helpdesk associate in Colonial Heights, VA is $19.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.31 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What cities near Colonial Heights, VA are hiring for Helpdesk Associate jobs?

Cities near Colonial Heights, VA with the most Helpdesk Associate job openings:

Helpdesk Associate jobs near you

IT Helpdesk Technician

Richmond, VA • On-site

Atlantic Constructors, Inc.
See more jobs at Atlantic Constructors, Inc.external

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

At ACI we build our company and our culture not by counting people, but by making our people count!
$0.00 COST FOR MEDICAL, DENTAL, SHORT TERM DISABILITY & LIFE INSURANCE (EMPLOYEE ONLY) COVERAGE!
Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.
Benefits:
  • Medical Insurance Plan ($0.00 Employee-Only)
  • Dental Insurance Plan ($0.00 Employee-Only)
  • Short-Term Disability Plan ($0.00 Employee-Only)
  • Life Insurance Plan ($0.00 Employee-Only)
  • Vision Insurance Plan
  • 401(K) Retirement Plan with Generous Company Matching
  • Health Savings Plan with Generous Company Matching
  • Wellness Programs

Atlantic Constructors offers competitive benefits, for more information check out our on our website Acibuilds.com
Position Summary
This position is the frontline of IT support for our user base - responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism.
This is a permanent, full-time position suited for someone who thrives in a structured corporate environment, takes pride in reliable service delivery, and is looking to plant roots with a stable and growing organization.
Primary Responsibilities
  • Serve as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-up
  • Triage, prioritize, and resolve helpdesk tickets within established SLA targets using ServiceNow
  • Manage user account provisioning, modifications, and deprovisioning in Active Directory and Azure AD
  • Perform workstation imaging, deployment, and configuration using Microsoft Intune / Autopilot
  • Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
  • Troubleshoot hardware issues across desktops, laptops, printers, mobile devices, and peripherals
  • Manage onboarding and offboarding processes, ensuring timely and accurate access provisioning
  • Maintain accurate asset inventory and documentation
  • Collaborate with the Helpdesk Manager on escalations, process improvements, and IT projects
  • Provide basic network troubleshooting support (VPN, Wi-Fi, LAN connectivity)

Qualifications
Required
  • Minimum 3-5 years of corporate helpdesk or desktop support experience in an enterprise environment
  • Hands-on experience with Active Directory and Azure AD / Entra ID user administration
  • Proficiency with Microsoft 365 administration and end-user support
  • Experience with ServiceNow or equivalent enterprise ticketing system
  • Familiarity with Microsoft Intune, Autopilot, or SCCM for device deployment and management
  • Strong hardware troubleshooting skills across Windows-based endpoints
  • Demonstrated ability to manage ticket queues and meet SLA targets independently
  • Excellent communication skills - written and verbal - with a professional, user-focused approach
  • Stable work history with demonstrated multi-year tenure at previous employers

Preferred
  • CompTIA A+, Network+, or Security+ certification
  • Experience with Microsoft Exchange or Exchange Online
  • Familiarity with MDM platforms for mobile device support
  • Experience supporting onboarding/offboarding workflows in a regulated or compliance-driven environment
  • Associate's or Bachelor's degree in Information Technology or related field

Work Environment:
  • Works in a professional office environment and routinely uses standard office equipment.
  • While performing the duties of this job, the employee is exposed to noise levels consistent shop environment. PPE is always required.
  • Position may require occasional visits to construction sites.

Travel:
  • Less than 5% travel (no overnight travel)

ACIBUILDS.COM
Final compensation will be determined based on experience, education, licensure, skills, and other relevant factors
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An Equal Opportunity/Affirmative Action Employer

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