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Helpdesk Manager Jobs in Virginia (NOW HIRING)

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

The Help Desk Manager will build structure, accountability, and consistency across the support function and serve as the operational owner for ticket quality, service levels, knowledge management ...

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA

$21.75 - $29.75/hr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the ... Alerts management to recurring problems and patterns of problems * Works with system administrators ...

Integral

Help Desk Manager

Tysons Corner, VA

$120K - $135K/yr

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). * Plan and implement the ...

Digital Consultants LLC

Helpdesk Analyst II

Quantico, VA · On-site

$65K - $69K/yr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ... Alerts management to recurring problems and patterns of problems * Works with system administrators ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.Key Responsibilities:Supervise Tier 1/2 ...

Digital Consultants, LLC

Helpdesk Analyst II

Quantico, VA

$21.75 - $29.75/hr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ... Alerts management to recurring problems and patterns of problems * Works with system administrators ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

IntelliDyne, LLC empowers government organizations through the delivery of quality IT solutions. They are seeking a Helpdesk Technician - Tier 1 to provide technical support to end users, manage ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Contribute to the change management process; represent the interests of the customer when assessing ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Contribute to the change management process; represent the interests of the customer when assessing ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Contribute to the change management process; represent the interests of the customer when assessing ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Contribute to the change management process; represent the interests of the customer when assessing ... We offer opportunities to help sharpen skills in addition to hands-on experience in the global ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Contribute to the change management process; represent the interests of the customer when assessing ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Contribute to the change management process; represent the interests of the customer when assessing ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Contribute to the change management process; represent the interests of the customer when assessing ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Contribute to the change management process; represent the interests of the customer when assessing ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

IntelliDyne, LLC empowers government organizations through quality IT solutions. They are seeking a Helpdesk Technician - Tier 1 to provide technical support, manage customer incidents, and ensure ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Contribute to the change management process; represent the interests of the customer when assessing ... We offer opportunities to help sharpen skills in addition to hands-on experience in the global ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Virginia

Helpdesk Manager information

See Virginia salary details

$37.2K

$83.1K

$123.4K

How much do helpdesk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for helpdesk manager in Virginia is $83,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Virginia? The most popular types of Helpdesk jobs in Virginia are:
What cities in Virginia are hiring for Helpdesk Manager jobs? Cities in Virginia with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Virginia as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,063 per year, or $39.9 per hour.

Help Desk Manager

Stanley Martin Homes

Reston, VA • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Who is Stanley Martin Homes?
At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does.
Our success starts with our people, and we are proud to foster a culture where every team member is valued and supported. At Stanley Martin Homes, you will work alongside passionate, knowledgeable professionals who are committed to doing the right thing, delivering exceptional homebuyer experiences, and putting homebuyers first.
Stanley Martin Homes is one of the largest 25 homebuilders in the United States and it has been consistently one of the fastest growing. We are proud of the people-first culture that makes it possible.
If you are ready to build a meaningful career and help families find the place they will call home, we would love to connect with you. Join our team and build a career that you will be proud of.
Explore Opportunities Today
The Help Desk Manager is responsible for leading a multi-company IT support organization that provides responsive, consistent, and high-quality end-user support across multiple business units and affiliated companies. This role oversees help desk operations, service delivery, support staff performance, escalation management, and support process discipline while ensuring the team operates within enterprise standards and supports a growing, multi-entity environment. The Help Desk Manager will build structure, accountability, and consistency across the support function and serve as the operational owner for ticket quality, service levels, knowledge management, support procedures, and end-user experience.
Responsibilities and Duties
Help Desk Leadership
  • Lead daily help desk operations across a multi-company support environment
  • Manage support staff, team leads, and workload distribution
  • Ensure timely, professional, and effective resolution of end-user issues
  • Maintain accountability for service quality, responsiveness, and user experience
  • Provide leadership, coaching, and performance management to the support team

Service Delivery & Escalation Management
  • Oversee ticket queues, prioritization, and escalation handling
  • Ensure incidents and requests are triaged, routed, and resolved appropriately
  • Establish and maintain service level expectations and operational discipline
  • Identify recurring issues and drive follow-up with operations, systems, or engineering teams
  • Serve as an escalation point for high-impact or sensitive support issues

Process, Documentation, and Knowledge Management
  • Establish and enforce support processes, procedures, and quality standards
  • Maintain knowledge base content, support documentation, SOPs, and end-user support materials
  • Ensure ticket documentation and resolution notes are complete and usable
  • Promote standardization across support workflows, onboarding, offboarding, and common service requests
  • Ensure support processes align with operational compliance and audit expectations

Multi-Company Support Coordination
  • Coordinate support delivery across multiple companies, business units, and user groups
  • Ensure support staff understand differences in business processes, systems, and support requirements where applicable
  • Help create a consistent enterprise support model while accommodating legitimate business-specific needs
  • Support onboarding of newly acquired or newly integrated teams into the shared support structure

Staffing, Scheduling, and Team Development
  • Manage staffing levels, scheduling, coverage, and workload balancing
  • Identify skill gaps and training needs across the help desk team
  • Develop staff into stronger technical and leadership roles where appropriate
  • Build a culture of accountability, responsiveness, professionalism, and customer service
  • Support career pathing and organizational maturity within the support team

Metrics, Reporting, and Continuous Improvement
  • Track and report on key service desk metrics including ticket volume, response times, resolution times, backlog, SLA performance, and escalation trends
  • Identify operational issues and recommend improvements to staffing, workflow, tools, or training
  • Drive continuous improvement in support quality, service efficiency, and end-user satisfaction
  • Partner with IT leadership to improve support readiness, reduce friction, and enhance service maturity

Operational Readiness & Compliance
  • Ensure support procedures align with enterprise policies, security requirements, access controls, and operational standards
  • Maintain documentation and process evidence needed for audit, compliance, and operational review
  • Ensure onboarding, offboarding, access requests, device handling, and support workflows are performed consistently and appropriately
  • Support operational readiness during acquisitions, transitions, office changes, and major IT initiatives
  • Complete all other duties as assigned by manager
  • Represent the company professionally in all interactions with customers and home buyers
  • Adhere to company safety standards and help promote a safe working environment
  • Adhere to and promote the Mission, Vision, and Values of Stanley Martin

Position Standards
  • Strong people management and coaching ability
  • Strong customer service orientation and escalation judgment
  • Strong organizational and process discipline
  • Ability to manage competing priorities in a fast-paced support environment
  • Strong written and verbal communication skills
  • Ability to work effectively across technical teams, business teams, and leadership
  • Strong reporting and follow-up skills
  • Working knowledge of help desk systems, ticketing tools, and support workflows

Position Requirements
  • 5+ years of progressive IT support or service desk experience
  • 2+ years of leadership experience managing help desk or end-user support teams
  • Experience leading support in a multi-site, multi-business-unit, or multi-company environment
  • Experience managing ticket queues, escalations, SLAs, and support metrics
  • Experience developing support processes, documentation, and team standards
  • Strong background in end-user support, workstation support, account/access support, and general business application support
  • Associate's or bachelor's degree in information technology, business, or related field, or equivalent experience preferred
  • Experience supporting Microsoft-based enterprise environments preferred
  • Experience leading team leads or layered support teams preferred
  • Experience with multi-company or acquisition-related support integration preferred
  • Experience with ITIL-style service management practices preferred
  • Familiarity with asset management, onboarding/offboarding, and operational compliance requirements preferred

What's In It For Me:
  • Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
  • Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA)
  • Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care
  • 12 weeks of paid maternity leave through our Short-Term Disability Plan
  • Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
  • Continue your education with tuition and certification reimbursement
  • Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave
  • Protect yourself from identity theft or travel mishaps with our no-cost coverage
  • Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon
  • Get access to your paycheck early with an advanced pay option through Dayforce Wallet
  • Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more

Stanley Martin Homes has been building new homes since 1966. Headquartered in Reston, VA, Stanley Martin Homes is one of the nation's fastest-growing homebuilders, having built more than 25,000 homes and operating in 14 metropolitan areas and seven states, including Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, and West Virginia. Named National Builder of the Year in 2021 by Builder Magazine, Stanley Martin Homes is driven to deliver on its mission to "design and build homes people love at a price they can afford."
At Stanley Martin Homes, you're not just joining a company-you're joining a team. Whether your passion is in sales, construction, or operations, you'll contribute to delivering an exceptional home buying experience that helps people realize their dreams.
To hear from our team members about why they love working at Stanley Martin Homes, click here.
This position pays between $110,600.00 to $128,600.00 annually plus bonus.

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