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Helpdesk Jobs (NOW HIRING)

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Symphony Corp

Helpdesk

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Last Energy

Helpdesk Technician

Austin, TX

$19.75 - $26.75/hr

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device ...

STI

Helpdesk Support

Trenton, NJ · On-site

$20 - $27/hr

Help Desk Support Location: Trenton, NJ Duration: Long-Term contract Need only Locals Direct Client Description: Help Desk Coordinator will assist customers with computer and application issues to ...

VESTA CORPORATION

Helpdesk Technician

Weatogue, CT

$65K - $70K/yr

AND MORE The Helpdesk Technician will provide reliable, hands-on IT support to corporate staff and property-level site teams. The ideal candidate brings 6-8 years of helpdesk/desktop support ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

Job Title Helpdesk Technician Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

Responsibilities As a Helpdesk agent, you will be responsible for providing technical support to end-users, resolving IT issues, and maintaining the overall functionality of computer systems within ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Apex Systems

Helpdesk Associate

Malvern, PA · On-site

$23 - $29/hr

Job#: 3041599 - IT Support / Help Desk Specialist - ( Malvern , PA) ** $23.00 - $29.00 / Hourly Rate ** Apex Systems has an Immediate Need for multiple IT Support / Help Desk Specialists in Malvern ...

krg technology inc

Helpdesk Support

Phoenix, AZ · On-site

$19.75 - $26.75/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

Ask IT consulting

Helpdesk Analyst

Columbia, SC

$19 - $26/hr

Role Name: System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES / RESPONSIBILITIES: * Configures and installs software for IT users' desktops and laptops.

Yakshna Solutions, Inc.

Helpdesk Lead

Herndon, VA · On-site

Tier 2-Helpdesk Lead Location: Washington, DC (Onsite; telework only if government authorizes) Status: Full-time, Contract Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000 ...

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Helpdesk information

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$12

$23

$33

How much do helpdesk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.
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Helpdesk jobs near you
Infographic showing various Helpdesk job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk

Manassas, VA • On-site

General Dynamics Information Technology
IT Services • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 226 rated it services

Good employer

Recommended by students

Good training

Learn more about General Dynamics Information Technologyexternal

$70K - $95K/yr

Full-time

Retirement, PTO

Posted 22 days ago

Job description

Share
REQ#: RQ225101Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

Helpdesk

At GDIT, people are our differentiators. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Help GDIT to build, maintain, staff, and grow a new helpdesk supporting the Department of State at our Sterling and Manassas office.

  • Providing a high level of technical support and service to our remote customers.
  • Help create, write, and provide input for all process, procedures, and other requirements to stand up the helpdesk.
  • Demonstrating attention to detail, problem solving, and desire to provide great customer experience.
  • Delivering excellent customer service via phone, chat, email, and tickets.
  • Support our new chatbot, AI driven analytics, and VDI in a Dev/Sec/Ops environment
  • Troubleshooting and resolving issues within our constant evolving tool set to recommend corrective actions or procedural changes.
  • Supporting Active Directory accounts, GPOs and other items
  • Documenting and tracking customer incidents and requests via ticketing management system.
  • Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
  • Serving as subject matter expert to answer questions about software and related issues.
  • Support zero trust

WHAT YOULL NEED TO SUCCEED:

  • Required Experience: Associate degree in IT-related discipline and or a minimum of 1 years of related experience.
  • Required Technical Skills: Technical support, networking, application support, problem solving with a familiarity with AI chatbots.
  • Required Certifications: CompTIA Security+ required within 6 months of start date
  • Security Clearance Level: Active Top Secret
  • Required Skills and Abilities:Excellent verbal and written communication, collaborative and adaptable.
  • Location: On Customer Site in Sterling and Manassas Virginia

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

  • Growth: AI-powered career tool that identifies career steps and learning opportunities
  • Support: An internal mobility team focused on helping you achieve your career goals
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
  • Community: Award-winning culture of innovation and a military-friendly workplace


OWN YOUR OPPORTUNITY
Explore a career in cyber at GDIT and youll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.

The likely salary range for this position is 69,264.00 - 92,476.80 - 115,689.60 This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $70,550.00 - $95,450.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

General Dynamics Information Technology logo

About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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