Helpdesk
$20.25 - $27.25/hr
Helpdesk Location: Scottsdale, AZ Duration: Contract 1. Minimum 2 (Two) years of work experience in a technical support position 2. Excellent verbal and written communication skills. 3. Knowledge of ...
Helpdesk
$20.25 - $27.25/hr
Helpdesk Location: Scottsdale, AZ Duration: Contract 1. Minimum 2 (Two) years of work experience in a technical support position 2. Excellent verbal and written communication skills. 3. Knowledge of ...
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Helpdesk
Madison, WI · On-site
$20.25 - $27.25/hr
Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Helpdesk Specialist
Monroe, OH · On-site
Helpdesk Specialist The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system ...
Helpdesk Specialist
Monroe, OH · On-site
Helpdesk Specialist The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system ...
Helpdesk Coordinator
Melbourne, FL · On-site
As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance to the organization's users. You will coordinate the helpdesk team's activities, ensuring efficient ...
Helpdesk Coordinator
Melbourne, FL · On-site
As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance to the organization's users. You will coordinate the helpdesk team's activities, ensuring efficient ...
Helpdesk Support
$38K - $57K/yr
We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office. We are looking for a highly motivated ...
Helpdesk Support
$38K - $57K/yr
We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office. We are looking for a highly motivated ...
Helpdesk Technician
$21.25 - $28.75/hr
The Help Desk Technician's role is to ensure proper computer operation in an ethical and professional manner so that end users can accomplish business tasks. It is the first level of phone support ...
Helpdesk Technician
$21.25 - $28.75/hr
The Help Desk Technician's role is to ensure proper computer operation in an ethical and professional manner so that end users can accomplish business tasks. It is the first level of phone support ...
Helpdesk Technician
Kenai, AK · On-site
$20 - $26.75/hr
Helpdesk Technician Department: Executive Office Program: Information Technology Reports to: Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks ...
Helpdesk Technician
Kenai, AK · On-site
$20 - $26.75/hr
Helpdesk Technician Department: Executive Office Program: Information Technology Reports to: Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks ...
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
HelpDesk Administrator
Framingham, MA · On-site
$20 - $23/hr
The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems ...
Helpdesk Specialist
Salisbury, MD · On-site
Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday ...
Helpdesk Specialist
Salisbury, MD · On-site
Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday ...
Helpdesk Technician
Black Mountain, NC · On-site
$19 - $25.75/hr
The Help Desk Technician will provide support and resolution for store technology and operational problems through direct interaction with Ingles Stores via phone and email, helping to enhance the ...
Helpdesk Technician
Black Mountain, NC · On-site
$19 - $25.75/hr
The Help Desk Technician will provide support and resolution for store technology and operational problems through direct interaction with Ingles Stores via phone and email, helping to enhance the ...
Helpdesk Manager
Taylorsville, UT · On-site +1
$92K - $120K/yr
This role provides leadership for the Help Desk team, establishes service management best practices, develops team members, and partners closely with other IT functions to ensure reliable technology ...
Helpdesk Manager
Taylorsville, UT · On-site +1
$92K - $120K/yr
This role provides leadership for the Help Desk team, establishes service management best practices, develops team members, and partners closely with other IT functions to ensure reliable technology ...
Helpdesk Support
$19.75 - $26.75/hr
Job Title : Helpdesk Support Location: Phoenix, AZ Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory management ...
Helpdesk Support
$19.75 - $26.75/hr
Job Title : Helpdesk Support Location: Phoenix, AZ Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory management ...
Helpdesk Analyst
$19.75 - $27/hr
Helpdesk Analyst Job Summary: The Helpdesk Analyst is responsible for providing first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network ...
New
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Helpdesk Analyst
$19.75 - $27/hr
Helpdesk Analyst Job Summary: The Helpdesk Analyst is responsible for providing first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network ...
New
Helpdesk Specialist
Houston, TX · On-site
The Help Desk Specialist serves as the first point of contact for technical support within the organization, providing assistance for desktop systems, applications, and building technology systems.
Helpdesk Specialist
Houston, TX · On-site
The Help Desk Specialist serves as the first point of contact for technical support within the organization, providing assistance for desktop systems, applications, and building technology systems.
Helpdesk Administrator
Austin, TX · On-site
They are looking for an entry-level Helpdesk Administrator to support the Automation & IT Engineering team, handling day-to-day IT tasks and onboarding new hires. Responsibilities : • Support new ...
Helpdesk Administrator
Austin, TX · On-site
They are looking for an entry-level Helpdesk Administrator to support the Automation & IT Engineering team, handling day-to-day IT tasks and onboarding new hires. Responsibilities : • Support new ...
HelpDesk Technician
Kent, OH · On-site
$18.25 - $24.50/hr
HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including HelpDesk Support ...
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HelpDesk Technician
Kent, OH · On-site
$18.25 - $24.50/hr
HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including HelpDesk Support ...
As a Helpdesk Administrator, your responsibilities may include: * Resolving trouble tickets for Linux and Windows users * Deploying Windows and Linux desktops * Creating and maintaining user accounts
As a Helpdesk Administrator, your responsibilities may include: * Resolving trouble tickets for Linux and Windows users * Deploying Windows and Linux desktops * Creating and maintaining user accounts
The Helpdesk Coordinator resolves routine, well-defined support requests and assists the Desktop Analyst with hardware and software tasks. This role handles a defined and narrow scope of end-user ...
New
The Helpdesk Coordinator resolves routine, well-defined support requests and assists the Desktop Analyst with hardware and software tasks. This role handles a defined and narrow scope of end-user ...
New
This is a unique opportunity to help further define the culture of IT at Kodiak AI. We are looking for someone who champions a "Shift Left" mentality-moving knowledge closer to the user through ...
This is a unique opportunity to help further define the culture of IT at Kodiak AI. We are looking for someone who champions a "Shift Left" mentality-moving knowledge closer to the user through ...
$20.75 - $28.50/hr
Provide helpdesk coverage for Barilla America's headquarters and remote sites. Troubleshoot hardware, software, operating system, application, and network issues. Respond to support requests through ...
$20.75 - $28.50/hr
Provide helpdesk coverage for Barilla America's headquarters and remote sites. Troubleshoot hardware, software, operating system, application, and network issues. Respond to support requests through ...
Helpdesk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do helpdesk jobs pay per hour?
As of Jul 22, 2026, the average hourly pay for helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
Is helpdesk a hard job?
Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.
What is the job of a help desk?
A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.
Is AI replacing IT's help desk?
AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.
What jobs pay 4000 a week without a degree?
Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.
What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?
To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.
What are some common challenges faced by Helpdesk professionals and how can they be overcome?
Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.
What are helpdesk jobs?
Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.
What is the difference between Helpdesk vs Technical Support Specialist?
| Aspect | Helpdesk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Helpdesk staff usually work in an office or call center setting, providing remote or on-site support | Technical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues |
| Employer & Industry Usage | Common in IT, customer service, and tech companies for general user support | Found in IT firms, software companies, and hardware providers, focusing on technical problem resolution |
Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.
More about Helpdesk jobs
What cities are hiring for Helpdesk jobs? Cities with the most Helpdesk job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk jobs? States with the most job openings for Helpdesk jobs include:
What job categories do people searching Helpdesk jobs look for? The top searched job categories for Helpdesk jobs are:
Job description
Company Description
Ajith
KRG Technologies, Inc.,
ajith(at)krgtech.com
25000 Avenue Stanford, Suite #243, Valencia, CA 91355
Direct : 661-367-8000 Ext : 310
Job Description
Job Title: Helpdesk
Location: Scottsdale, AZ
Duration: Contract
Job Description:
1. Minimum 2 (Two) years of work experience in a technical support position
2. Excellent verbal and written communication skills.
3. Knowledge of commonly used concepts, practices, and procedures for end user technical support.
4. Strong Customer service experience.
5. Excellent phone & email etiquette.
6. Strong problem solving and research skills.
7. Able to operate effectively in a team environment with both technical and non-technical team members
8. Able to manage time effectively and set priorities appropriately
9. Good working knowledge and troubleshooting experience of Windows 7, Networking (IP, DNS, DHCP), Microsoft Office Suite, Microsoft Exchange, Active Directory, Group Policy, File/Folder Permission in End User environment.
10. Provide hardware / software / network problem diagnosis / resolution via telephone /email/ chat for customer's end users
11. Route/ escalate problems to internal level IT support teams
12. Administer and provide User account provisioning
13. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
14. Preferred - Industry certifications, this can include A+, N+ and/or MCSE/CCNA
Additional Information
All your information will be kept confidential according to EEO guidelines.
About KRG Technologies
Sourced by ZipRecruiter
KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Valencia, CA, US
Year founded
2003