ZipRecruiter

Log In

1

Helpdesk Jobs in Florida (NOW HIRING)

chromalloy

Helpdesk Analyst

Tampa, FL

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

Care Resource

HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

Work within a structured helpdesk system in a Windows active directory infrastructure. Act as primary level 1 tiered support within the helpdesk system providing support and technical issue ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

TLC Engineering Solutions, Inc.

Helpdesk Technician

Orlando, FL · Hybrid

$18.75 - $25.25/hr

We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees' career development and opportunities to work ...

TLC Engineering Solutions

Helpdesk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees' career development and opportunities to work ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL · On-site

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

DaSi AG

Helpdesk Manager

Doral, FL · On-site

Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...

chromalloy

Helpdesk Analyst

Tampa, FL

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

DASI LLC

Helpdesk Manager

Doral, FL · On-site

Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...

Chromalloy Gas Turbine LLC

Helpdesk Analyst

Tampa, FL · On-site

$59K - $77K/yr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Jobs in Florida

Helpdesk information

See Florida salary details

$9

$17

$25

How much do helpdesk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for helpdesk in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Florida? The most popular types of Helpdesk jobs in Florida are:
What are popular job titles related to Helpdesk jobs in Florida? For Helpdesk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Florida look for? The top searched job categories for Helpdesk jobs in Florida are:
What cities in Florida are hiring for Helpdesk jobs? Cities in Florida with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 7% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

HELPDESK AGENT

Care Resource Community Health Center

Miami, FL • On-site

$16.50 - $21/hr

Full-time

Re-posted 23 days ago

Job description

Position Overview:

High school diploma required

1 year of IT experience required

A + certification(s) required

Job Description

The Helpdesk Support Agent is responsible for receiving and triaging all tickets coming into the Information Services Department, contact users for additional information, provide technical guidance, and perform basic troubleshooting on technical issues. Additionally responsible for documentation of all tickets and for the escalation to other teams inside the department when necessary.

Essential Job Responsibilities

Provide technical assistance to end users at all company sites.

Work within a structured helpdesk system in a Windows active directory infrastructure.

Act as primary level 1 tiered support within the helpdesk system providing support and technical issue resolution to all end users.

Establish new user accounts and makes changes to existing user accounts.

Create and make changes to user email accounts in Office 365.

Assist with documenting and IT assets, hardware and software configurations.

Ensure connectivity to all endpoints on the company network.

Demonstrate ownership and customer-service orientation skills, with the motivation and ability to function independently or as a team member.

Participate in department staff meetings and company developmental activities as requested/required.

Other duties as assigned by Information Services department management.

Culture of Service: 3 C’s
Compassion

  • Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
  • Listen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

  • Provide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

  • Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed
  • Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety
Ensure proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understand and appropriately act upon the assigned role in Emergency Code System.
Understand and perform assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility:

Will have frequent contact with staff at all Care Resource locations and will have occasional contact with external parties, vendors, and technical support representatives as necessary.

Physical Requirements:

This work requires the following physical activities: constant walking and bending. Frequent standing, sitting, lifting at least 25 lbs., stretching/reaching, working on a ladder, vision for close work, talking on the phone and talking in person. Work is performed in an office setting.

Other
Participates in health center developmental activities as requested.
Other duties as assigned.

Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website. https://info.flclearinghouse.com

Apply