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Helpdesk Jobs in Florida (NOW HIRING)

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HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

Work within a structured helpdesk system in a Windows active directory infrastructure. Act as primary level 1 tiered support within the helpdesk system providing support and technical issue ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

DaSi AG

Helpdesk Manager

Doral, FL · On-site

Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL · On-site

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

DASI LLC

Helpdesk Manager

Doral, FL

Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL · On-site

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

VITAS Healthcare

Helpdesk Support

Miramar, FL · On-site

$18.25 - $24.75/hr

The shift and hours for this position is to be determined. QUALIFICATIONS * Qualified candidates must have five years general IT experience. Three years prior specific experience in customer support.

krg technology inc

Helpdesk Support

Saint Petersburg, FL · On-site

$19 - $25.50/hr

1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. Decommissioning end-of-lease desktops & laptops 4. Diagnosing laptop ...

VITAS Healthcare

Helpdesk Support

Miramar, FL · On-site

$18.25 - $24.75/hr

The shift and hours for this position is to be determined. QUALIFICATIONS * Qualified candidates must have five years general IT experience. Three years prior specific experience in customer support.

Independent Living Systems

Helpdesk Technician III

Miami, FL · On-site

$19.25 - $25.75/hr

We are seeking a Helpdesk Technician III to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care ...

Independent Living Systems

Helpdesk Technician I

Miami, FL · On-site

$19.25 - $25.75/hr

We are seeking a Helpdesk Technician I to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Tier 1 Helpdesk ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

Cloud Grid Networks

Tech Support/Helpdesk

Miami, FL · On-site

$19.25 - $25.75/hr

This position is for an entry-level to mid-level technician with at least 1 year of experience in the following * Supporting Microsoft environment * Proficient in Microsoft Office * Virtual computing ...

DaSi AG

Helpdesk Specialist Level II

Doral, FL · On-site

The role of Help Desk Specialist is key to achieve these tasks. As a part of a greater initiative, the IT department is leading the efforts in operational sustainability, by recycling and repurposing ...

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Helpdesk information

See Florida salary details

$9

$17

$25

How much do helpdesk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for helpdesk in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

Is helpdesk a hard job?

Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.

What is the job of a help desk?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.

What jobs pay 4000 a week without a degree?

Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Florida? The most popular types of Helpdesk jobs in Florida are:
What are popular job titles related to Helpdesk jobs in Florida? For Helpdesk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Florida look for? The top searched job categories for Helpdesk jobs in Florida are:
What cities in Florida are hiring for Helpdesk jobs? Cities in Florida with the most Helpdesk job openings:
Helpdesk jobs near you
Helpdesk Coordinator

Helpdesk Coordinator

Florida Institute of Technology

Melbourne, FL • On-site

Full-time

Posted 6 days ago

New

Florida Institute Of Technology rating

6.1

Company rating: 6.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

492nd of 553 rated colleges and universities

Job description

As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance to the organization's users. You will coordinate the helpdesk team's activities, ensuring efficient operation and excellent customer service. Your role will involve handling inquiries, troubleshooting issues, and coordinating resolutions to ensure minimal downtime and maximum productivity.
Responsibilities Include:
  • Supervise the daily activities of the helpdesk team.
  • Assign tasks and ensure timely resolution of user issues
  • Monitor helpdesk tickets and prioritize based on urgency and impact
  • Maintain accurate records of all helpdesk interactions and resolutions
  • Provide first-level support and troubleshooting for hardware, software, and network issues
  • Escalate unresolved issues to the appropriate IT support teams
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
  • Serve as the primary point of contact for users seeking technical assistance
  • Assist Helpdesk Agents to deliver prompt and professional responses to user inquiries
  • Ensure high levels of customer satisfaction through effective communication and follow-up
  • Develop and maintain user guides, FAQs, and knowledge base articles. Conduct training sessions for agents tier 1 helpdesk requirements
  • Collaborate with IT team members to resolve complex issues. Participate in team meetings and contribute to continuous improvement initiatives

Requirements Include:
  • Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
  • Minimum 2-5 years of experience required in area of expertise
  • Proven work experience as a Helpdesk Coordinator or similar role.
  • Strong knowledge of IT systems and applications.
  • Excellent troubleshooting skills and problem-solving abilities.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Exceptional customer service and communication skills.
  • Attention to detail and ability to follow through on tasks.
  • Certification in IT or related field (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
  • Experience with helpdesk software (e.g., ServiceNow, Zendesk) preferred.

Equal Opportunity
Florida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the Non-Discrimination and Anti-Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or email equalopp@fit.edu, or +1 321-674-7153; or to the U.S. Department of Education Office for Civil Rights.
Americans with Disabilities Act
Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at 321-674-8100.
Annual Security & Fire Safety Report
The federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information, and imposes certain basic requirements for handling incidents of sexual violence and emergency situations.
Florida Tech's 2025 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Florida Tech; and on public property within, or immediately adjacent to and accessible from, the campus.
The numbers provided include crime statistics that were reported to local law enforcement agencies, campus security and other Campus Security Authorities.
The report also includes institutional policy statements regarding campus safety and security measures; descriptions of prevention and awareness programs; related university procedures and important guidance; and other essential safety information.
You can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place, during normal business hours, or by accessing the following website 2025 Annual Security and Fire Safety Report.
Official Transcripts
Official transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).
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