ZipRecruiter

Log In

1

Helpdesk Jobs in Florida (NOW HIRING)

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy. * Images PCs with corporate image and deploys to end user. Responsible for maintaining adequate quantities ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

TLC Engineering Solutions

Helpdesk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees' career development and opportunities to work ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy. * Images PCs with corporate image and deploys to end user. Responsible for maintaining adequate quantities ...

TLC Engineering Solutions, Inc.

Helpdesk Technician

Orlando, FL · Hybrid

$18.75 - $25.25/hr

We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees' career development and opportunities to work ...

Care Resource

HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

Work within a structured helpdesk system in a Windows active directory infrastructure. Act as primary level 1 tiered support within the helpdesk system providing support and technical issue ...

chromalloy

Helpdesk Analyst

Tampa, FL

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

UJV

Helpdesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

We're looking for a Helpdesk Technician who will serve as the first line of technical support for our internal teams, ensuring our systems, tools, and technology operate seamlessly every day. This ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL · On-site

$19 - $25.50/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

Chromalloy Gas Turbine LLC

Helpdesk Analyst

Tampa, FL · On-site

$59K - $77K/yr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

GDIT

Helpdesk Technician

Tampa, FL · On-site

$64K - $86K/yr

Computer Literacy, Computer Systems, Customer Service, End Users, Help Desk Support Certifications: None Experience: 2 + years of related experience US Citizenship Required: Yes Transform technology ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Jobs in Florida

Helpdesk information

See Florida salary details

$9

$17

$25

How much do helpdesk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for helpdesk in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Florida?

The most popular types of Helpdesk jobs in Florida are:

What are popular job titles related to Helpdesk jobs in Florida?

For Helpdesk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Florida look for?

The top searched job categories for Helpdesk jobs in Florida are:

What cities in Florida are hiring for Helpdesk jobs?

Cities in Florida with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Florida as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

HelpDesk Technician

Miami, FL • On-site

ZIM
See more jobs at ZIMexternal

$19.25 - $25.75/hr

Full-time

Posted 7 days ago

Job description

Main Purpose of the Role:

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This position is an integral part of the service desk function responding to tier 1 and tier 2 technical incidents and requests submitted by the end users in those locations. This involves hardware and software support, network printers, and the associated management tools to remotely support that environment. Assists end users in the replacement and troubleshooting of internal systems. This position is highly customer-oriented with a great amount of interaction with the client.

Major Areas of Responsibility:

As a service desk team member, this position provides Tier 1 and Tier 2 support for desktop hardware, software and printer support; works with the help desk coordinator to maintain the daily operation of the Help Desk; handles maintenance and warranty items on computer equipment; identifies, researches and resolves complex technical issues; creates and responds to help desk tickets in Remedy System.

Main Tasks:

  • Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.
  • Images PCs with corporate image and deploys to end user. Responsible for maintaining adequate quantities of machines that can be readily deployed.
  • Troubleshoots hardware and software problems, printing issues, escalates issues to technology peers or manager if unable to resolve
  • Proactively communicates with end users regarding ticket status and/or resolution.
  • Apply patches and upgrades as needed or requested; upgrade and configure system software that supports ZIM infrastructure applications.
  • Maintain operational configurations and perform periodic performance reporting (to support capacity planning).
  • Perform hardware upgrades and/or facilitate warranty replacements as required.
  • Assist project teams during Initiation, Planning, and Implementation phases of our standard Project Management Methodology. Activities include requirements gathering; research, design & development; benefit and risk analysis; technical strategy; and support of operations staff during testing and implementation.
  • Evaluate, create, and maintain appropriate reference material to ensure operational configurations, procedures and diagrams are accurately documented.
  • Share, communicate, and train coworkers on procedures to ensure understanding within the department.



Function:
Countries & Business Development
Requirements:

Required Experience:

Associates Degree (A.A.) from a two-year college or university;

Minimum of two (2+) years related experience and/or training; or equivalent combination of education and experience.

Appropriate technical certifications (Microsoft, CompTiA A+) are recommended.

This is NOT a remote position