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Helpdesk Manager Jobs in Florida (NOW HIRING)

DaSi AG

Helpdesk Manager

Doral, FL · On-site

Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...

New

DASI LLC

Helpdesk Manager

Doral, FL

Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...

CERES

Helpdesk Lead

Sarasota, FL · On-site

Whether in management, field operations, or behind the scenes, every team member plays a vital role in restoring hope, helping communities recover and rebuild. We value initiative, respect diversity ...

LPGA

Helpdesk Analyst

Daytona Beach, FL · On-site

$19.75 - $27/hr

... Manage IT billing, review invoices for correctness and submit check requests to A/P. • Assist ... IT helpdesk experience • Previous customer service experience Company : LPGA is the ladies ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Job Title : Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging ... Break-fix/troubleshooting Asset/inventory management Experience in customer support, good ...

Care Resource

HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

Other duties as assigned by Information Services department management. Culture of Service: 3 C's ... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Handling Managed Solutions from various providers. * Competency in Computer Hardware.

iPower Technologies

Helpdesk Tier 1

Palm Beach Gardens, FL · On-site

$19 - $25.50/hr

They are seeking a Tier 1 Helpdesk Technician focused on delivering onsite and remote client ... Handling Managed Solutions from various providers. • Competency in Computer Hardware. • ...

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Helpdesk Manager information

See Florida salary details

$28K

$62.6K

$93K

How much do helpdesk manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for helpdesk manager in Florida is $62,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $74,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Florida? The most popular types of Helpdesk jobs in Florida are:
What cities in Florida are hiring for Helpdesk Manager jobs? Cities in Florida with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Florida as of June 2026, with employment types broken down into 2% As Needed, 3% Full Time, 89% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $62,609 per year, or $30.1 per hour.

Helpdesk Manager

DaSi AG

Doral, FL • On-site

Full-time

Posted 2 days ago

Job description

For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers' parts and inventory needs in more than 140 countries.
DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.
Purpose:
At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and effective technical support.
The ideal candidate for a Helpdesk Manager role will have a strong technical background in IT systems, as well as experience managing teams and providing technical support. A bachelor's degree in computer science or a related field is typically required, along with several years of experience in systems support management or technical support. Strong leadership, communication, and problem-solving skills are also essential for success in this role.
Key accountabilities:
• Manage and supervise a team of systems support specialists, including hiring, training, and scheduling.
• Set and monitor performance goals and metrics for the systems support team.
• Develop and implement systems support policies and procedures.
• Coordinate and schedule maintenance and upgrades for IT systems and networks.
• Ensure that systems support staff have the necessary tools and resources to provide effective support.
• Monitor and respond to customer feedback and complaints.
• Monitor and troubleshoot system performance and make recommendations for improvements.
• Collaborate with other departments and stakeholders to understand and meet their IT support needs.
• Manage the systems support budget and resources to ensure that projects are completed on time and within budget.
• Keep up to date with new technology trends and make recommendations for upgrades and improvements.
• Perform all other duties as assigned.
Key skills and competences:
• Excellent written and verbal English - ability to confidently communicate with the team and stakeholders.
• Excellent organizational and time management skills.
• Excellent relationship building and interpersonal skills.
• Willingness to take ownership of business processes including problems and investigation of issues and see them through to completion.
• Demonstrated ability to apply oneself in demanding situations and prioritize work demands.
• Strong problem analysis skills.
• Experience of managing multiple complex priorities.
• Proven experience working with end users, customers, and IT professionals.
• Possess a flexible, independent, self-starter mentality.
Experience and qualifications:
• 5+ years of overall experience working at DASI or in the Aviation Industry.
• Degree in IT, Computer Science, Computer Engineering, related field, or equivalent experience.
• Solid understanding about DASI's business processes and history.
• Excellent client-facing and interpersonal communication skills
• Solid organizational skills, including attention to detail.
DASI, LLC. and group companies are an Equal Opportunities Employer

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