Helpdesk Manager
Doral, FL · On-site
Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...
Helpdesk Manager
Doral, FL · On-site
Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...
Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...
Purpose: At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...
Shop Helper/Manager
Pensacola, FL · On-site
$18 - $25/hr
Shop Helper Description: This individual must have a strong work ethic and be able to show up on ... managers with day-to-day operations. This individual will have a clean driving record, good ...
Shop Helper/Manager
Pensacola, FL · On-site
$18 - $25/hr
Shop Helper Description: This individual must have a strong work ethic and be able to show up on ... managers with day-to-day operations. This individual will have a clean driving record, good ...
Shop Helper/Manager
Pensacola, FL · On-site
$18 - $25/hr
Shop Helper Description: This individual must have a strong work ethic and be able to show up on ... managers with day-to-day operations. This individual will have a clean driving record, good ...
Shop Helper/Manager
Pensacola, FL · On-site
$18 - $25/hr
Shop Helper Description: This individual must have a strong work ethic and be able to show up on ... managers with day-to-day operations. This individual will have a clean driving record, good ...
Shop Helper/Manager
Pensacola, FL · On-site
$18 - $25/hr
Shop Helper Description: This individual must have a strong work ethic and be able to show up on ... managers with day-to-day operations. This individual will have a clean driving record, good ...
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Shop Helper/Manager
Pensacola, FL · On-site
$18 - $25/hr
Shop Helper Description: This individual must have a strong work ethic and be able to show up on ... managers with day-to-day operations. This individual will have a clean driving record, good ...
Helpdesk Support
Saint Petersburg, FL · On-site
$19 - $25.50/hr
Job Title : Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging ... Break-fix/troubleshooting Asset/inventory management Experience in customer support, good ...
Helpdesk Support
Saint Petersburg, FL · On-site
$19 - $25.50/hr
Job Title : Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging ... Break-fix/troubleshooting Asset/inventory management Experience in customer support, good ...
Helpdesk Coordinator
Melbourne, FL · On-site
As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Exceptional customer ...
Helpdesk Coordinator
Melbourne, FL · On-site
As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Exceptional customer ...
As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Exceptional customer ...
As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Exceptional customer ...
HELPDESK AGENT
Miami, FL · On-site
$16.50 - $21/hr
Other duties as assigned by Information Services department management. Culture of Service: 3 C's ... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ...
HELPDESK AGENT
Miami, FL · On-site
$16.50 - $21/hr
Other duties as assigned by Information Services department management. Culture of Service: 3 C's ... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ...
HELPDESK AGENT
Miami, FL · On-site
$16.50 - $21/hr
Other duties as assigned by Information Services department management. Culture of Service: 3 C's ... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ...
HELPDESK AGENT
Miami, FL · On-site
$16.50 - $21/hr
Other duties as assigned by Information Services department management. Culture of Service: 3 C's ... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ...
Helpdesk Support
Saint Petersburg, FL · On-site
$19 - $25.50/hr
Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...
Helpdesk Support
Saint Petersburg, FL · On-site
$19 - $25.50/hr
Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...
Helpdesk Support
Saint Petersburg, FL · On-site
$19 - $25.50/hr
Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...
Helpdesk Support
Saint Petersburg, FL · On-site
$19 - $25.50/hr
Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...
Helpdesk Support
Miramar, FL · On-site
$18.25 - $24.75/hr
Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions. * Working knowledge of computers, internet access ...
Helpdesk Support
Miramar, FL · On-site
$18.25 - $24.75/hr
Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions. * Working knowledge of computers, internet access ...
Helpdesk Support
Miramar, FL · On-site
$18.25 - $24.75/hr
Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions. * Working knowledge of computers, internet access ...
Helpdesk Support
Miramar, FL · On-site
$18.25 - $24.75/hr
Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions. * Working knowledge of computers, internet access ...
Helpdesk Technician I
Miami, FL · On-site
$19.25 - $25.75/hr
The Helpdesk Technician I will serve as the initial point of contact for technical assistance, managing support requests through various communication channels while maintaining a high level of ...
Helpdesk Technician I
Miami, FL · On-site
$19.25 - $25.75/hr
The Helpdesk Technician I will serve as the initial point of contact for technical assistance, managing support requests through various communication channels while maintaining a high level of ...
Helpdesk Technician III
Miami, FL · On-site
$19.25 - $25.75/hr
We are seeking a Helpdesk Technician III to join our team at Independent Living Systems (ILS). ILS ... Experience with remote support tools, ticketing systems, and IT asset management software.
Helpdesk Technician III
Miami, FL · On-site
$19.25 - $25.75/hr
We are seeking a Helpdesk Technician III to join our team at Independent Living Systems (ILS). ILS ... Experience with remote support tools, ticketing systems, and IT asset management software.
Helpdesk Support
Saint Petersburg, FL · On-site
$19 - $25.50/hr
1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. Decommissioning end-of-lease desktops & laptops 4. Diagnosing laptop ...
Helpdesk Support
Saint Petersburg, FL · On-site
$19 - $25.50/hr
1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. Decommissioning end-of-lease desktops & laptops 4. Diagnosing laptop ...
Helpdesk Tier 1
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Handling Managed Solutions from various providers. * Competency in Computer Hardware.
Helpdesk Tier 1
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Handling Managed Solutions from various providers. * Competency in Computer Hardware.
Helpdesk Tier 3
Boca Raton, FL · On-site
$80K - $90K/yr
Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...
Helpdesk Tier 3
Boca Raton, FL · On-site
$80K - $90K/yr
Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...
Helpdesk Tier 1
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Handling Managed Solutions from various providers. * Competency in Computer Hardware.
Helpdesk Tier 1
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Handling Managed Solutions from various providers. * Competency in Computer Hardware.
Helpdesk Manager information
See Florida salary details
$28K - $33.9K
1% of jobs
$33.9K - $39.8K
6% of jobs
$39.8K - $45.8K
8% of jobs
$50.1K is the 25th percentile. Wages below this are outliers.
$45.8K - $51.7K
13% of jobs
$51.7K - $57.6K
14% of jobs
The median wage is $60.3K / yr.
$57.6K - $63.5K
17% of jobs
$63.5K - $69.4K
13% of jobs
$71.8K is the 75th percentile. Wages above this are outliers.
$69.4K - $75.3K
8% of jobs
$75.3K - $81.2K
7% of jobs
$81.2K - $87.1K
7% of jobs
$87.1K - $93K
5% of jobs
$28K
$62.6K
$93K
How much do helpdesk manager jobs pay per year?
As of Jul 14, 2026, the average yearly pay for helpdesk manager in Florida is $62,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $74,700.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What does a Helpdesk Manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are some common challenges faced by Helpdesk Managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Florida? The most popular types of Helpdesk jobs in Florida are:
What cities in Florida are hiring for Helpdesk Manager jobs? Cities in Florida with the most Helpdesk Manager job openings:
Full-time
Posted 15 hours ago
Job description
For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers' parts and inventory needs in more than 140 countries.
DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.
Purpose:
At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and effective technical support.
The ideal candidate for a Helpdesk Manager role will have a strong technical background in IT systems, as well as experience managing teams and providing technical support. A bachelor's degree in computer science or a related field is typically required, along with several years of experience in systems support management or technical support. Strong leadership, communication, and problem-solving skills are also essential for success in this role.
Key accountabilities:
• Manage and supervise a team of systems support specialists, including hiring, training, and scheduling.
• Set and monitor performance goals and metrics for the systems support team.
• Develop and implement systems support policies and procedures.
• Coordinate and schedule maintenance and upgrades for IT systems and networks.
• Ensure that systems support staff have the necessary tools and resources to provide effective support.
• Monitor and respond to customer feedback and complaints.
• Monitor and troubleshoot system performance and make recommendations for improvements.
• Collaborate with other departments and stakeholders to understand and meet their IT support needs.
• Manage the systems support budget and resources to ensure that projects are completed on time and within budget.
• Keep up to date with new technology trends and make recommendations for upgrades and improvements.
• Perform all other duties as assigned.
Key skills and competences:
• Excellent written and verbal English - ability to confidently communicate with the team and stakeholders.
• Excellent organizational and time management skills.
• Excellent relationship building and interpersonal skills.
• Willingness to take ownership of business processes including problems and investigation of issues and see them through to completion.
• Demonstrated ability to apply oneself in demanding situations and prioritize work demands.
• Strong problem analysis skills.
• Experience of managing multiple complex priorities.
• Proven experience working with end users, customers, and IT professionals.
• Possess a flexible, independent, self-starter mentality.
Experience and qualifications:
• 5+ years of overall experience working at DASI or in the Aviation Industry.
• Degree in IT, Computer Science, Computer Engineering, related field, or equivalent experience.
• Solid understanding about DASI's business processes and history.
• Excellent client-facing and interpersonal communication skills
• Solid organizational skills, including attention to detail.
DASI, LLC. and group companies are an Equal Opportunities Employer
DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.
Purpose:
At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and effective technical support.
The ideal candidate for a Helpdesk Manager role will have a strong technical background in IT systems, as well as experience managing teams and providing technical support. A bachelor's degree in computer science or a related field is typically required, along with several years of experience in systems support management or technical support. Strong leadership, communication, and problem-solving skills are also essential for success in this role.
Key accountabilities:
• Manage and supervise a team of systems support specialists, including hiring, training, and scheduling.
• Set and monitor performance goals and metrics for the systems support team.
• Develop and implement systems support policies and procedures.
• Coordinate and schedule maintenance and upgrades for IT systems and networks.
• Ensure that systems support staff have the necessary tools and resources to provide effective support.
• Monitor and respond to customer feedback and complaints.
• Monitor and troubleshoot system performance and make recommendations for improvements.
• Collaborate with other departments and stakeholders to understand and meet their IT support needs.
• Manage the systems support budget and resources to ensure that projects are completed on time and within budget.
• Keep up to date with new technology trends and make recommendations for upgrades and improvements.
• Perform all other duties as assigned.
Key skills and competences:
• Excellent written and verbal English - ability to confidently communicate with the team and stakeholders.
• Excellent organizational and time management skills.
• Excellent relationship building and interpersonal skills.
• Willingness to take ownership of business processes including problems and investigation of issues and see them through to completion.
• Demonstrated ability to apply oneself in demanding situations and prioritize work demands.
• Strong problem analysis skills.
• Experience of managing multiple complex priorities.
• Proven experience working with end users, customers, and IT professionals.
• Possess a flexible, independent, self-starter mentality.
Experience and qualifications:
• 5+ years of overall experience working at DASI or in the Aviation Industry.
• Degree in IT, Computer Science, Computer Engineering, related field, or equivalent experience.
• Solid understanding about DASI's business processes and history.
• Excellent client-facing and interpersonal communication skills
• Solid organizational skills, including attention to detail.
DASI, LLC. and group companies are an Equal Opportunities Employer