ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Miami, FL (NOW HIRING)

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

This involves hardware and software support, network printers, and the associated management tools ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

This involves hardware and software support, network printers, and the associated management tools ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

Ultimate Jet Vacations

Helpdesk Technician

Miami, FL · Remote

$20.50 - $27.75/hr

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine ... We're looking for a Helpdesk Technician who will serve as the first line of technical support for ...

Ultimate Jet Vacations

Helpdesk Technician

Miami, FL · On-site

$50 - $70/hr

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine ... We're looking for a Helpdesk Technician who will serve as the first line of technical support for ...

Care Resource

HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

Other duties as assigned by Information Services department management. Culture of Service: 3 C's ... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ...

Alcora Corporation

Analyst, Helpdesk II

Doral, FL · On-site

$19.50 - $26.75/hr

Managing and maintaining Active Directory, Office 365/Microsoft 365, and endpoint management ... Monitoring help desk metrics and SLAs, and reporting trends or systemic issues to IT management * ...

Waste Management

Helper Commercial

Medley, FL · On-site

$14.25 - $17.50/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

Waste Management

Helper Commercial

Medley, FL · On-site

$14.25 - $17.50/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

Waste Management

Helper Commercial

Medley, FL · On-site

$13.75 - $16.75/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Miami, FL

Helpdesk Manager information

See Miami, FL salary details

$35.9K

$80.1K

$119.1K

How much do helpdesk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for helpdesk manager in Miami, FL is $80,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Miami, FL?

The most popular types of Helpdesk jobs in Miami, FL are:

What cities near Miami, FL are hiring for Helpdesk Manager jobs?

Cities near Miami, FL with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Miami, FL as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $77,572 per year, or $37.3 per hour.

HelpDesk Technician

ZIM

Miami, FL • On-site

$19.25 - $25.75/hr

Full-time

Posted 18 days ago

Job description

Main Purpose of the Role:

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This position is an integral part of the service desk function responding to tier 1 and tier 2 technical incidents and requests submitted by the end users in those locations. This involves hardware and software support, network printers, and the associated management tools to remotely support that environment. Assists end users in the replacement and troubleshooting of internal systems. This position is highly customer-oriented with a great amount of interaction with the client.

Major Areas of Responsibility:

As a service desk team member, this position provides Tier 1 and Tier 2 support for desktop hardware, software and printer support; works with the help desk coordinator to maintain the daily operation of the Help Desk; handles maintenance and warranty items on computer equipment; identifies, researches and resolves complex technical issues; creates and responds to help desk tickets in Remedy System.

Main Tasks:

  • Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.
  • Images PCs with corporate image and deploys to end user. Responsible for maintaining adequate quantities of machines that can be readily deployed.
  • Troubleshoots hardware and software problems, printing issues, escalates issues to technology peers or manager if unable to resolve
  • Proactively communicates with end users regarding ticket status and/or resolution.
  • Apply patches and upgrades as needed or requested; upgrade and configure system software that supports ZIM infrastructure applications.
  • Maintain operational configurations and perform periodic performance reporting (to support capacity planning).
  • Perform hardware upgrades and/or facilitate warranty replacements as required.
  • Assist project teams during Initiation, Planning, and Implementation phases of our standard Project Management Methodology. Activities include requirements gathering; research, design & development; benefit and risk analysis; technical strategy; and support of operations staff during testing and implementation.
  • Evaluate, create, and maintain appropriate reference material to ensure operational configurations, procedures and diagrams are accurately documented.
  • Share, communicate, and train coworkers on procedures to ensure understanding within the department.



Function:
Countries & Business Development
Requirements:

Required Experience:

Associates Degree (A.A.) from a two-year college or university;

Minimum of two (2+) years related experience and/or training; or equivalent combination of education and experience.

Appropriate technical certifications (Microsoft, CompTiA A+) are recommended.

This is NOT a remote position