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Helpdesk Manager Jobs in Miami, FL (NOW HIRING)

DASI LLC

Helpdesk Manager (On-Site)

Doral, FL

Purpose : At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...

DaSi AG

Helpdesk Manager (On-Site)

Doral, FL · On-site

Purpose : At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

This involves hardware and software support, network printers, and the associated management tools ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

New

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

This involves hardware and software support, network printers, and the associated management tools ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

New

UJV

Helpdesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine ... We're looking for a Helpdesk Technician who will serve as the first line of technical support for ...

Care Resource

HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

Other duties as assigned by Information Services department management. Culture of Service: 3 C's ... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ...

Alcora Corporation

Analyst, Helpdesk II

Miami, FL · On-site

$19.50 - $26.75/hr

Managing and maintaining Active Directory, Office 365/Microsoft 365, and endpoint management ... Monitoring help desk metrics and SLAs, and reporting trends or systemic issues to IT management * ...

Larkin Community Hospital

IT Helpdesk Clerk

Miami, FL · On-site

Create and manage service cases in the ticketing system. * Provide basic troubleshooting for common IT issues (e.g., password resets, connectivity problems). * Escalate more complex technical issues ...

Best Buy

In-Home Repair Helper

Miami, FL · On-site

$15 - $19.50/hr

Help manage part orders and returns to avoid excessive costs and losses * Build relationships with clients to ensure best-in-class service Basic qualifications * Experience actively using and ...

Waste Management

Helper, Commercial

Medley, FL · On-site

$14.25 - $17.50/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

Waste Management

Helper, Commercial

Medley, FL · On-site

$13.75 - $16.75/hr

Notifies Operations Manager of any incidents, accidents, injures, or property damage. * Notifies ... in helping them pursue their sustainability goals. WM has the largest disposal network and ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Miami, FL

Helpdesk Manager information

See Miami, FL salary details

$35.9K

$80.1K

$119.1K

How much do helpdesk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for helpdesk manager in Miami, FL is $80,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Miami, FL?

The most popular types of Helpdesk jobs in Miami, FL are:

What cities near Miami, FL are hiring for Helpdesk Manager jobs?

Cities near Miami, FL with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Miami, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $80,132 per year, or $38.5 per hour.

Helpdesk Manager (On-Site)

DASI LLC

Doral, FL

Full-time

Posted 13 days ago

Job description

For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.


DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level. 

Purpose:

At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks.  The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and effective technical support.

The ideal candidate for a Helpdesk Manager role will have a strong technical background in IT systems, as well as experience managing teams and providing technical support. A bachelor's degree in computer science or a related field is typically required, along with several years of experience in systems support management or technical support. Strong leadership, communication, and problem-solving skills are also essential for success in this role.

Key accountabilities:

  • Manage and supervise a team of systems support specialists, including hiring, training, and scheduling.
  • Set and monitor performance goals and metrics for the systems support team.
  • Develop and implement systems support policies and procedures.
  • Coordinate and schedule maintenance and upgrades for IT systems and networks.
  • Ensure that systems support staff have the necessary tools and resources to provide effective support.
  • Monitor and respond to customer feedback and complaints.
  • Monitor and troubleshoot system performance and make recommendations for improvements.
  • Collaborate with other departments and stakeholders to understand and meet their IT support needs.
  • Manage the systems support budget and resources to ensure that projects are completed on time and within budget.
  • Keep up to date with new technology trends and make recommendations for upgrades and improvements.
  • Perform all other duties as assigned.
Key skills and competences:
  • Excellent written and verbal English - ability to confidently communicate with the team and stakeholders.
  • Excellent organizational and time management skills.
  • Excellent relationship building and interpersonal skills.
  • Willingness to take ownership of business processes including problems and investigation of issues and see them through to completion.
  • Demonstrated ability to apply oneself in demanding situations and prioritize work demands.
  • Strong problem analysis skills.
  • Experience of managing multiple complex priorities.
  • Proven experience working with end users, customers, and IT professionals.
  • Possess a flexible, independent, self-starter mentality.

Experience and qualifications:

  • 5+ years of overall experience working at DASI or in the Aviation Industry.
  • Degree in IT, Computer Science, Computer Engineering, related field, or equivalent experience.
  • Solid understanding about DASI’s business processes and history.
  • Excellent client-facing and interpersonal communication skills
  • Solid organizational skills, including attention to detail.
DASI, LLC. and group companies are an Equal Opportunities Employer
DASI logo

About DASI

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing

Company size

51 - 200 Employees

Headquarters location

Miami, FL, US

Year founded

1993

Social media

Twitter

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