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Helpdesk Assistant Jobs in Miami, FL (NOW HIRING)

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy ... Perform hardware upgrades and/or facilitate warranty replacements as required. * Assist project ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy ... Perform hardware upgrades and/or facilitate warranty replacements as required. * Assist project ...

UJV

Helpdesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Support user account creation, permissions, and system access across company platforms. * Assist ... Help identify recurring issues and recommend long-term improvements.

Care Resource

HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

Create and make changes to user email accounts in Office 365. Assist with documenting and IT assets ... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ...

Panzarella Companies

Helper

Fort Lauderdale, FL · On-site

$15 - $18/hr

We are seeking a reliable and proactive Helper to work alongside a Solid Waste Driver to assist with the collection and loading of refuse and recyclable materials from residential and commercial ...

Vesta Home

Delivery Helper

West Park, FL · On-site

$14.50 - $16.75/hr

As a Delivery Helper at Vesta Home, you'll assist in delivering and setting up high-quality furniture in our customers' homes. Vesta Home is recognized for its innovative, stylish home furnishings ...

Maersk Company Limited

Driver Helper

Miami, FL · On-site

$17/hr

Driver's Helper The driver's helper is responsible for assisting the driver in all day-to-day ... Scan daily route onto the truck * Assist driver with navigating to deliveries * Assist driver with ...

Vesta Home

Delivery Helper

Pembroke Park, FL · On-site

$14.75 - $16.75/hr

As a Delivery Helper at Vesta Home, you'll assist in delivering and setting up high-quality furniture in our customers' homes. Vesta Home is recognized for its innovative, stylish home furnishings ...

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Helpdesk Assistant information

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How much do helpdesk assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for helpdesk assistant in Miami, FL is $19.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.07 per hour, depending on experience, location, and employer.

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.

What are the most commonly searched types of Helpdesk jobs in Miami, FL?

The most popular types of Helpdesk jobs in Miami, FL are:

What cities near Miami, FL are hiring for Helpdesk Assistant jobs?

Cities near Miami, FL with the most Helpdesk Assistant job openings:

Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,468 per year, or $19.9 per hour.

HelpDesk Technician

Miami, FL • On-site

ZIM
See more jobs at ZIMexternal

$19.25 - $25.75/hr

Full-time

Posted 7 days ago

Job description

Main Purpose of the Role:

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This position is an integral part of the service desk function responding to tier 1 and tier 2 technical incidents and requests submitted by the end users in those locations. This involves hardware and software support, network printers, and the associated management tools to remotely support that environment. Assists end users in the replacement and troubleshooting of internal systems. This position is highly customer-oriented with a great amount of interaction with the client.

Major Areas of Responsibility:

As a service desk team member, this position provides Tier 1 and Tier 2 support for desktop hardware, software and printer support; works with the help desk coordinator to maintain the daily operation of the Help Desk; handles maintenance and warranty items on computer equipment; identifies, researches and resolves complex technical issues; creates and responds to help desk tickets in Remedy System.

Main Tasks:

  • Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.
  • Images PCs with corporate image and deploys to end user. Responsible for maintaining adequate quantities of machines that can be readily deployed.
  • Troubleshoots hardware and software problems, printing issues, escalates issues to technology peers or manager if unable to resolve
  • Proactively communicates with end users regarding ticket status and/or resolution.
  • Apply patches and upgrades as needed or requested; upgrade and configure system software that supports ZIM infrastructure applications.
  • Maintain operational configurations and perform periodic performance reporting (to support capacity planning).
  • Perform hardware upgrades and/or facilitate warranty replacements as required.
  • Assist project teams during Initiation, Planning, and Implementation phases of our standard Project Management Methodology. Activities include requirements gathering; research, design & development; benefit and risk analysis; technical strategy; and support of operations staff during testing and implementation.
  • Evaluate, create, and maintain appropriate reference material to ensure operational configurations, procedures and diagrams are accurately documented.
  • Share, communicate, and train coworkers on procedures to ensure understanding within the department.



Function:
Countries & Business Development
Requirements:

Required Experience:

Associates Degree (A.A.) from a two-year college or university;

Minimum of two (2+) years related experience and/or training; or equivalent combination of education and experience.

Appropriate technical certifications (Microsoft, CompTiA A+) are recommended.

This is NOT a remote position