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Helpdesk Assistant Jobs (NOW HIRING)

Bright Mind Solutions LLC

Mac OS Developer

Chicago, IL · On-site

... Helpdesk. Assist with training Helpdesk and field technicians in Support Services team. Confirm Overall Scope Required Qualifications: • 3+ years of experience supporting macOS in an enterprise ...

AtWork

Delivery Helper/Warehouse Worker

Tyler, TX · On-site

$16/hr

AtWork Personnel is seeking an experienced Warehouse Worker / Delivery Helper Assistant to join a growing distribution facility in the Tyler, TX area. Perks of the role: Full time, Monday-Friday, 8am ...

Franklin Corp

Helper Corporation

Houston, MS · On-site

A helper assist the maintenance staff with routine work and preventative maintenance on equipment. A helper helps improve production efficiency by completing task during non-production hours and ...

EWF

Helpdesk

Artesia, NM

$18.89/hr

We are seeking three reliable and customer-focused Helpdesk / Front Desk Support staff to assist with daily operations in Artesia, NM. This role involves checking individuals in, managing and ...

Brasfield & Gorrie, LLC

Carpenter Helper

Nashville, TN

$16.75 - $21.25/hr

Amazon - Corporate Services | Tower 2 Tenant Buildout | Nashville, TN Key Responsibilities Concrete Carpenter Helpers * Assist in constructing and assembling formwork systems for concrete foundations ...

L&F Distributors LLC

Helper

Roswell, NM · On-site

$15.75 - $19.75/hr

Route Helpers assist the driver to deliver product orders and maintain assigned accounts. While this summary provides the basic duties of this position Route Helper employees may be asked to cross ...

Medium Sized Company

Legal Assistant

New Orleans, LA · On-site

$48K - $52K/yr

Investigate facts to help assist attorney * Monitor and ensure files organized and meet Firm's expectations * Record and store client information * Heavy documentation ​ Qualifications

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How much do helpdesk assistant jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What is the role of a help desk assistant?

A help desk assistant provides technical support and customer service to users experiencing hardware or software issues. They troubleshoot problems, answer inquiries, and often use ticketing systems to track and resolve issues efficiently, typically working in an office or support center environment. Strong communication skills and basic knowledge of computer systems are essential for this role.

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What job makes $10,000 a month without a degree?

Helpdesk assistants typically do not earn $10,000 a month without advanced experience or certifications. High-paying roles that can reach this level without a degree often involve sales, entrepreneurship, or specialized trades such as real estate, skilled trades, or tech sales, which rely on skills and performance rather than formal education. These roles may require certifications, strong communication skills, or extensive experience to achieve such income levels.

Can I get a helpdesk job with no experience?

Helpdesk Assistant roles often do not require extensive experience and may accept candidates with basic technical knowledge and strong communication skills. Entry-level positions typically focus on customer service, troubleshooting, and familiarity with common tools like ticketing systems, with on-the-job training provided. Certifications such as CompTIA A+ can improve chances but are not always mandatory for starting out.

Is AI replacing IT's help desk?

AI tools are increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Assistants to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require personalized assistance and critical thinking. Helpdesk roles continue to evolve with technology, emphasizing skills in managing AI systems and customer service.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
More about Helpdesk Assistant jobs
What cities are hiring for Helpdesk Assistant jobs? Cities with the most Helpdesk Assistant job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Assistant jobs? States with the most job openings for Helpdesk Assistant jobs include:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in the United States as of June 2026, with employment types broken down into 4% Full Time, 92% Part Time, and 4% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Service Year Option - IT Helpdesk Assistant

Service Year Option - IT Helpdesk Assistant

Meritus Health

Hagerstown, MD • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Meritus Health rating

6.8

Company rating: 6.8 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

485th of 872 rated healthcare providers

Job description

Job Summary
The IT Desktop Support Technician provides first-line technical support for computer hardware, software, and network systems across the organization. This role serves as the "face of IT," delivering professional, customer-focused service while troubleshooting issues, installing equipment, and ensuring systems operate efficiently within established standards.
Minimum Qualifications
  • Education: High school diploma or GED required
  • Maryland resident
  • Individuals eligible for the Maryland Service Year Program (generally ages 18-24)
  • Experience:

    • Minimum of 4 years of hands-on computer user support experience
    • Experience with PC hardware, software, and troubleshooting required

  • Licensure/Certification:

    • A+ or Microsoft Certified Professional (MCP) certification preferred
    • Valid driver's license required (for travel between locations or vehicle use)

  • Skills & Abilities:

    • Strong problem-solving and technical troubleshooting skills
    • Excellent customer service and communication skills
    • Knowledge of Windows operating systems, Microsoft Office, and hardware/software systems
    • Ability to logically diagnose and resolve technical issues
    • Strong follow-through and attention to detail

What You'll Do
  • Install, configure, and maintain desktop and laptop computers and peripherals
  • Set up and upgrade operating systems and application software
  • Troubleshoot hardware, software, and network connectivity issues
  • Perform equipment replacements, data migrations, and system upgrades
  • Monitor and maintain computer systems and equipment performance
  • Perform system backups and initiate corrective actions for technical issues
  • Maintain logs, documentation, and system records
  • Provide responsive, customer-focused support to staff across the organization

What the Job is Really Like
  • You are often the first person users call when something isn't working, so responsiveness is critical
  • Work involves a mix of hands-on technical tasks and customer interaction
  • You may move between locations or departments to resolve issues in person
  • Some problems are quick fixes, while others require deep troubleshooting and persistence
  • Priorities can shift quickly based on urgent technical issues or system outages
  • Strong communication skills are essential-you'll need to explain technical issues in simple terms

Work Environment & Demands
  • Combination of desk work and on-site support across departments
  • Frequent computer use, equipment handling, and physical movement
  • May involve lifting and transporting equipment (as outlined in physical demands on page 3)
  • Requires sustained concentration and problem-solving
  • Occasional exposure to clinical or operational environments within a healthcare setting

What Success Looks Like
  • Technical issues are resolved quickly and effectively with minimal disruption
  • Users feel supported and confident in IT services
  • Systems are properly installed, maintained, and documented
  • You communicate clearly and professionally with both technical and non-technical staff
  • You demonstrate reliability, follow-through, and strong customer service in every interaction

Caring for Our TeamWe offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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