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Helpdesk Assistant Jobs (NOW HIRING)

International Paper

Machine Helper/Assistant

Fenton, MO · On-site

$23.50/hr

Machine Operator/Helper/Assistant Pay Rate: $23.50/hr. up to $28.56/hr. Sign-on Bonus: $500 after 90 days, $500 after 6 months, Category/Shift: Hourly Full-Time: 3rd Shift (11pm-7am) Available ...

Uasys

Extra Help Assistant

Little Rock, AR

$20/hr

The primary responsibility of an Extra Help Assistant is to provide professional-level support related to research and creative activities under the direct supervision of a graduate faculty member.

Brasfield & Gorrie, LLC

Carpenter Helper

Nashville, TN · On-site

$16.75 - $21.25/hr

Amazon - Corporate Services | Tower 2 Tenant Buildout | Nashville, TN Key Responsibilities Concrete Carpenter Helpers * Assist in constructing and assembling formwork systems for concrete foundations ...

Mullins Mechanical

Helper

Duncan, AZ

$14.50 - $18.25/hr

Helpers assist multiple departments including production, QC, shipping & receiving, material handling, and general shop operations. This role is ideal for individuals looking to grow within a ...

UTM LLC Austin, TX #507 - ASTN

Driver Helper

Austin, TX · On-site

$15.50 - $18.75/hr

Help assist on two-man residential special routes, garage sales pick-ups, estates sale pick-ups, and fundraiser drive pick-ups. * Assist with collection box and trailer site placements and removals

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Helpdesk Assistant information

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How much do helpdesk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
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Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Helpdesk Assistant (Fulltime)

Two95 International Inc.

Cherry Hill, NJ • On-site

Full-time

Re-posted 18 days ago

Job description

Need Jr & Sr Helpdesk Support
Title: Jr. Helpdesk Assistant
Position: Full-Time with our client
Location: cherry hill, NJ
Salary: Market (Best possible)
Requirements
Job Description:
• Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
• When necessary provide onsite support.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Troubleshoot and resolve system hardware and software problems.
• Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
• Document processes and procedures as required.
• Manage and maintain our customers' networks.
• Required to be part of the on call schedule.
• Performs other duties and responsibilities as assigned by the MSP Manager.
TWO95 International logo

About TWO95 International

Sourced by ZipRecruiter

At TWO95 International, we believe it is imperative that a hiring company is assured of procuring the right candidate to fill a job requirement. We have an extensive local and International network, and a fully digitalized sourcing approach that allows us to find a candidate best suited for the job. Furthermore, we strive to secure well matched opportunities that align with the personal and career aspirations of our candidates.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Cherry Hill, NJ, US

Year founded

2009

Social media

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