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Helpdesk Assistant Jobs (NOW HIRING)

MORTON INDUSTRIES

Helpdesk Technician

Morton, IL · On-site

$22 - $28/hr

Position Summary The Help Desk Technician provides frontline IT support for Morton Industries ... Maintain IT equipment inventory and assist with endpoint and asset lifecycle management. * Support ...

Rumpke Transportation Company, LLC

Helper

Ironton, OH

$12.50 - $15/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Booz Allen Hamilton

Helpdesk Engineer

Waipahu, HI · On-site

$62 - $141/hr

You'll e mbrace an existing help desk implementation, document processes and workflows, including ... You'll assist in designing and implementing custom policy to ensure positive control of delivery ...

Rumpke

Helper

Carrollton, KY · On-site

$15 - $18/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Mubea

Press Helper

Florence, KY · On-site

$15.25 - $19.50/hr

Press helpers assist the press process by taking the finished products off the line. You will band and package finished products and move them off to shipping. This position includes a lot of ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

... - Assist users with password resets, account management, access requests, and multi-factor ... an IT helpdesk, desktop support, technical support, or customer service role. - Equivalent ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

... - Assist users with password resets, account management, access requests, and multi-factor ... an IT helpdesk, desktop support, technical support, or customer service role. - Equivalent ...

Care Resource

HELPDESK AGENT

Miami, FL · On-site

$16.50 - $21/hr

Create and make changes to user email accounts in Office 365. Assist with documenting and IT assets ... help to answer questions to ensure appropriate services are delivered Commitment * Take initiative ...

A & Associates

Be Seen First

PA - Helper

Greencastle, PA · On-site

$16/day

Driver Helpers assist with loading and emptying containers, help the driver safely complete routes, and provide support throughout the workday. Job Duties * Ride with and assist the Route Driver ...

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Helpdesk Assistant information

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How much do helpdesk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a helpdesk assistant?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a helpdesk assistant?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by helpdesk assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
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What cities are hiring for Helpdesk Assistant jobs?

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What are the most commonly searched types of Helpdesk jobs?

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What states have the most Helpdesk Assistant jobs?

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Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Helpdesk Technician

MORTON INDUSTRIES

Morton, IL • On-site

$22 - $28/hr

Full-time

Posted 18 days ago

Morton Industries rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Integrity In Action
We do the right thing, even when no one is looking.
Focused on Team Success
We achieve company goals through camaraderie and serving together.
Driven to Deliver
We fulfill our commitments with exceptional effort.
Consistent Progress
We are dedicated to the ongoing improvement of our people and processes.
Professional Authenticity
We bring excellence using our individuality.

Position Summary

The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software, access, and connectivity issues; deploys and supports end-user technology; and escalates issues when appropriate. The position requires strong customer service, technical troubleshooting, documentation, and the ability to prioritize support based on business and production needs.

Essential Functions

  • Provide frontline remote and onsite IT support across office and manufacturing environments.
  • Troubleshoot hardware, software, Microsoft 365, user access, printing, peripheral, and basic network connectivity issues.
  • Manage assigned service desk tickets through resolution or escalation, maintaining clear communication and documentation.
  • Install, configure, deploy, and maintain computers, mobile devices, printers, scanners, and other end-user technology.
  • Support employee onboarding/offboarding, account access, MFA, Active Directory/Entra ID, and equipment deployment/recovery.
  • Maintain IT equipment inventory and assist with endpoint and asset lifecycle management.
  • Support production-floor technology and escalate infrastructure, application, or cybersecurity issues as appropriate.
  • Follow IT and cybersecurity procedures and identify opportunities to improve support processes and documentation.
  • Assist with IT projects and other duties as assigned.

Core Competencies

  • Strong customer service and communication skills.
  • Effective troubleshooting and problem-solving skills.
  • Ownership, accountability, and ability to prioritize competing requests.
  • Strong technical aptitude with the ability to learn new systems.
  • Attention to detail, documentation, and security practices.
  • Ability to work independently and collaboratively as part of the IT team.

Preferred Knowledge & Experience

  • 1–3 years of help desk, desktop support, or related IT experience.
  • Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
  • Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.
  • Experience with endpoint deployment, asset management, or manufacturing technology is a plus.
  • Technical education, certifications, or equivalent hands-on experience preferred.

Preferred Knowledge & Experience

  • 1–3 years of help desk, desktop support, or related IT experience.
  • Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
  • Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.
  • Experience with endpoint deployment, asset management, or manufacturing technology is a plus.
  • Technical education, certifications, or equivalent hands-on experience preferred.

What Morton Industries employees say

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