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Helpdesk Assistant Jobs (NOW HIRING)

Rumpke Consolidated Companies

Helper

Broadview Heights, OH

$15.25 - $18.50/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Rumpke Transportation Company, LLC

Helper

Cincinnati, OH

$15 - $18.25/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Rumpke Transportation Company, LLC

Helper

Bloomington, IN · On-site

$13.75 - $16.75/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Set up and configure hardware and software for new hires and assist with IT onboarding * Maintain ...

Booz Allen Hamilton

Helpdesk Technician

Washington, DC · On-site

$62K - $141K/yr

Helpdesk Technician The Opportunity: Your combination of people skills and technical expertise ... You will assist with software and hardware problems for domain users and assist with maintaining ...

Ferraro Foods

Driver Helper

Piscataway, NJ · On-site

$175/day

Working alongside our drivers, Driver Helpers assist with unloading deliveries, providing excellent customer service, and supporting the overall delivery experience for customers across the food ...

Rumpke Consolidated Companies

Helper

Louisville, KY · On-site

$15.25 - $18.25/hr

Helpers assist drivers with providing safe, courteous, and complete waste removal for customers. Responsibilities of Position: * Provide waste or recycling removal services to customers on assigned ...

Optima Tax Relief

Helpdesk Technician

Santa Ana, CA · On-site

$18/hr

POSITION SUMMARY The Helpdesk Technician for Optima Tax Relief, LLC (Optima) is located in the ... Manage user deployments, transfers, and terminations. * Assist with company-wide implementations.

Buck Institute

Helpdesk Technician

Novato, CA · On-site

$54K - $74K/yr

Source hardware, obtain vendor quotes, and assist with discontinuations or specialized hardware requests. * Ticketing Systems: Use helpdesk ticketing software to manage, track, and resolve service ...

Prosum Inc.

Helpdesk Support

Los Angeles, CA · On-site

$30 - $33/hr

... network connectivity. * Assist customers with account setup, password resets, and general ... Document and track customer interactions and solutions in the help desk system. * Escalate complex ...

Doyon Limited

Helpdesk Manager

Washington, DC

The Helpdesk Manager position is responsible for delivering our IT managed services to a client ... Directly assist with tickets during high volume. * Oversee ticket metrics, identify patterns, and ...

Optima Tax Relief

Helpdesk Technician

Santa Ana, CA

$18/hr

POSITION SUMMARY The Helpdesk Technician for Optima Tax Relief, LLC (Optima) is located in the ... Manage user deployments, transfers, and terminations. * Assist with company-wide implementations.

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$55K - $67K/yr

The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information ... Upholding IT security best practices outlined by the IT department * Assist IT management with ...

QualityIP

HelpDesk Technician

Kent, OH · On-site

$41K - $55K/yr

HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies ... Assist in the deployment and upgrade of software and hardware * Educate end-users in basic IT ...

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How much do helpdesk assistant jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What cities are hiring for Helpdesk Assistant jobs? Cities with the most Helpdesk Assistant job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Assistant jobs? States with the most job openings for Helpdesk Assistant jobs include:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Helpdesk Specialist

Helpdesk Specialist

Riley Industrial Services Inc

Farmington, NM • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Helpdesk Specialist – Job Description

Position Title: Helpdesk Specialist
Department: Information Technology
Location: Farmington (with occasional travel to the remote offices if needed)
Employment Type: Full‑Time

Position Overview

The Helpdesk Specialist provides frontline technical support for approximately 130+ Windows PC users, 100+ mobile device users, 130+ VoIP phones, and 60+ networked printers across ten office locations in the Southwest region. This role ensures prompt resolution of IT issues, excellent customer service, and reliable day‑to‑day operation of the company’s technology environment.

The ideal candidate is highly organized, customer‑focused, and experienced in Microsoft‑based systems within a multi‑site environment.

Key Responsibilities

End‑User Support

  • Provide Tier 1–2 technical support for Windows desktop/laptop systems, mobile devices (iOS/Android), printers, and VoIP phones.
  • Respond to requests and communications in a timely and professional manner.
  • Troubleshoot hardware, software, and network issues; escalate to senior IT staff when necessary.
  • Assist users with Microsoft and other applications, account access, and system navigation.
  • Support remote workers and resolve connectivity issues.

Device & System Administration

  • Configure, deploy, and maintain Windows PCs, mobile devices, printers, and peripherals.
  • Manage user accounts, permissions, and security groups within Microsoft 365 and Active Directory.
  • Perform installation, updates, and patching of software and supported systems.


Network & Telecommunications Support

  • Provide basic support for network connectivity across all offices.
  • Configure and troubleshoot VoIP phones, voicemail, and call routing issues.

Operational Maintenance

  • Maintain accurate inventory of IT assets including but not limited to PCs, mobile devices, printers, and phones.
  • Document troubleshooting steps, procedures, and recurring issues.
  • Assist with lifecycle management, including device replacement and upgrades.
  • Monitor system alerts, backups, and routine maintenance tasks as assigned.

Customer Service & Communication

  • Deliver a high level of customer service to employees with varying levels of technical expertise.
  • Communicate issue status, resolutions, and recommendations clearly and professionally.
  • Work collaboratively with IT leadership to identify opportunities for process improvement.

Qualifications

Required

  • 2+ years of experience in a helpdesk, desktop support, or IT support role.
  • Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and standard business applications.
  • Experience supporting mobile devices (iOS and/or Android).
  • Familiarity with VoIP phone systems and networked printers.
  • Understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi).
  • Excellent problem‑solving skills and attention to detail.
  • Strong interpersonal and communication skills.

Preferred

  • Experience supporting multi‑site environments.
  • Familiarity with Active Directory, Azure AD, and MDM solutions (Intune, etc.).
  • CompTIA A+, Network+, or similar certification.
  • Experience in industrial services, field services, or similar environments.

Working Conditions

  • Occasional travel to regional office locations.
  • Ability to lift and carry equipment (up to 50 lbs.).
  • Must be able to work on-site full time; occasional after-hours support during outages or maintenance windows may be required.

Why Join Us?

  • Work in a dynamic and hands‑on IT environment supporting essential operations.
  • Opportunities for professional growth and cross‑training.
  • Contribute meaningfully to a team that supports critical industrial field services across the Southwest.
  • Medical, dental, and vision insurance
  • Paid Time Off/ Sick Time
  • 401(k) retirement plan with company contribution/ Profit Share Plan