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Helpdesk Assistant Jobs (NOW HIRING)

UTM LLC Austin, TX #507 - ASTN

Driver Helper

Austin, TX

$15.50 - $18.75/hr

Help assist on two-man residential special routes, garage sales pick-ups, estates sale pick-ups, and fundraiser drive pick-ups. * Assist with collection box and trailer site placements and removals

Uasys

COSMOS - Extra Help Assistant I

Little Rock, AR

$13/hr

The Extra Help Assistant will help develop socio-computational models to advance our understanding of cyber campaigns run on social media grounded in the dynamics of various social and communication ...

Brook Valley Management

Driver Helper

Orlando, FL · On-site

$14 - $15/hr

Help assist on two-man residential special routes, garage sales pick-ups, estates sale pick-ups, and fundraiser drive pick-ups. * Assist with collection box and trailer site placements and removals

Able Moving

Mover/Helper

Manassas, VA

$17/hr

Under the supervision of a driver/crew chief, movers/helpers assist with moving, packing, wrapping, inventory, and transport of household goods and/or commercial equipment for residential and ...

Uasys

Extra Help Assistant- EHS Tech

Little Rock, AR

$11 - $19/hr

The Extra Help Assistant- EHS Tech will assist the Director of Environmental Health and Safety (EHS) in maintaining campus compliance in general safety, fire safety, lab safety, recycling, and animal ...

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Helpdesk Assistant information

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How much do helpdesk assistant jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for helpdesk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are Helpdesk Assistants?

Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.

What is the role of a help desk assistant?

A help desk assistant provides technical support and customer service to users experiencing hardware or software issues. They troubleshoot problems, answer inquiries, and often use ticketing systems to track and resolve issues efficiently, typically working in an office or support center environment. Strong communication skills and basic knowledge of computer systems are essential for this role.

What are the key skills and qualifications needed to thrive as a Helpdesk Assistant, and why are they important?

To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.

What job makes $10,000 a month without a degree?

Helpdesk assistants typically do not earn $10,000 a month without advanced experience or certifications. High-paying roles that can reach this level without a degree often involve sales, entrepreneurship, or specialized trades such as real estate, skilled trades, or tech sales, which rely on skills and performance rather than formal education. These roles may require certifications, strong communication skills, or extensive experience to achieve such income levels.

Can I get a helpdesk job with no experience?

Helpdesk Assistant roles often do not require extensive experience and may accept candidates with basic technical knowledge and strong communication skills. Entry-level positions typically focus on customer service, troubleshooting, and familiarity with common tools like ticketing systems, with on-the-job training provided. Certifications such as CompTIA A+ can improve chances but are not always mandatory for starting out.

Is AI replacing IT's help desk?

AI tools are increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Assistants to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require personalized assistance and critical thinking. Helpdesk roles continue to evolve with technology, emphasizing skills in managing AI systems and customer service.

What are some common challenges faced by Helpdesk Assistants, and how can they be managed effectively?

Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
More about Helpdesk Assistant jobs
What cities are hiring for Helpdesk Assistant jobs? Cities with the most Helpdesk Assistant job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Helpdesk Assistant jobs? States with the most job openings for Helpdesk Assistant jobs include:
Helpdesk Assistant jobs near you
Infographic showing various Helpdesk Assistant job openings in the United States as of June 2026, with employment types broken down into 4% Full Time, 92% Part Time, and 4% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Driver Helper

UTM LLC Austin, TX #507 - ASTN

Austin, TX

$15.50 - $18.75/hr

Full-time

Posted 27 days ago

Job description

Classification: Non-Exempt

Reports to: Collections Manager/Store Manager

Job overview:

Looking for motivated, results-oriented driver helper that maintain a passion for excellence, strong work ethic and appreciate a structured, fast paced environment. One must also possess a focus on people with great customer service skills, and a passion and pride about serving and giving back to one’s community.

Full time, first shift, fixed schedule with weekend work. Job can be physically demanding and require some heavy lifting but can be rewarding as well. Good job for returning military.

Responsibilities and duties:

  • Demonstrate outstanding customer service to all donors and customers
  • Help the driver build, sustain, maintain donation box and donation station sites for collections.
  • Help assist on two-man residential special routes, garage sales pick-ups, estates sale pick-ups, and fundraiser drive pick-ups.
  • Assist with collection box and trailer site placements and removals
  • Help unload collections from truck(s) at the end of the routes.
  • Maintain clean and orderly donation sites and routes based on company operational protocols and standards
  • Work safely and efficiently in loading and unloading trucks and trailers
  • Possess the ability to regularly work in the heat, the cold and in wet weather conditions
  • Job can be physically demanding and required some heavy lifting but can be rewarding as well.

Qualifications:

  • Must possess valid state driver’s license.
  • Must be 21 years or older
  • Applicant must be willing to submit to a background check and drug screen.
  • Must be able to lift up to 50 pounds regularly.
  • Capable of bending, stooping, crouching, pushing, pulling and climbing stairs and in and out of a truck frequently.

Education and Experience:

  • High School Degree, GED or equivalent work experiences.

We are an Equal Opportunity Employer